We are looking for a dynamic Sales CRE with strong communication skills and hands-on experience in end-to-end inside sales. The candidate will handle outbound B2B sales, cold calling, lead qualification, and coordination for closures.‍

Key Responsibilities

• Conduct outbound B2B sales calls using client-provided databases.
• Explain products/services and generate customer requirements.
• Manage the entire sales cycle from lead generation to closure.
• Connect qualified leads with the client’s partner manager.
• Follow up with customers to ensure lead closure.
• Drive sales targets through cold calling and inside sales activities.

• Minimum Qualification: Graduate in any stream.
• Minimum 2 years of experience in inside sales (B2B preferred).
• Strong communication and persuasion skills.
• Experience in cold calling and end-to-end sales cycle management

Work Details

• Shift: Day shift
• Week Off: Sunday fixed off / rotational (depending on process)

We are looking for a customer-focused, energetic, and detail-oriented Customer Relationship Executive to join our team. The ideal candidate should have strong communication skills and a passion for helping customers. Both freshers and experienced candidates are welcome.

Key Responsibilities

• Handle inbound customer calls with professionalism and empathy.
• Understand customer needs and provide accurate information or solutions.
• Resolve customer queries related to insurance products and services.
• Maintain high levels of customer satisfaction through timely follow-ups.
• Contribute to meeting team targets and service quality standards.
• Ensure accurate documentation of interactions in the system.

• Minimum Qualification: HSC (12th Pass).
• Fresher or experienced candidates can apply.
• Excellent verbal communication skills.
• Experience in inside sales is an advantage.
• Ability to work in rotational shifts (Sunday fixed off or as per process).
• Strong problem-solving ability and customer-first mindset.

‍Work Details

• Shift: Day shift
• Week Off: Sunday fixed off / rotational (depending on process)
• Industry: Insurance / Customer Support

‍

We are looking for a customer-focused, energetic, and detail-oriented Customer Relationship Executive to join our team. The ideal candidate should have strong communication skills and a passion for helping customers. Both freshers and experienced candidates are welcome.

Key Responsibilities

• Handle inbound customer calls with professionalism and empathy.
• Understand customer needs and provide accurate information or solutions.
• Resolve customer queries related to insurance products and services.
• Maintain high levels of customer satisfaction through timely follow-ups.
• Contribute to meeting team targets and service quality standards.
• Ensure accurate documentation of interactions in the system.

• Minimum Qualification: HSC (12th Pass).
• Fresher or experienced candidates can apply.
• Excellent verbal communication skills.
• Experience in inside sales is an advantage.
• Ability to work in rotational shifts (Sunday fixed off or as per process).
• Strong problem-solving ability and customer-first mindset.

‍Work Details

• Shift: Day shift
• Week Off: Sunday fixed off / rotational (depending on process)
• Industry: Insurance / Customer Support

We are looking for a customer-focused, energetic, and detail-oriented Customer Relationship Executive to join our team. The ideal candidate should have strong communication skills and a passion for helping customers. Both freshers and experienced candidates are welcome.

Key Responsibilities

• Handle inbound customer calls with professionalism and empathy.
• Understand customer needs and provide accurate information or solutions.
• Resolve customer queries related to insurance products and services.
• Maintain high levels of customer satisfaction through timely follow-ups.
• Contribute to meeting team targets and service quality standards.
• Ensure accurate documentation of interactions in the system.

• Minimum Qualification: HSC (12th Pass).
• Fresher or experienced candidates can apply.
• Excellent verbal communication skills.
• Experience in inside sales is an advantage.
• Ability to work in rotational shifts (Sunday fixed off or as per process).
• Strong problem-solving ability and customer-first mindset.

‍Work Details

• Shift: Day shift
• Week Off: Sunday fixed off / rotational (depending on process)
• Industry: Insurance / Customer Support

We are looking for a customer-focused, energetic, and detail-oriented Customer Relationship Executive to join our team. The ideal candidate should have strong communication skills and a passion for helping customers. Both freshers and experienced candidates are welcome.

