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Meet the change that drives you forward. Welcome to 1Point1.

We combine global experience, cutting-edge AI technology & expert outsourcing to drive transformation changes that take businesses even further than ever before.

16
years of experience
5k+
employees
9
locations
200m+
in transactions
70+
clients
Our experts delivers stability and innovation

Who we are.

At 1Point1, we are more than just an outsourced contact center provider. We empower businesses to reach new levels of excellence through our GenAI transformation and outsourcing solutions. From day one, we become an extension of your team, anticipating needs and solving challenges before they arise.

With 17 years of experience, our expert team delivers both stability and innovation you can rely on. At 1Point1, you’re not just receiving a service—you’re gaining a partner committed to your success

Our scalable solutions allow us to deliver measurable results by enhancing customer experiences. We capture and analyze data across channels to create a comprehensive customer profile, enabling personalized and context-rich support. Our approach ensures efficient, empathetic interactions that drive desired outcomes, making every customer experience seamless and effective.

See some of what your business could achieve:

Improved service benefits.

30% increase

in first call resolution

15% decrease

in average handling time

50% decrease

in abandoned rate

25% increase

in IVR containment rate

40% decrease

in call volumes

30% decrease

in cost of operations

Improved outcome benefits.

65% increase

in improved self-service experience

15% increase

in call elimination, higher brand awareness & targeted agent coaching effectiveness

Improved process benefits.

30% decrease

in manual effort

40% decrease

in internal call transfer & improved workforce management
We're commited to driving transforative success for our clients

Our mission

We’re committed to driving transformative success for our clients through innovative GenAI technology, expert outsourcing, and a relentless focus on excellence.

Our vision

We empower businesses to achieve exceptional success while positively impacting the communities we serve, ensuring every partnership leaves a lasting, transformative mark.

Modern commercial building illuminated with vibrant lights at night, showcasing architectural design and urban atmosphere.
Rest Assured pledge

Our Pledge

At 1Point1, we are committed to understanding and addressing our client’s challenges proactively so they can stay ahead. We stand by our commitments, and if something isn’t right, we’ll make it right because your success is our success.

Our
security promise

As a publicly listed company, we also uphold the highest standards of transparency and accountability. Our ISO 9001:2015, ISO/IEC 27001:2013, SOC1, and SOC2 certifications further demonstrate our commitment to quality and security. You can trust that your data and business are always in safe hands with us.

our security: ISO 9001, 27001, HIPAA COMPLIANT AND SOC2 TYPE2
COMPANY TIMELINE

16 years of
pioneering excellence.

From humble beginnings to becoming a trusted leader in customer experience outsourcing.
2008-2016
2017-2018
2018-2019
2020-2021
2022
2023-2024
2025
2008-2016
Foundation & recognition
1Point1 began its journey in 2008 as DSA Learning Systems Private Limited, establishing itself as a private limited company in Mumbai, Maharashtra, with a vision for growth and service excellence. By 2014, the company was recognized for its outstanding contributions, earning the Best Partner in Collections award for Tata Teleservices. This recognition drove significant expansion, with seat additions across Navi Mumbai (850), Indore (250), Bengaluru (350), and Gurgaon (1,300), marking the early stages of 1Point1's growth into a global business solutions leader.
Foundation and recognition
2017-2018
A new chapter of growth
Continuing on an upward trajectory, 1Point1 went public on the NSE platform and was recognized with the Navbharat SME Business Excellence Award. The Mumbai facility expanded to a 1,350-seat capacity, bolstering our ability to serve an increasing client base with excellence.
2017-2018
2018-2019
Expanding into new sectors
1Point1 made a major move to the main board of NSE, diversifying into the BFSI sector. With a renewed focus, the company drove self-realizations for 75% of its operations, setting the stage for more specialized services and sustainable growth.
2018-2019
2020-2021
Driven by tech & innovation
Entering the IT services arena and launching omnichannel solutions, 1Point1 expanded its seat capacity to Mumbai (2,000), Bengaluru (1,300), and Chennai (450). This phase saw a dynamic shift towards technology and service innovations that fueled rapid growth.
2020-2021
2022
Preparing for global reach
1Point1 began conceptualizing its international expansion strategy, laying the groundwork with a robust leadership team to drive transformation and increase margins. This step marked a significant shift, positioning the company for global opportunities.
2022
2023-2024
US market entry & expansion
To further expand its international footprint, 1Point1 established a U.S. entity in Delaware, building a dedicated U.S. sales team. The acquisition of ITCube Solutions reinforced our capabilities, signaling a strong commitment to global growth and enhanced service offerings.
2023-2024
2025
Year of Impact and Growth
This was a landmark year where we redefined our digital presence. We rolled out a complete brand refresh and launched a fresh new website, instantly solidifying our presence and digital authority.

