Mumbai, India, 2 December 2024: One Point One Solutions Limited (NSE: ONEPOINT), a leading provider of business process management and digital transformation services, announced a strategic partnership with a global multinational leader in data analytics and consumer credit reporting. This collaboration is aimed at significantly enhancing omni-channel customer experience across the Indian market, leveraging advanced contact centre solutions and process innovation.
Under this partnership, One Point One Solutions will deploy a next-generation omni-channel contact centre framework designed to elevate service quality, streamline interactions, and create more seamless customer journeys. The company will also implement enterprise-grade cloud telephony solutions and develop a centralized complaint management system equipped with automated data processing and email operations to ensure faster and more accurate resolutions.
This strategic alliance strengthens One Point One Solutions’ commitment to delivering innovative, technology-led engagement models for global enterprises. By combining its operational expertise with the partner’s strong data and analytics capabilities, the two organizations aim to set new benchmarks in customer service excellence.
Akshay Chhabra, CEO & Founder of One Point One Solutions Ltd., stated, “This collaboration is poised to deliver outstanding service across key markets by harnessing our technological expertise and deep operational capabilities. In today’s data-driven world, organizations must leverage insights to innovate and digitally transform. Together, we will build an integrated delivery model that enhances customer experience while delivering sustainable value for both companies.”
The partnership further reinforces One Point One Solutions’ strategic focus on adopting advanced technologies, scalable cloud infrastructure, and intelligent automation to transform customer engagement for enterprises across BFSI, retail, e-commerce, telecom, and other industries.
About 1Point1 Solutions
One Point One Solutions Ltd. is a full-stack BPM, KPO, IT Services, and Analytics provider offering digital transformation solutions across industries. With a global footprint spanning the US, Europe, Middle East, and APAC, and a 5,600+ strong workforce, the company leverages next-generation technologies and automation to deliver measurable business impact for its rapidly growing client base.