CX Management

Voice Support Outsourcing

Let our voice support experts handle your calls and inquiries so your customers get hassle-free help and quick issue resolutions.
Whether personalized answers or empathetic conversations, our voice support outsourcing keeps your customers happy and heard.

Let’s Talk

Voice Support That Wins Loyalty. 

Why companies
choose 1Point1

We deliver voice support that feels in-house because your customers are our priority. We offer 24/7 human-centric customer support to global organizations.

Enhance Brand Reputation
Every call reflects your brand, we ensure it reflects trust, quality, and care.
Next-Gen Customer Technology
Leverage AI, CRM integration, and intelligent call routing for faster, smarter resolutions.
Industry-Specific Voice Support
We tailor voice support for BFSI, healthcare, retail, travel, and more because one size doesn’t fit all.
Scalable Solutions That Grow With You
From startups to enterprises, we scale voice teams quickly without compromising quality.
Improve Conversions
and Upsells
We train our voice agents to turn service calls into sales opportunities with cross-selling and upselling expertise.
90%
customer
satisfaction
rating
76% of clients
report stronger
customer sentiment
post-outsourcing
30%
reduction
in average
call/customer
handling time
40%
increase
in NPS when
switching to our
verticalized solutions
2X
faster
ramp-up time
compared to traditional
in-house models
25%
boost
in upsell success
for clients in BFSI & retail

Voice Support
Outsourcing Services

Smart Voice Customer Support Services That Speak Your Customer’s Language and Empathize with Them!

01/6
Inbound Voice Support
  • Ticket-based support
  • Payment collection services
  • Customer Service & Query Resolution
  • Order Taking & Status Updates
  • Complaint Management
  • Appointment Scheduling
  • Product/Service Information Support
  • Help Desk / Technical Support
Outbound Voice Support
  • Appointment Setting Services
  • Employment Verification Services
  • Lead Generation & Qualification
  • Telemarketing Services
  • Customer Follow-ups
  • Feedback & Survey Calls
  • Payment Collection / Reminder Calls
  • Upselling & Cross-selling Calls
Industry-Specific
Voice Support
  • BFSI: Transaction Support, Fraud Alerts, Account Queries
  • Healthcare: Patient Helpline, Appointment Booking, Lab Report Communication
  • eCommerce & Retail: Order Assistance, Returns & Refunds
  • Telecom: Plan Information, SIM Activation, Network Support
  • Travel & Hospitality: Booking Support, Cancellation, Customer Queries
CX & Quality
‍Enhancements
  • First Call Resolution (FCR) Handling
  • Customer Sentiment Monitoring
  • Scripted & Non-scripted Interactions
  • Soft Skills & Empathy-based Support
  • Call Recording & QA Monitoring
Technology &
‍Infrastructure Support
  • L1/L2 Support
  • Troubleshooting
  • Access Management
  • App Support
  • IVR Support Management
  • CRM-Integrated Voice Support
  • AI-assisted Call Routing
  • Real-time Call Reporting & Analytics
Multilingual & Regional
‍Voice Support
  • Regional Language Support
  • International Language Support    
    (Spanish, French, etc.)
  • Accent-Neutral Voice Services
01/6
Offshore Call Center Setup
for a Leading U.S. Litigation Support Firm
Case Study
Offshore Call Center Setup
for a Leading U.S. Litigation Support Firm

Discover how we helped a top litigation support company in managing high volume of medical records within a predefined TAT, thus cutting costs by 35%, and boosting revenue through streamlined inbound and outbound call center services.

Download Case Study
Multilingual Call Center
Setup for a Global Inside
Sales Company
Case Study
Multilingual Call Center
Setup for a Global Inside
Sales Company

Learn how we built a scalable call center team from 5 agents to 80 agents, delivering high-quality lead generation in 4 different languages- English, German, French and Portuguese languages, while reducing costs and enhancing executive-level call quality.

Download Case Study
Voice Channel Support
Services for a Global Airline
that Handles Millions of Passengers
Case Study
Voice Channel Support Services for a Global Airline that Handles Millions of Passengers

See how we helped a leading airline company improve call efficiency and responsiveness with advanced IVR, agent optimization, and real-time performance tracking, which resulted in faster resolutions and happier travelers.

Download Case Study
Check out all our case studies