Supply Chain & Operations – E-commerce Operations

Order Processing
Support Services

Power your business with smart order processing support. Turn every purchase into a friction-free experience. 1Point1’s order processing services manage the entire lifecycle, inventory sync, payment validation, fulfillment, returns, and customer-data hygiene, so your team can focus on growth.

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Fast Fulfillment, Zero Headaches

E-commerce moves at breakneck speed. Your order desk should, too. 1Point1 fuses real-time tracking, live inventory visibility, and rule-based automation to push every order from cart to carrier without a hiccup. The combination of our order processing automation and order management system reduce manual workload and bring structure and speed to your backend operations.

Why companies
choose 1Point1

Outsourcing backend operations for your e-commerce or retail brand helps improve efficiency and cut costs. 1Point1’s end-to-end order processing outsourcing, ensures every customer gets 24/7 service and receives the right product, at the right time, in a hassle-free manner.

Cost-Effective Order Processing
Optimize resources without compromising quality and ensuring cost savings
Excellent Customer Experience
Offer speedy and accurate service
that builds lasting loyalty and enhances CX.
Advanced Software Tools and Systems
Benefit from the latest tools and technologies to reduce manual efforts and scale faster.
Access to Trained and Experienced Professionals
Work with dedicated agents trained in retail & ecommerce support for order processing.
Minimized Scope
for Errors
Automation ensure lesser errors and hence, precision at scale.
Scalable Solutions for Growing Businesses
Ramp up or down as per demand cycles effortlessly.
About
30%
decrease in cost
of operations
Up to
90%
customer satisfaction
(CSAT) ratings
Over
30%
decrease in
manual efforts
within 60 days
5000+
professionals
across 9
global locations
98.5%
error-free
order
handling rate
Supporting 5+
digital and voice channels

Every Order. Every Detail.
Expertly Managed.

Let 1Point1 be your backend support engine for your customers’ orders. With our order processing support,
your e-commerce operations stay organized, and always customer-ready.

01/6
Inventory
Management
  • Real-time stock updates
  • Low stock alerts & reordering
  • Sync with ecommerce platforms
Payment Processing
  • Secure and verified transactions
  • Multiple payment gateway support
  • Chargeback and refund management
Order Taking
  • Multichannel order capture
  • Real-time system updates
  • Personalized upselling support
Product Returns Management
  • Quick and hassle-free return handling
  • Customer communication and refunds
  • Defective product documentation
Escalation
Management
  • Shipment tracking and updates
  • Carrier coordination
  • Delivery exceptions handling
Reporting &
Analytics
  • Address, contact & profile updates
  • Data validation & verification
  • CRM and system syncing
Boosting Efficiency
and CX with Scalable Order
Processing for a Food Retail
Client
Case Study
Boosting Efficiency and CX with Scalable Order Processing for a Food Retail Client

1Point1 partnered with a leading brand in the food retail sector that was struggling to manage orders during peak periods, resulting in delays and a decline in customer satisfaction. 1Point1 implemented a responsive order management system to efficiently handle the high demand during peak hours. This improved real-time order tracking, minimized wait times, and significantly enhanced service reliability.

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