Revolutionizing Email Operations for CBIC
A behind-the-scenes look at how CBIC improved communication efficiency through customized email workflow solutions by 1Point1.
First, 1Point1 created a specialised email engine, designed to manage and streamline email workflows.
API based tracking to monitor emails within the engine
1Point1 offered dedicated queue mechanism for real-time tracking of pending emails, allowing to avoid any bottlenecks.
Platforms delivered Centralised inbox management, automated categorisation & prioritisation, thread tracking and search functionality. CBIC team gained access to reporting tools that offered insights into response times and email patterns.
1Point1’s email management solution for optimized efficiency:
First, 1Point1 created a specialised email engine, designed to manage and streamline email workflows.
API based tracking to monitor emails within the engine 1Point1 offered dedicated queue mechanism for real-time tracking of pending emails, allowing to avoid any bottlenecks.
Platforms delivered Centralised inbox management, automated categorisation & prioritisation, thread tracking and search functionality.CBIC team gained access to reporting tools that offered insights into response times and email patterns.
Impact Your Customers Can Feel
Through 1Point1's BPM services, Gynoveda has scaled its operations, increased conversions, and boosted profitability.
The results are delivered through monthly KPIs that track service levels and customer satisfaction, providing full transparency.
1Point1 actively works on customer feedback. For common issues like product refills or medicine reactions, they follow standard operating procedures, providing clear information.
We also consolidate customer feedback and shares it with Gynoveda, enabling the company to refine its products, enhance R&D, and support manufacturing improvements.