On the front lines of industry engagement, we had an unprecedented presence at major customer-experience and contact-center events. These efforts were a massive success, forging over 2,500 new, high-value business relationships.

Why
companies
‍choose 1Point1

Innovation

At 1Point1, innovation drives us. We push boundaries to deliver forward-thinking solutions that set new industry standards and keep us ahead.

Audaciousness

We challenge the norm, always seeking faster, better ways to exceed expectations. Our boldness brings exceptional value to our clients.

Integrity

We build trust through honesty and accountability. Clients can rely on us to uphold their values and keep our promises.

Empathy

We listen, understand, and collaborate closely with clients to deliver tailored, impactful solutions.

Global

Our global reach ensures culturally aware, localized solutions, enabling seamless onboarding and trusted partnerships across diverse regions.

Why companies choose 1Point1

Innovation

At 1Point1, innovation drives us. We push boundaries to deliver forward-thinking solutions that set new industry standards and keep us ahead.

Audaciousness

We challenge the norm, always seeking faster, better ways to exceed expectations. Our boldness brings exceptional value to our clients.

Integrity

We build trust through honesty and accountability. Clients can rely on us to uphold their values and keep our promises.

Empathy

We listen, understand, and collaborate closely with clients to deliver tailored, impactful solutions.

Global

Our global reach ensures culturally aware, localized solutions, enabling seamless onboarding and trusted partnerships across diverse regions.
Our commitment to humanity, the environment, and driving innovation.
Impact
Empowering Young Minds This Children’s Day
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Impact
Health Camp at our Bangalore office in collaboration with Jeevaraksha Voluntary Blood Centre
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Impact
Making a difference with menstrual health education at the Aastha Foundation
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Impact
Creating happy memories with the children at the Prayatna Foundation
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Impact
Inspiring inclusion with the Tulip Foundation
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Impact
Fostering hope and empowering dreams at 1Point1 Bangalore
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Impact
1Point1 volunteers brighten spirits at Kushth Rogi Ashram
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Impact
Employees of 1Point1 show remarkable support at the Blood Donation Camp
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Impact
1Point1 champions community health with a blood donation initiative
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Impact
1Point1 volunteers join hands for a greener future
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Impact
1Point1 volunteers showcase empathy and support for the transgender community
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Impact
1Point1 honors medical heroes on National Doctor’s Day
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Impact
1Point1 Bangalore champions women empowerment with the Child Care Foundation
See more →
Impact
Blood Donation Drive Chennai | 1Point1 Solutions
See more →
LOCATIONS

Experience local-like care on a global scale.

From language-specific to market-focused support, we’ve got you covered no matter where your customers need you.
9

Global offices

4

Continents

5000+

Professionals

London
51.50722222
-0.1275
Davao
7.207573
125.395874
Singapore
1.289902429
103.8495108
Cincinnati
39.103119
-84.512016
Chennai
13.067439
80.237617
Gurgaon
28.4389
77.0063
Bengaluru
12.9719
77.5937
Indore
22.71666667
75.84722222
Pune
18.52027778
73.85666667
Mumbai
19.07611111
72.8775

Grow & Innovate
with us.

“1Point1 has delivered promised business KPIs smoothly for the last 5 years. We're excited to continue this fantastic partnership”

Head of Customer Experience - Domino’s Pizza

Be a part of something bigger & explore careers at 1Point1.

Join our team

Connect with us.

A diverse team gathered in a professional setting, shaking hands with a central team member to signify collaboration and success.
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