Will deliver AI-enabled 24x7 multilingual passenger support, marking the company's strategic expansion into the transportation sector
Mumbai, 7th Aug 2026: 1Point1 Solutions Limited (NSE: ONEPOINT | BSE: 544337), India’s fastest-growing listed AI-powered customer experience and digital transformation company, has secured a three-year Customer Experience Operations mandate by Vijayanand Travels Pvt. Ltd. (VTPL), one of India's leading passenger transportation companies, aimed at strengthening passenger engagement and elevating service consistency across the brand's network.
Under the mandate, 1Point1 Solutions will deliver end-to-end customer support services for VTPL, aimed at enhancing passenger engagement, improving service responsiveness, and ensuring a seamless travel experience across the company's network.
The engagement will be delivered from the company's Bengaluru delivery centre through a dedicated customer experience team focused on first-contact resolution, faster response times, operational excellence, and superior customer satisfaction
Commenting on the mandate win, Mr. Akshay Chhabra, Chairman & Managing Director, 1Point1 Solutions Limited, said, " Every meaningful milestone begins with trust and is strengthened through long-term partnerships. We are pleased to be chosen by VRL Logistics to support an important part of its customer engagement journey. This mandate reflects the confidence our clients place in our people, capabilities and ability to deliver high-quality customer experiences at scale. As we continue to expand across industry verticals, the travel and transportation sector presents a compelling opportunity for technology-enabled customer service, and we look forward to helping VTPL enhance passenger experiences through responsive, multilingual, round-the-clock support."
This mandate further strengthens 1Point1 Solutions' position as a trusted AI-powered customer experience partner, reinforcing its strategy of expanding into high-growth industry verticals where digital engagement and customer loyalty have become key business differentiators.
As enterprises increasingly invest in AI-led customer experience transformation, the travel and transportation sector presents a significant opportunity for intelligent, multilingual, always-available customer support. The VTPL engagement reflects the growing demand for technology-enabled CX operations that combine automation with human expertise to deliver measurable business outcomes.
About 1Point1 Solutions Limited:
Founded in 2008, 1Point1 Solutions Ltd. is a publicly listed, India-headquartered customer experience and operations management company with over 17 years of delivery expertise. The company operates 10 global delivery centers and employs more than 8000 professionals, serving clients across the US, LATAM, Europe, Asia and India.
1Point1 Solutions Ltd. offers services across Customer Experience Management, Digital Transformation and Automation, Finance & Accounting Outsourcing, Trust & Safety, Supply Chain and Operations Management, Creator Economy Support and Medical Records and Litigation Support, working with enterprises in banking and financial services, fintech, e-commerce, healthcare, manufacturing, legal, construction and more.
Backed by strong operational expertise and a growing GenAI and automation stack, 1Point1 is building a globally integrated, AI-first BPM platform anchored in deep domain knowledge and a multi-shore delivery model.