Key Responsibilities

• Handle inbound customer calls with professionalism and empathy.
• Understand customer needs and provide accurate information or solutions.
• Resolve customer queries related to insurance products and services.
• Maintain high levels of customer satisfaction through timely follow-ups.
• Contribute to meeting team targets and service quality standards.
• Ensure accurate documentation of interactions in the system.

• Minimum Qualification: HSC (12th Pass).
• Fresher or experienced candidates can apply.
• Excellent verbal communication skills.
• Experience in inside sales is an advantage.
• Ability to work in rotational shifts (Sunday fixed off or as per process).
• Strong problem-solving ability and customer-first mindset.

‍

‍Work Details

• Shift: Day shift
• Week Off: Sunday fixed off / rotational (depending on process)
• Industry: Insurance / Customer Support

We are looking for a customer-focused, energetic, and detail-oriented Customer Relationship Executive to join our team. The ideal candidate should have strong communication skills and a passion for helping customers. Both freshers and experienced candidates are welcome..

Key Responsibilities

• Handle inbound customer calls with professionalism and empathy.
• Understand customer needs and provide accurate information or solutions.
• Resolve customer queries related to insurance products and services.
• Maintain high levels of customer satisfaction through timely follow-ups.
• Contribute to meeting team targets and service quality standards.
• Ensure accurate documentation of interactions in the system.

• Minimum Qualification: HSC (12th Pass).
• Fresher or experienced candidates can apply.
• Excellent verbal communication skills.
• Experience in inside sales is an advantage.
• Ability to work in rotational shifts (Sunday fixed off or as per process).
• Strong problem-solving ability and customer-first mindset.

‍Work Details

• Shift: Day shift
• Week Off: Sunday fixed off / rotational (depending on process)
• Industry: Insurance / Customer Support

‍

We are looking for a detail-oriented and analytical Quality Analyst with experience in collections and process evaluation. The ideal candidate will be responsible for monitoring quality standards, conducting in-depth data analysis, generating reports, and driving continuous process improvement.‍

Key Responsibilities

• Perform quality checks on collection calls and processes to ensure adherence to standards.
• Conduct data analysis to identify trends, gaps, and improvement opportunities.
• Prepare and maintain MIS reports, dashboards, and documentation.
• Share structured feedback through presentations to enhance process performance.
• Ensure process SLAs are consistently met.
• Utilize QA tools (e.g., Pareto analysis, Run charts) for root cause analysis.
• Achieve and maintain Gage R&R specifications.
• Collaborate with operations to drive quality improvements.
• Identify potential issues early through fact-finding analysis and recommend solutions.
• Manage team MIS to track performance, skills, and productivity.

• Minimum Qualification: HSC (12th Pass).
• Experience: 6 months to 1 year as a Quality Analyst in BPO/KPO.
• Minimum 3 months of collections experience required.
• Excellent verbal communication skills
• DRA certification preferred.
• Ability to work in rotational shifts (Sunday fixed off or as per process).
• Strong analytical and problem-solving ability.
• Proficiency in MS Excel and familiarity with QA tools.
• Strong client orientation and dispute-handling skills.
• Fast learner with good understanding of web applications, internet, and search engines.
• Ability to work in a team and communicate goals effectively.

Work Details

• Shift: Day shift
• Week Off: Sunday fixed off / rotational (depending on process)
• Industry: Insurance / Customer Support

We are looking for a Certified Chartered Accountant (CA) with strong expertise in accounts, finance, and taxation. The ideal candidate should have strong analytical skills and proficiency in Excel and PowerPoint.

Key Responsibilities

• Manage and oversee tasks related to accounts, finance, and taxation.
• Perform financial analysis and provide insights for decision-making.
• Prepare financial reports, statements, and presentations.
• Ensure compliance with tax regulations and financial policies.

