1Point1 offers a comprehensive suite of outsourcing and digital transformation services, including:
- Customer Experience (CX) Management: Providing omnichannel, multilingual customer support across email, chat, voice and digital platforms.
- Digital Transformation & Automation: Driving business efficiency with the help of AI, RPA, data analytics, IT optimization and automation.
- Finance & Accounting Outsourcing: Managing payroll, budgeting, bookkeeping, forecasting and compliance with end-to-end accuracy
- Trust & Safety: Protecting brands with the help of fraud detection, user-generated content, moderation and brand review
- Supply Chain & Operations Management: Operation optimization with efficient order of handling complaint management and inventory control
- Creator Economy Support: Supporting creators with brand partnerships, content production, audience growth and IP management.
- Medical Records & Litigation Support: Delivering medical records, billing reviews, summaries and litigation documentation.
Yes. 1Point1 specializes in bespoke solutions that align with each client’s business strategy. Our digital transformation services are outcome-oriented and designed for measurable impact. Whether it’s tailored automation, AI-driven workflows, or financial processes, we collaborate closely with clients to co-create the right solution.
Absolutely. Data security and compliance are core to 1Point1’s operations. We hold globally recognized certifications like ISO 9001:2015, ISO/IEC 27001:2013, SOC 1, and SOC 2. Additionally, we are HIPAA-Compliant, ensuring the highest level of protection for sensitive healthcare and client data.
These credentials reflect our unwavering commitment to quality, data integrity, and regulatory adherence across all our services.
Yes. Scalability is built into our operating model. With global delivery capabilities across 9 global offices and a team of over 5,000 professionals, we can seamlessly adapt to changing volumes and evolving business needs. Our automation and AI-driven solutions are designed to scale dynamically, enhancing capacity and efficiency as your business grows.
1Point1 serves a wide array of industries, including:
- Telecom & Media
- Travel, Tourism & Hospitality
- E-commerce & Retail
- Gaming & Entertainment
- BFSI (Banking, Financial Services, Insurance)
- Medical Record Retrieval Support
1Point1 has over 17 years of experience in the BPM and outsourcing industry. The company was originally founded in 2008.
1Point1 operates globally with 9 strategic locations across 4 continents. This global presence enables us to serve clients across regions with the scale of an international organization and the agility of a local partner.
Quality assurance at 1Point1 is built on robust processes and globally recognized certifications. We are ISO 9001:2015 certified for quality management and adhere to rigorous security standards under ISO/IEC 27001 for data protection. Our operations focus on measurable KPIs and SLAs, supported by continuous improvement through digital tools, analytics, and automation.
Yes. 1Point1’s flexible business model allows us to support both long-term partnerships and short-term or project-based assignments. Our digital efficiency and operations teams can quickly scale to meet specific requirements, whether it’s a seasonal surge in order processing, a specialized back-office function, or a one-time digital transformation initiative.
Yes. 1Point1 provides 24/7 customer support across all our service lines, ensuring every customer interaction is managed promptly and efficiently across different time zones. Our global presence and multilingual CX teams enable us to deliver round-the-clock assistance across different time zones, maintaining seamless customer experiences worldwide.
Getting started is easy. You can request a quote or schedule a no-obligation consultation by filling out the contact form on our website (or email us at [email]). Our dedicated partnership team will reach out within 24 hours to discuss your specific business needs and goals.
Beyond our ISO/IEC 27001:2013 certification for information security, we enforce strict Non-Disclosure Agreements (NDAs) and use secure, role-based access controls for all data. Our operations are governed by robust internal IP protection policies, ensuring that your proprietary processes and data remain completely confidential and secure throughout the partnership.
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