24x7 Response. Zero Errors. 100% Human Touch.

Why companies
choose 1Point1

Turn every email into a loyalty moment. For more than 16 years, 1Point1 has helped companies clear crowded inboxes and wow customers worldwide by pairing enterprise-grade tech with seasoned CX pros.
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The result? Fast, accurate, 24/7 replies that feel personal, no matter the volume, language, or complexity.

Access to Expertise & Best Practices
Our seasoned email agents are trained in industry-specific communication protocols, and tools.
Improved Sales Rates
Our proactive response mechanisms help convert more leads and support sales cycles effectively through relevant follow-ups and upselling.
Better Customer Retention
Delight your customers with apt and helpful responses that foster brand loyalty and satisfaction.
Escalation
Handling
Every complex case is managed with care, ensuring smooth escalation to the right team or tier.
Reporting and Analysis
Get actionable insights and performance metrics to enhance your strategy and sales.
Over
71%
Decrease in First
Response Time (FRT)
1200+ Certified
Email Support
Experts
More than
22% Growth
in Sales Conversions
from First Month
Above
30%
Rise in Customer
Retention
from First Month
Approx.
92%
Successful Escalation
Resolution
Up to
70%
Drop in Average
Resolution Time (ART) via Data-Drive Decisions

Round-the-clock Email
Support Services

We provide fast and efficient email solutions 24/7 for all sorts of queries and conversions.
We also integrate email automation for customer support to deliver consistent and scalable email interactions.

01/6
Customer Care
  • General inquiries & personalized support
  • Complaint resolution with empathy
  • Loyalty program assistance
  • Customer onboarding assistance
Order Fulfilment
  • Order confirmation & shipping details
  • Returns, exchanges, and cancellations
  • Inventory-related updates
  • Delivery status inquiries
Technical and Help Desk
Support Services
  • Troubleshooting product/software issues
  • Product installation and setup support
  • Login/access problem resolution
  • Tiered escalation for critical issues
Feedbacks and
‍Surveys
  • Collection of customer feedback
  • Survey distribution and response tracking
  • Sentiment analysis of responses
  • Review and escalation of negative feedback
Product Queries
  • Detailed product specifications
  • Feature comparisons
  • Usage guidance
  • Availability and pricing
Information Queries
  • Policy clarifications
  • Business hours and contact info
  • Account information & verification
  • FAQs and how-to guides
Cross-Selling and
Up-Selling Services
  • Personalized product recommendations
  • Add-on service promotions
  • Timely promotional emails
  • Cart abandonment follow-ups
Account Billing and
Payment Support
  • Invoice clarification and generation
  • Refund status updates
  • Payment failure assistance
  • Subscription and billing cycle queries
Setting up an Efficient Email Management Solution and
Improving TAT by 100% for a Large Government Body
Case Study
Setting up an Efficient Email Management Solution and Improving TAT by 100% for a Large Government Body

A government entity was losing time and efficiency due to large volumes of emails, disorganized email handling, limited tracking tools, etc. 1Point1 introduced a powerful solution featuring centralized inbox management, API integration, and live queue tracking. Within weeks, response time dropped drastically and pending emails became nearly non-existent. Email TAT reduced from 74 minutes to 18 minutes. The improved email workflow led to better decision-making, enhanced team productivity, and stronger customer trust.

Download Case Study
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