‍

• 1 to 2 years of experience.
• Certified Chartered Accountant (CA).
• Good knowledge of Accounts, Finance & Taxation.
• Strong analytical and problem-solving skills.
• Proficiency in Excel and PowerPoint.‍

‍

Work Details

• Shift: Day shift
• Week Off: Sunday fixed off 

‍

We are looking for a Service Manager (Icegate) to lead customer service operations, enhance service quality, and ensure seamless client management. The ideal candidate will take ownership of customer issues, drive KPI achievement, strengthen service processes, and build a high-performing support team. ‍

Key Responsibilities

• Improve customer service experience and support organic growth.
• Take ownership of customer issues and ensure timely resolution.
• Manage client relationships and ensure KPI achievement.
• Develop and implement service procedures, policies, and standards.
• Maintain accurate records, reports, and documentation.
• Analyze service metrics and recommend improvements.
• Recruit, mentor, and develop customer service staff.
• Manage resources, monthly billing, and workflow priorities.
• Stay updated with industry trends and apply best practices.

• Minimum Qualification: Graduate in any stream..
• 3+ years of managerial experience in customer service (calls & emails).
• Familiarity with incident management and chain management tools.
• Strong leadership, communication, and problem-solving skills.
• Proficiency in English and customer service software.
• Bachelor’s degree in business administration or related field.

‍Work Details

• Shift: As per business requirements
• Week Off: Sunday fixed off / rotational (depending on process)
• Industry: Customer Support

‍

‍

• Assist in the formulation of strategies to build a lasting digital connection with consumers
• Plan and monitor the ongoing company presence on social media (Facebook, Instagram, LinkedIn etc.)
• Be actively involved in SEO efforts.
• Prepare online newsletters and promotional emails and organize their distribution through various channels
• Write content for marketing and website
• Collaborate with designers to improve user experience
• Measure the performance of digital marketing efforts using a variety of Web analytics tools (Google Analytics)
• Acquire insight into online marketing trends and keep strategies up-to-date

• Skills and experience in creative content writing (Important) •
• Fair understanding of digital marketing concepts and best practices •
• Working knowledge of Internet and SAAS tools like Google Sheets, Google Slides, etc •
• Experience in Google AdWords.
• Exposure to SEO concepts, web analytics tools
• Analytical mindset and critical thinking Professional Skills & Qualifications
• Proficient in English
• Good time-management skills
• Must have good interpersonal and communication skills.
• Attention to detail and the ability to effectively multi-task in a deadline-driven atmosphere.
• Ability to clearly and effectively articulate thoughts and points

We are looking for a customer-focused, energetic, and detail-oriented Customer Relationship Executive to join our team. The ideal candidate should have strong communication skills and a passion for helping customers. Both freshers and experienced candidates are welcome.

Key Responsibilities

• Handle inbound customer calls with professionalism and empathy.
• Understand customer needs and provide accurate information or solutions.
• Resolve customer queries related to insurance products and services.
• Maintain high levels of customer satisfaction through timely follow-ups.
• Contribute to meeting team targets and service quality standards.
• Ensure accurate documentation of interactions in the system.

• Minimum Qualification: HSC (12th Pass).
• Fresher or experienced candidates can apply.
• Excellent verbal communication skills.
• Experience in inside sales is an advantage.
• Ability to work in rotational shifts (Sunday fixed off or as per process).
• Strong problem-solving ability and customer-first mindset.

‍Work Details

• Shift: Day shift
• Week Off: Sunday fixed off / rotational (depending on process)
• Industry: Insurance / Customer Support

• Assist in the formulation of strategies to build a lasting digital connection with consumers
• Plan and monitor the ongoing company presence on social media (Facebook, Instagram, LinkedIn etc.)
• Be actively involved in SEO efforts.
• Prepare online newsletters and promotional emails and organize their distribution through various channels
• Write content for marketing and website
• Collaborate with designers to improve user experience
• Measure the performance of digital marketing efforts using a variety of Web analytics tools (Google Analytics)
• Acquire insight into online marketing trends and keep strategies up-to-date

