Mumbai, 25 August 2026 – 1Point1 Solutions (NSE: ONEPOINT | BSE: 544748), a global AI-powered customer experience and enterprise operations company, has been awarded the Best Use of AI in Customer Service at the prestigious India CX Strategy & Summit 2026. The recognition underscores the company’s continued focus on applying AI to transform customer experiences, improve operational performance, and deliver measurable business outcomes.
The award recognizes 1Point1 Solutions’ innovative use of AI-led solutions to reshape customer engagement through faster response times, personalized interactions, intelligent automation, and scalable support models. By combining advanced AI capabilities with deep domain expertise and human intelligence, the company is helping enterprises deliver more seamless, consistent and efficient customer experiences while driving greater operational value.
Over the past year, 1Point1 Solutions has accelerated its investments in conversational AI, intelligent automation, analytics and digital transformation, enabling organizations to respond to rapidly evolving customer expectations and operate more effectively in a digital-first environment. Its approach goes beyond automating individual interactions, using AI to enhance decision-making, streamline processes, and drive outcomes across the customer experience value chain.
Commenting on the recognition,Mr. Akshay Chhabra, Chairman and Managing Director, 1Point1 Solutions, said,“We are honored to receive the Best Use of AI in Customer Service award at the India CX Strategy & Summit 2026. This recognition validates our belief that the real value of AI lies not simply in automation, but in its ability to make customer experiences more intelligent, responsive, and outcome-driven. At 1Point1 Solutions, we are combining AI, technology, domain expertise, and human intelligence to help enterprises reimagine how customer experience is delivered. We dedicate this achievement to our teams, whose expertise, commitment, and relentless focus on innovation continue to push the boundaries of customer experience transformation.”
The India CX Strategy & Summit brings together customer experience leaders, business executives, technology innovators, and industry experts to recognize excellence and explore the trends and technologies shaping the future of customer engagement.
The recognition further strengthens 1Point1 Solutions position as a partner for enterprises looking to scale AI-led customer experience transformation. As organizations move from AI experimentation to measurable business impact, 1Point1 Solutions continues to focus on deploying AI where it can create tangible improvements in customer experience, operational efficiency, and business outcomes.