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Supply Chain

Powering your
e-commerce logistics

Rev up your supply chain & stay ahead of demand—cut bottlenecks, enhance inventory management, and speed up fulfillment.

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Why companies choose 1Point1

Smart data
analytics

We harness advanced analytics to help you forecast demand, reduce waste, and optimize inventory management.

Flexible & scalable solutions

Whether you're a direct-to-consumer brand or a marketplace, our solutions adapt to your evolving business needs.

E-commerce
expertise

Our team understands the complexities of e-commerce supply chains, from managing seasonal spikes to expanding into global markets.

Tech-enabled
efficiency

Leverage AI, IoT, and automation to improve processes and enable faster, smarter decisions.

Sustainable
practices

We integrate eco-friendly strategies that reduce costs and help achieve your ESG and sustainability goals

Logistics forevery market

Get seamless support for both domestic and international logistics, ensuring cost-effective and timely deliveries.

E-COMMERCE SUPPLY CHAIN SERVICES
End-to-end logistics support
Order Processing
Support Services
Power your business with smart order processing support.
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Returns and Refund
Management
From high-volume e-commerce brands to heritage retailers, hassle-free returns keep customers coming back.
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Complaint
Management
Services
Resolve customer issues before they escalate. Leave your customers with a positive impression.
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Stay ahead of consumer expectations

Our supply chain & logistics solutions adapt to fast-changing e-commerce trends and customer expectations.

Fast delivery
demands

More than 65% of online shoppers expect two-day shipping or faster, making speed a crucial competitive advantage.

Omnichannel fulfillment

Consumers demand seamless shopping experiences across multiple platforms, requiring integrated inventory and fulfillment strategies.

Sustainability focus

80% of consumers prefer brands with eco-friendly practices, increasing the need for greener supply chain solutions.

Illustrative image supporting CX, BPO, and digital transformation services

Impact of ITLytics on logistics & supply chain industry

Logistics and supply chain customers use ITLytics to optimize KPIs and innovate processes for greater operational success & efficiency.

Read More

Let’s transform your
e-commerce operations

Contact us to learn how we can enhance your e-commerce supply chain and drive growth for your business.

Logistics and supply chain automation illustration
FAQs
1. What services are included under 1Point1’s Supply Chain & Operations Management offering?

Our supply‑chain service covers:

  • Order processing, inventory sync, payment validation and fulfilment support. 
  • Returns and refunds management including reverse logistics and analytics. 
  • Logistics support (domestic and international), demand forecasting, inventory optimisation and data‑driven process improvement. 
2. How does 1Point1 use technology and data analytics in its supply‑chain solutions?

We embed smart data analytics, automation, AI and IoT into procurement, inventory and fulfilment workflows to:

  • Enhance forecasting and reduce waste. 
  • Improve visibility across the supply‑chain so you make faster, more informed decisions. 
  • Scale efficiently with flexible operations tied to demand rather than rigid structures.
3. Which industries or business models can benefit from this service?

Our supply‑chain & operations management is especially valuable for:

  • E‑commerce and retail brands managing high‑volume order flows, seasonal peaks and returns. 
  • Direct‑to‑consumer (D2C), marketplaces and businesses expanding internationally, where logistics and fulfilment complexity matter. 
  • Organisations needing to optimise inventory, shorten lead times and maintain service levels despite volatility. 
4. How quickly can 1Point1 scale its supply‑chain services and adapt to business changes?

Very quickly. Our model emphasises:

  • Flexible, modular services that respond to volume spikes, seasonal demand or geographic expansion. 
  • Technology‑enabled workflows so ramp‑up time is reduced, and manual bottlenecks are minimised.
  • Analytics and process optimisation that allow continuous adjustment as your business evolves.
5. What outcomes can I expect from partnering with 1Point1 for supply‑chain management?

By working with us, you can expect:

  • Faster fulfilment and fewer bottlenecks, helping you meet consumer expectations. 
  • Better cost‑efficiency through inventory optimisation, reduced waste and smarter logistics. 
  • Higher visibility and control over your supply‑chain thereby reducing risk and improving reliability. 
  • Stronger customer satisfaction due to smoother order, delivery and returns experience — which supports growth and loyalty.