• Skills and experience in creative content writing (Important) •
• Fair understanding of digital marketing concepts and best practices •
• Working knowledge of Internet and SAAS tools like Google Sheets, Google Slides, etc •
• Experience in Google AdWords.
• Exposure to SEO concepts, web analytics tools
• Analytical mindset and critical thinking Professional Skills & Qualifications
• Proficient in English
• Good time-management skills
• Must have good interpersonal and communication skills.
• Attention to detail and the ability to effectively multi-task in a deadline-driven atmosphere.
• Ability to clearly and effectively articulate thoughts and points

We are looking for an Assistant Manager – Collection with strong experience in Credit Card Collection/Recovery processes. The ideal candidate must have excellent team-handling abilities, strong understanding of collection KPIs, and hands-on experience managing performance and operational metrics.

Key Responsibilities

• Lead and manage the credit card collection team through tele-calling.
• Monitor and drive KPIs such as AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/CSAT, and DSAT.
• Work towards improving bottom-quartile performance.
• Manage attrition effectively and assist in career mapping for agents.
• Ensure smooth daily operations with proper rostering and shift planning.
• Maintain team motivation and ensure strong communication flow.
• Collaborate with stakeholders for performance improvement.
• Work in rotational shifts and rotational week-offs.

• Minimum Qualification: Graduate in any stream.
• Minimum 2 years of experience as Assistant Manager in Credit Card Collection/Recovery.
• Excellent communication and team management skills.
• Hands-on experience in performance metrics and reporting.
• Knowledge of "bouquet" (collection strategy/queue allocation).
• Multilingual candidates preferred (excluding Tamil as mandatory).
• Immediate joiners preferred.

Compensation

• CTC: ₹4 – 5 LPA + Performance Incentives

‍Work Details

• Shift: Day shift
• Week Off: Sunday fixed off 

‍

We are looking for a Team Leader to manage daily operations, drive team performance, and ensure delivery of high-quality customer support. The ideal candidate will handle attrition, shrinkage, and key service metrics while guiding and motivating the team to meet client expectations.‍

Key Responsibilities

• Lead and manage a team to achieve process KPIs and service quality.
• Monitor and control attrition, absenteeism, shrinkage, and SLA/CSAT targets.
• Take ownership of quality performance and operational delivery.
• Enhance customer experience through effective team management and feedback.
• Ensure adherence to client expectations and process metrics.
• Support and develop team members to improve capability and performance.
• Work in a 24/7 environment as per business requirements.

• Minimum Qualification: Graduate in any stream.
• Minimum 1+ year of experience as a Team Leader in a domestic BPO.
• Strong understanding of attrition, shrinkage, SLA, and CSAT management.
• Excellent communication and people-handling skills.
• Ability to take ownership and drive team productivity and quality..

‍Work Details

• Shift: Rotational 
  ‍

Week Off: Sunday fixed off / rotational (depending on process)

‍

We are looking for a skilled Process Trainer with excellent communication skills to handle complex inbound processes, lead New Hire (NH) batches, and improve training effectiveness through better methodologies.

Key Responsibilities

• Train and guide teams on complex inbound processes.
• Demonstrate excellent verbal and written communication skills.
• Handle difficult and challenging situations with confidence and clarity.
• Manage and deliver training for New Hire (NH) batches.
• Introduce methodologies to reduce learning curves and enhance training outcomes.
• Airline industry experience is an added advantage.

Requirements

• Minimum Qualification: Graduate in any stream. 
• Experience: 2–4 years of experience in training (preferably handling NH batches).

• Assist in the formulation of strategies to build a lasting digital connection with consumers
• Plan and monitor the ongoing company presence on social media (Facebook, Instagram, LinkedIn etc.)
• Be actively involved in SEO efforts.
• Prepare online newsletters and promotional emails and organize their distribution through various channels
• Write content for marketing and website
• Collaborate with designers to improve user experience
• Measure the performance of digital marketing efforts using a variety of Web analytics tools (Google Analytics)
• Acquire insight into online marketing trends and keep strategies up-to-date

