Mumbai, 24th August 2026: 1Point1 Solutions Limited (NSE: ONEPOINT | BSE: 544337), listed AI-powered customer experience and enterprise operations company, has secured a Customer Experience Centre of Excellence (CoE) mandate valued at INR 39.32 Crores from a leading power utility, further strengthening its enterprise order pipeline and expanding its presence in the critical infrastructure and utilities sector. The mandate represents a significant enterprise-scale engagement for 1Point1 Solutions and reinforces the company's strategy of building large, integrated customer experience programs powered by technology, AI and operational expertise. The engagement will be delivered from the company's Navi Mumbai and Indore delivery centres and will cover an integrated customer experience ecosystem comprising customer contact centre operations, Physical Experience Centres (PEC), back-office support and digital customer service functions.
Expanding AI-Led Customer Experience Opportunity
Under the mandate, 1Point1 Solutions will deploy its operational and domain capabilities alongside ResolX, its Agentic AI arm, to enhance customer engagement, automate high-volume processes, strengthen analytics-led decision-making and improve service responsiveness. The integration of AI and automation across a large-scale customer experience environment is expected to create opportunities for greater process efficiency, improved customer experience and scalable delivery, strengthening 1Point1 Solutions' positioning as enterprises increasingly transition from traditional outsourcing models towards technology-led, outcome-oriented customer experience operations. The multi-function nature of the mandate expands 1Point1 Solutions' engagement beyond conventional contact centre operations and demonstrates its ability to manage end-to-end customer experience ecosystems across physical, voice, digital and back-office channels.
Commenting on the mandate, Akshay Chhabra, Chairman & Managing Director, 1Point1 Solutions Limited, said, "This INR 39.32 crore mandate is an important milestone in 1Point1 Solutions' growth journey and reinforces the strength of our enterprise proposition. Large-scale engagements of this nature validate our ability to combine operational execution with technology and AI to address complex customer experience requirements. With ResolX adding an AI-led layer to our delivery capabilities, we are building a differentiated platform for enterprises looking to improve customer outcomes while driving greater efficiency and scalability. We remain focused on converting this capability into larger and deeper enterprise relationships across sectors and geographies."
Strengthening Position in Critical Infrastructure and Utilities
The mandate further expands 1Point1 Solutions' presence in the utilities and critical infrastructure ecosystem, a sector where customer service operations require scale, responsiveness, process discipline and increasing levels of digital engagement. It also aligns with the company's broader strategy of building a diversified enterprise customer base across BFSI, healthcare, retail, telecom, technology, travel and utilities, while increasing the technology and AI intensity of its customer experience offerings. The win adds to 1Point1 Solutions' growing portfolio of enterprise-scale mandates and supports its broader strategy of pursuing profitable growth through a combination of organic expansion, AI-led transformation and deeper customer relationships. With its integrated delivery capabilities and ResolX's AI-led automation and analytics platform, 1Point1 Solutions is positioning itself to participate in the next phase of customer experience transformation where technology, human expertise and measurable business outcomes converge.
About 1Point1 Solutions Limited:
Founded in 2008, 1Point1 Solutions Ltd. is a publicly listed, India-headquartered global AI-powered customer experience and operations management company with over 17 years of delivery expertise. The company operates 10 global delivery centers and employs more than 8,000 professionals, serving clients across the US, Europe, LATAM and India.
1Point1 combines human expertise, agentic AI, domain depth and global delivery to transform customer and enterprise operations. Through ResolX, our agentic AI platform, we move enterprises from conversations and transactions to measurable resolutions and business outcomes.
1Point1 Solutions Ltd. offers services across Customer Experience Management, Digital Transformation and Automation, Finance & Accounting Outsourcing, Trust & Safety, Supply Chain and Operations Management, Creator Economy Support and Medical Records and Litigation Support, working with enterprises in banking and financial services, fintech, e-commerce, healthcare, manufacturing, legal, construction and more.
About ResolX
ResolX is the agentic AI innovation brand of 1Point1 Technology Labs, a subsidiary of 1Point1 Solutions Limited, built to move enterprises from conversations to resolutions. Designed around Resolution-as-a-Service (RaaS), ResolX combines agentic AI, intelligent orchestration, enterprise workflows, governed data and human expertise to enable AI that acts, orchestrates and resolves, not simply answers. ResolX is the agentic AI platform powering Resolution-as-a-Service for enterprise customer operations.
ResolX brings intelligence into real-world enterprise operations across voice, chat, email and digital channels, addressing complex, domain-intensive and regulated workflows where AI must work alongside domain depth, human judgement and enterprise accountability. Backed by 1Point1’s global delivery footprint and operational expertise, ResolX bridges the gap between AI technology and execution helping enterprises drive faster resolutions, greater productivity, improved efficiency and measurable outcomes at scale.