Company reports healthy Q4 margins, completes USD 33.37 million LATAM acquisition, and unveils an agentic AI platform built to redefine enterprise customer experience
Mumbai, 27th May 2026: 1Point1 Solutions Limited Ltd (NSE: ONEPOINT | BSE: 544337), a leading provider of AI-driven business process management (BPM) and customer experience solutions, today announced its financial results for Q4 FY2025–26, ended March 31, 2026, delivering robust growth across key financial and operational metrics, alongside the launch of ResolX, its AI-first resolution brand designed to transform enterprise customer experience through Resolution as a Service (RaaS).
The company reported strong momentum during the quarter, with revenue rising to ₹ 99.7 crore, reflecting a 35.5% year-on-year increase and 22.7% quarter-on-quarter growth.
In Q4, 1Point1 completed the USD 33.37 million acquisition of Netcom Business Contact Centre S.A., establishing a direct operational footprint in Central and Latin America while significantly strengthening its combined onshore and offshore delivery capabilities. The acquisition also extends the company’s AI-led automation and multilingual customer management capabilities to new client programmes across the region.
The financial results of FY26 sit against a backdrop of deliberate strategic moves. The quarter reflected continued margin resilience alongside disciplined investment in technology, talent, and global delivery.
The company also secured a ₹60 crore, three-year CX operations contract with Piramal Finance Limited. It was recognised with the People First Award at the India HR Summit 2026 and the CX Innovation Honour at the GenAI Summit 2026.
Mr Akshay Chhabra, Chairman and Managing Director, 1Point1 Solutions, said, “We are closing the year with another strong quarter, reflecting the discipline of our execution and the clarity of our long-term strategic vision. Over the past year, we have expanded our global footprint and strengthened our technology capabilities and the feature. ResolX has already been successfully deployed for one of Netcom’s banking clients in Latin America, marking a strategic milestone in both 1Point1’s expansion into the LATAM region and the operational launch of its AI-first Resolution Suite.
We believe the next era of customer experience will be defined not by isolated AI deployments, but by intelligent ecosystems that can understand context, drive decisions, and execute seamlessly within complex operational environments. As enterprises move toward outcome-led transformation, the focus is shifting from process efficiency alone to intelligence-driven execution at scale.
At 1Point1, we are building for that future by combining AI, domain expertise, and operational depth to create resilient, adaptive, and globally scalable customer operations models that deliver measurable business impact.”
Rajiv Desai, Co-Founder, ResolX, said, “Today's enterprise leaders are fighting a losing battle against tech bloat. CX leaders are left managing broken customer journeys, CFOs are paying for software that fails to deliver ROI, and CTOs are drowning in integration debt.
We built ResolX because the industry doesn't need another fragmented solution; it needs absolute operational accountability. By taking ownership of the architecture, the backend data extraction, and the outcome, we eliminate the 'Software-Service Gap' entirely.
We are giving enterprises back their operational sovereignty and guaranteeing the one metric that actually matters: the resolution."
At the heart of ResolX is a suite of four integrated products.
1Point1 Solutions enters FY27 with a strengthened global delivery network, expanding enterprise relationships, and a differentiated AI-native platform strategy through ResolX. The company expects continued momentum across BFSI, travel, mobility, and digital-first enterprise segments as demand accelerates for integrated AI-led customer experience transformation solutions.
About ResolX:
ResolX is the AI-first innovation brand of 1Point1 Technology Labs Private Limited, a subsidiary of 1Point1 Solutions Limited. Focused on building next-generation enterprise customer experience and operational intelligence platforms powered by Agentic AI, ResolX is designed to enable Resolution-as-a-Service (RaaS) for modern enterprises. The platform combines orchestration, conversational intelligence, real-time agent assistance and intelligent communication management into one unified ecosystem. Built for large-scale enterprise environments, ResolX helps organisations automate, optimise and transform customer interactions across voice, email, chat and digital channels, delivering speed, consistency and human-centric experiences at scale. Through its core AI-powered enablers, ResolX is redefining how enterprises solve operational complexity, enhance customer engagement and drive intelligent growth in an AI-led world.
About 1Point1 Solutions Limited:
Founded in 2008, 1Point1 Solutions Limited is a publicly listed, India-headquartered customer experience and business process management company with operations across India, the US, Europe, and Asia. With over 8,000 professionals and multiple global delivery centres, the company delivers technology-enabled services across customer experience, digital transformation, finance & accounting outsourcing, trust & safety, supply chain operations, and healthcare support.