Supply Chain & Operations – E-commerce Operations

Hassle-Free Returns and Refund
Management for Top Brands

From high-volume e-commerce brands to heritage retailers, hassle-free returns keep customers coming back. 1Point1 makes it effortless. Our expert agents handle your returns and refunds processing with empathy and speed. Backed with 16+ years in CX, 5500+ strong global team, and the confidence of 70+ clients, we remove friction at every step, raising satisfaction and protecting your bottom line.

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Turn Returns Into
Repeat Business

Our team turns potential pain points into brand-building moments with end-to-end return and refund management. Automation speeds every step, expert agents keep the human touch, and real-time transparency keeps you in control.

The result: faster credits, lower overhead, and customers who come back for more.

Why companies
choose 1Point1

Our returns and refund management expertise delivers seamless, accurate, and customer-friendly experiences. With a rich CX excellence, we help worldwide brands in scaling intelligently and empathetically.

Enhanced Customer Satisfaction
Offer effortless return journeys that ensure your customers remain loyal and informed.
Automation for Reduced Manual Load
Optimize efficiency with fewer human touchpoints using AI and bots.
Actionable Product Insights
Use important returns data to reduce repeat issues and improve product quality.
Proactive Risk Mitigation
Flag fraudulent returns or discrepancies using AI-driven checks.
Operational Cost Efficiency
Reduce costs with managed return solutions and employing automation.
Smart Workflow Automation
Streamline returns with automated workflows for approvals, status tracking, etc.
Over
90%
CSAT improvement
post-support
Up to
50%
drop in manual
workloads
Approx.
25%
fewer repeat
return cases
About
30%
reduction in
fraud cases
About
40%
reduction
in costs
Over
70%
drop in Average
Resolution Time
using Automation

Returns and Refunds Management for
Global E-commerce and Retail Brands

With  our team of global experts, we help you enhance your business without the need for in-house
teams and infrastructure. Manage your returns and refunds, ensuring zero errors and high speed,
with our tech-enabled returns management platforms.

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Returns Verification &
Authorization
  • Validate product return requests in real time
  • Implement intelligent return merchandise
    authorization (RMA) checks
  • Reduce fraudulent or policy-violating returns
Customer Communication
& Support
  • 24/7 support for returns and refund queries
  • Personalized assistance via chat, email, and voice
  • Omnichannel experience with consistent messaging
Automated Return
Systems Integration
  • Plug into your e-commerce returns management
    workflows
  • Enable instant RMA generation and label printing
  • Seamless ERP/OMS integrations
Refund Initiation
and Tracking
  • Trigger refunds instantly upon return confirmation
  • Provide real-time refund status updates to customers
  • Reduce inbound queries and waiting time
Analytics and
Returns Intelligence
  • Track reasons for return with in-depth reports
  • Identify patterns and product issues early
  • Enhance business decisions with actionable data
Reverse Logistics
Coordination
  • Coordinate with logistics partners for smooth pickups
  • Real-time visibility into return shipments
  • Reduce delays and improve processing speed