CX Management

Multilingual
Customer Service Solutions

Speak your customer’s language, literally! Break language barriers with the assistance of our multilingual call center and
expert multilingual customer support teams who provide round-the-clock care that resonates in every dialect.

Let’s Talk

Global Voices, One Brand Experience.

Why companies
choose 1Point1

With 16+ years in the industry, we’ve helped brands scale with powerful business processes and multilingual support solutions. We’ve worked with banking, finance, media and entertainment, travel, hospitality, telecom, gaming, eCommerce, and more. Here’s why partner with us:

Global Voices, Local-like Feel
We offer native-sounding support across continents with multilingual BPO services to maximize customer delight.
Dedicated Multilingual Professionals
Our skilled agents with language fluency and in-depth knowledge of products/services ensure context-rich support for solving complex problems
Culturally aligned Communication
We deliver messages that resonate with local sentiments, and focus on emotionally connecting interactions, to ensure higher satisfaction levels
AI-Powered Smart Support
We enhance efficiency and personalization with advanced AI-driven solutions and analytics for better business decisions, leading to reduced cost of operations
Robust Data Protection and Security
We prioritize data privacy and secure systems with advanced encryption,
layered security, etc. to maintain
complete confidentiality for our
clients and their customers
15+
languages
served globally
5000+ trained
multilingual
professionals
Above
90%
customer satisfaction
rate across regions
30%
decrease
in the cost of  operations with
data-driven decisions
100%
compliance
with global
data standards

Multilingual Customer Services

We deliver solutions beyond language barriers with our AI-smart multilingual services
to expand your company’s global reach.

01/6
Voice & Call Support
  • Inbound and Outbound Support
  • 24/7 multilingual agent availability
  • Scalable call volumes with minimal wait times
Email & Chat Support
  • Fast, accurate responses in customer-preferred languages
  • Consistent tone and clarity across every interaction
  • Scripted as well as unscripted responses as per the customer needs
Social Media Support
  • Managing global inquiries on all platforms
  • Multilingual engagement across time zones
  • Quick issue resolution via comments, DMs, and reviews
Translation & Localization
  • Tailored content for cultural context
  • High-quality language adaptation for support scripts
  • Experienced translators for industry-specific language nuances
Tech & Product Support
  • Experts trained in domain-specific terminology
  • Multilingual troubleshooting and product guidance
  • Knowledgebase and helpdesk content in multiple languages
Order & Billing
Assistance
  • Accurate assistance with orders, refunds, billing
  • Region-specific payment and communication support
  • Proper handling of payment failures, returns, disputes, etc