CX Management

Live Chat &
Messaging Support

Turn every single customer query into a lasting relationship, with our 24x7 live chat & messaging support services. We offer real-time engagement that is friendly, quick, and smooth, just the way your customers expect. Let our expert CX specialists handle your customer issues
while you can focus on scaling your core business.

Let’s Talk

Support That Engages Instantly & Resolve Quickly.

Our live chat support services empower your brand to resolve all kinds of queries in real time using intelligent chatbots for customer support services. With our expertagents and  strategic approach, we ensure you are always available whenever your customers need you. We deliver smart and real-time chat services to global brands in sectors like BFSI, telecom, retail, eCommerce, travel, hospitality, etc.

Why companies
partner with 1Point1

Don’t keep your customers waiting.rom simple messages to complex customer service inquiries, we do it all. Enhance your customer journey by outsourcing top-notch chat & multichannel chat support.

Timely And Quality Interactions
We deliver fast, accurate responses that reflect your brand voice and keep customers coming back. Our messaging support ensures real-time resolution with human empathy and professionalism.
Digital Data Extraction Suite
We boost chat efficiency with automated data capture that powers smarter, faster resolutions. We track crucial metrics to help enhance Customer Satisfaction (CSAT) Rates.
Diverse Time Zones and Industries
From tech to healthcare to e-commerce, we adapt our chat support to your industry needs and customer schedules. With global delivery centers, we offer consistent coverage across time zones, day or night.
AI-Powered with Human Touch
Our experts use Conversational AI for speed and live agents for empathy. We help you enhance live chat with intelligent bots that handle FAQs, route complex queries, and personalize conversations.
Cost-Effective Scalability
We help you scale chat operations without scaling costs, which is perfect for startups and enterprises.You get expert support without infrastructure headaches.
Quality & Compliance Focused
We maintain strict quality checks and compliance for sensitive industries.Each interaction reflects your brand values and meets industry standards.
71%
Drop
in First
Response Time
Over
90%
customer
satisfaction rating
Approx.
30%
increase in first
call resolution
More
than 80%
of Queries
Handled by AI
30%
Decrease
in Cost
of Operations
85%
Accuracy
in Messaging
Audits

Live Chat & Messaging
Support Services

Leverage the messaging support that’s instant, insightful, and always human-centric.
Explore our detailed services below:

01/6
Customer
Support Chat
  • Handles real-time customer queries, complaints, and feedback for diverse industries
  • Ensures quick issue resolution with a personalized tone.
  • Reduces response time and boosts satisfaction levels.
Technical
‍Support Chat
  • Offers step-by-step troubleshooting via live chat.
  • Helps customers resolve technical issues without phone calls.
  • Ideal for software, electronics, or digital service companies.
Order
‍Management Chat
  • Assists customers with placing, tracking, or cancelling orders.
  • Shares real-time status updates and payment confirmations.
  • Useful for eCommerce, logistics, etc. businesses.
Sales & Lead
Generation Chat
  • Engages website visitors with proactive chat pop-ups.
  • Answers product/service-related questions instantly.
  • Collects qualified leads and passes them to the sales or concerned teams.
Multilingual
Chat Support
  • Offers real-time assistance in multiple languages.
  • Breaks language barriers for a global customer base.
  • Offers consistent service across all digital channels.
Boosting Conversions with
AI-Driven Live Chat Support in Insurance
Case Study
Boosting Conversions with AI-Driven Live Chat Support in Insurance

Discover how our Live Chat & Messaging Support automated policy and claim handling for an insurance client, resulting in a 30% increase in sales and a 15% boost in customer satisfaction.

Download Case Study
Check out all our case studies