Mumbai, India, 19 June 2023: One Point One Solutions Limited, a leading provider of technology-enabled Business Process Management (BPM) services, announced that it has secured a significant new client win with one of India’s leading new-age private sector banks. The mandate further strengthens the company’s presence within the BFSI sector and reinforces its capabilities in managing large-scale, high-impact operations.
Under the agreement, One Point One Solutions Limited will manage the collection portfolio for the bank’s rapidly growing credit card business. The services will be delivered from the company’s Chennai and Bengaluru delivery centres, leveraging its strong operational infrastructure, domain expertise, and proven capabilities in the collections vertical. The engagement is expected to deliver improved efficiency, enhanced customer outcomes, and sustainable value creation for both organizations.
The client is among India’s top full-service private sector banks, offering a comprehensive suite of retail, MSME, and corporate banking solutions supported by robust digital platforms. With a nationwide footprint of over 1,150 branches across 300+ districts and a customer base exceeding 7.5 million, the bank has built a strong presence in the credit card segment, supported by a sizeable portfolio and a rapidly expanding customer base.
Through this partnership, One Point One Solutions will apply its deep expertise in collections and BPM services to support the bank’s growth objectives. The scale and scope of the engagement also provide opportunities for the company to expand its service offerings across additional verticals over time, thereby increasing wallet share and deepening the strategic relationship.
Commenting on the client win, Akshay Chhabra, Chairman & Managing Director, One Point One Solutions Limited, said that onboarding this prestigious private sector bank is a matter of pride for the organization. He added that the company remains focused on delivering consistent value, operational excellence, and technology-led solutions, while continuing to strengthen its footprint within the BFSI ecosystem.
About 1Point1 Solutions
One Point One Solutions Limited (1Point1) is a leading BPM services provider offering technology-driven solutions across customer services, collections, analytics, accounting, and digital transformation. Incorporated in 2006, the company serves clients across BFSI, Retail, Telecom, FMCG, Travel & Hospitality, and Insurance, supported by a strong delivery presence and a growing portfolio of marquee clients.