Wired for Outcomes
Welcome to 1Point1.
We are a global AI powered customer experience and enterprise operations company. We combine 17 years of operational excellence, human expertise, and proprietary agentic AI to help enterprises transform complex customer and business processes into measurable outcomes, across 4 continents.
Who we are.
Beyond traditional outsourcing, we become an extension of your business, combining human expertise, intelligent automation, and AI to anticipate needs, orchestrate interactions, and drive outcomes across the customer journey.
Our multi-shore delivery model brings together global talent and nearshore agility with agentic AI through our proprietary platform, ResolX. This enables Resolution-as-a-Service, a new approach where AI does not simply respond, but acts, orchestrates, and resolves, helping enterprises move from managing interactions to delivering outcomes.
Built on 17 years of operational excellence, we bring together the reliability, scale, and governance enterprises demand with the innovation and intelligence needed for what comes next.
At 1Point1, you are not simply transforming a process or outsourcing a function. You are building a more intelligent, agile, and outcome-driven enterprise, one designed to continuously improve the way it serves, operates, and grows.
Improved service benefits.
30% increase
15% decrease
50% decrease
25% increase
40% decrease
30% decrease
Improved outcome benefits.
65% increase
15% increase
Improved process benefits.
30% decrease
40% decrease
Our mission
We’re committed to driving transformative success for our clients through innovative GenAI technology, expert outsourcing, and a relentless focus on excellence.
Our vision
We empower businesses to achieve exceptional success while positively impacting the communities we serve, ensuring every partnership leaves a lasting, transformative mark.
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Our Pledge
At 1Point1, we are committed to understanding and addressing our client’s challenges proactively so they can stay ahead. We stand by our commitments, and if something isn’t right, we’ll make it right because your success is our success.
Our
security promise
As a publicly listed company, we also uphold the highest standards of transparency and accountability. Our ISO 9001:2015, ISO/IEC 27001:2013, SOC1, and SOC2 certifications further demonstrate our commitment to quality and security. You can trust that your data and business are always in safe hands with us.
17 years of pioneering excellence.
On the front lines of industry engagement, we had an unprecedented presence at major customer-experience and contact-center events. These efforts were a massive success, forging over 2,500 new, high-value business relationships.
We launched ResolX, our dedicated Agentic AI arm for Customer Experience, built to help enterprises move beyond automation and into true resolution — intelligent, autonomous, and built for scale.
From a listed company to a launch built on the conviction that CX is entering its next era, this is more than growth. It's a statement of intent.
The resolution economy has a new address.
Journey
Why
companies
choose 1Point1
Innovation
Audaciousness
Integrity
Empathy
Global
Why companies choose 1Point1
Innovation
Audaciousness
Integrity
Empathy
Global
Experience local-like care on a global scale.
Global offices
Continents
Professionals
Our Offices
Mumbai
Pune
Bangalore
Indore
Chennai
Gurgaon
Grow & Innovate
with us.
Be a part of something bigger & explore careers at 1Point1.
Connect with us.
