Deliver high-value, unforgettable
CX DX
Elevate your customer journey and turn every touchpoint into a meaningful experience that drives loyalty.
Why CX matters more than ever
omnichannel support
due to superior CX
brands due to poor CX
Why companies
choose 1Point1
Customized engagement strategies
We build custom solutions to your specific needs, ensuring a CX strategy that anticipates and meets the needs of every demographic.
Next-gen customer technology
From generative AI to real-time analytics, we leverage the latest tech to elevate your CX at every level.
Consistent global support
Trust our multilingual teams to deliver consistent, high-quality omnichannel support, enhancing satisfaction wherever your customers are.
Personalized customer interactions
We use technology to enrich—not replace—the personal touch in our customer interactions, ensuring each experience is meaningful.
Get comprehensive support
across every touchpoint
Messaging
Support
lasting relationships with our support.
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Customer Service
omnichannel customer experiences.
Customer Service
Real stories with real results
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Streamlining email management for faster turnaround times
See how we improved email workflows, resulting in 100% email answering TAT, faster turnaround times, and higher CSAT.
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Improved customer journeys across industries
Discover how automated support led to a 30% increase in sales, quicker response times, and higher CSAT.
The latest CX insights
Ultimate Guide to Chatbot Integration with Business Systems
Guide to connecting chatbots to CRMs, ERPs, help desks, and e-commerce—covers use cases, security, compliance, and optimization.
Top Outsourced Moderation Services 2025
Compare leading outsourced content moderation providers in 2025, covering AI use, scalability, pricing, and which vendors suit different platform needs.
5 Steps to Implement AI in Legal Document Processing
Five practical steps to evaluate workflows, choose secure AI tools, run a pilot, and scale governed AI for compliant legal document processing.
Start delivering unforgettable customer experiences today
Together, we’ll create an environment where your customers feel valued, understood, and delighted—turning every touchpoint into a growth opportunity.
Our CX Management covers the full customer lifecycle across live chat, messaging, email, voice, omnichannel, and multilingual support. We pair human agents with AI & real-time analytics to deliver seamless service at every touchpoint.
We leverage next-gen tech (including generative AI, analytics, automation) to enable speed, accuracy, and insights, while keeping humans at the heart of personalised experiences. This hybrid model allows us to scale without losing authenticity.
We provide omnichannel support: voice, email, chat, messaging, and multilingual capabilities through global delivery centres. That means your customers get consistent support, anytime, anywhere.
With the right strategy and execution, clients benefit from higher CSAT, faster response times, improved first-call or first-contact resolution, cost savings through automation, and seamless experience across channels.
Our modular, scalable operating model allows for quick onboarding and ramp-up. Because the solution is built to scale (people + tech + global reach), we can adjust volumes, languages and channels as your business grows or shifts.