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Explore all official announcements from 1Point1 Solutions including business updates, new partnerships, achievements and insights that highlight our continued progress in AI-driven CX, automation and digital transformation solutions.

Awards & Recognition

Each accolade underscores our commitment to innovation, service excellence and industry leadership. These recognitions stand as a testament to the dedication and expertise of our unstoppable 1Point1 Solutions team, propelling our organisation forward and reinforcing our position as a trusted partner in AI-driven CX, automation and digital transformation solutions.

Our CMD Mr. Akshay Chhabra Honored at ET Edge ABL Conclave 2026

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CX INNOVATION

CX Innovation Award - 2026

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People First Award - 2026

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Best Organization Development & Transformation  – 2026

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AI Leader of the Year – 2026

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Customer Experience AI Solution of the Year – 2026

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AI-Powered Analytics Solution of the Year – 2026

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Best Organization for Women Empowerment – 2025

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Skill India Foundation Leadership Award – 2025

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Best AI/ML Driven Data Center Innovation – 2024

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Contact Center Excellence Award – 2024

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Media Coverage

Transforming Indian BPM: From Cost Centers to AI-Driven Value Creators

CEO Nitin Mahajan of 1Point1 Solutions advocates for the BPM industry to evolve from labor-based cost centers into AI-powered innovation partners through strategic platformization.


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Indian BPM Is Advancing Toward Intelligence-Led, Outcome-Driven Growth

Akshay Chhabra, CMD of 1Point1 Solutions, outlines the BPM industry's shift from labor-led models to intelligence-led transformation, utilizing AI to deliver superior business outcomes.


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Agentic AI & Human Empathy: Pioneering the Future of Customer Experience

Rajiv Desai, Global Service Delivery Head at 1Point1 Solutions, highlights how Agentic AI elevates CX by balancing innovation with human empathy, robust governance, and scalable integration.

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Leading the Future: Advancing Women in AI and Specialized Tech Roles

Nitin Mahajan, CEO of 1Point1 Solutions, highlights the need to boost women's representation in AI and leadership roles to overcome historical gaps in deep-tech specialization.
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1Point1 Solutions: Redefining the Future of AI-Driven BPM Excellence

Sunil Kumar Jha, CFO of 1Point1 Solutions, notes the DPDP Act requires tech-led compliance, urging firms to build robust data governance frameworks to ensure operational success.

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Union Budget 2026 Sets India on a Confident Path to Global AI Leadership

Budget 2026 propels India from AI adoption to global leadership by prioritizing infrastructure, talent, and scalable ecosystems, fostering sustainable, innovation-led growth.

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AI BPM platform strategy: 1Point1 solutions expands Global CX Delivery with multi-shore model

This interview focuses on how 1Point1 Solutions is evolving from a traditional BPM company into an AI-led global customer experience platform. The conversation highlights the company’s multishore delivery strategy
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The governance gap in Agentic AI: From trust to accountability | Opinion

In this opinion piece, Akshay Chhabra explains how enterprise AI is moving from assistive systems to autonomous “agentic AI” systems capable of making decisions and executing tasks independently. The article argues that the real enterprise challenge is no longer AI adoption
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Tony Joseph On How CHRO Build a People-First Workforce at Scale

This interview explores how HR leaders can preserve a people-first culture while scaling operations across geographies and workforce models. Tony Joseph discusses how 1Point1 Solutions balances operational growth with employee well-being, leadership accountability, and cultural consistency.
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Indian BPM Moving to Intelligence-led Transformation: Akshay Chhabra

This article examines India’s emergence as a global AI, analytics, and data centre hub driven by digital infrastructure, skilled talent, policy support, and enterprise transformation initiatives.
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AI. CX. The Future on Record

The podcast conversation centers around AI-led business transformation, enterprise scalability, customer experience modernization, and leadership perspectives on digital operations.
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Entrepreneurs Powering India’s Growth Story

This post highlights Akshaay Chhabra’s perspective on growth through strategic partnerships, leadership alignment, and long-term business vision. The core message revolves around building sustainable businesses by collaborating with visionary leaders rather than pursuing short-term expansion.
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