• Skills and experience in creative content writing (Important) •
• Fair understanding of digital marketing concepts and best practices •
• Working knowledge of Internet and SAAS tools like Google Sheets, Google Slides, etc •
• Experience in Google AdWords.
• Exposure to SEO concepts, web analytics tools
• Analytical mindset and critical thinking Professional Skills & Qualifications
• Proficient in English
• Good time-management skills
• Must have good interpersonal and communication skills.
• Attention to detail and the ability to effectively multi-task in a deadline-driven atmosphere.
• Ability to clearly and effectively articulate thoughts and points

• Assist in the formulation of strategies to build a lasting digital connection with consumers
• Plan and monitor the ongoing company presence on social media (Facebook, Instagram, LinkedIn etc.)
• Be actively involved in SEO efforts.
• Prepare online newsletters and promotional emails and organize their distribution through various channels
• Write content for marketing and website
• Collaborate with designers to improve user experience
• Measure the performance of digital marketing efforts using a variety of Web analytics tools (Google Analytics)
• Acquire insight into online marketing trends and keep strategies up-to-date

• Skills and experience in creative content writing (Important) •
• Fair understanding of digital marketing concepts and best practices •
• Working knowledge of Internet and SAAS tools like Google Sheets, Google Slides, etc •
• Experience in Google AdWords.
• Exposure to SEO concepts, web analytics tools
• Analytical mindset and critical thinking Professional Skills & Qualifications
• Proficient in English
• Good time-management skills
• Must have good interpersonal and communication skills.
• Attention to detail and the ability to effectively multi-task in a deadline-driven atmosphere.
• Ability to clearly and effectively articulate thoughts and points

We are looking for an experienced Quality Analyst with strong analytical and coaching skills to ensure high-quality customer interactions and continuous process improvement.

‍Key Responsibilities:

• Conduct call audits and ensure quality standards are met.
• Identify coaching/training needs and share insights with the Manager.
• Drive effective feedback and coaching sessions with team members.
• Organize and participate in calibration sessions with partner sites.
• Identify improvement opportunities and recommend actionable solutions.
• Prepare reports using Excel (charts, graphs, pivot tables, VLOOKUP, etc.).
• Work comfortably in rotational shifts.

• Minimum Qualification: Graduate in any stream.
• Minimum 6 months of experience as a Quality Analyst in an Inbound BPO.
• Strong knowledge of feedback mechanisms and coaching methods.
• Good understanding of quality parameters and evaluation processes.
• Proficiency in Microsoft Excel (reports, pivots, graphs, VLOOKUP).

‍Work Details

• Shift: Rotational shift

Week Off: Sunday fixed off / rotational (depending on process)

‍

We are looking for a detail-oriented and analytical Quality Analyst with experience in collections and process evaluation. The ideal candidate will be responsible for monitoring quality standards, conducting in-depth data analysis, generating reports, and driving continuous process improvement.‍

Key Responsibilities

• Perform quality checks on collection calls and processes to ensure adherence to standards.
• Conduct data analysis to identify trends, gaps, and improvement opportunities.
• Prepare and maintain MIS reports, dashboards, and documentation.
• Share structured feedback through presentations to enhance process performance.
• Ensure process SLAs are consistently met.
• Utilize QA tools (e.g., Pareto analysis, Run charts) for root cause analysis.
• Achieve and maintain Gage R&R specifications.
• Collaborate with operations to drive quality improvements.
• Identify potential issues early through fact-finding analysis and recommend solutions.
• Manage team MIS to track performance, skills, and productivity.

• Minimum Qualification: HSC (12th Pass).
• Experience: 6 months to 1 year as a Quality Analyst in BPO/KPO.
• Minimum 3 months of collections experience required.
• Excellent verbal communication skills
• DRA certification preferred.
• Ability to work in rotational shifts (Sunday fixed off or as per process).
• Strong analytical and problem-solving ability.
• Proficiency in MS Excel and familiarity with QA tools.
• Strong client orientation and dispute-handling skills.
• Fast learner with good understanding of web applications, internet, and search engines.
• Ability to work in a team and communicate goals effectively.

Work Details

• Shift: Day shift
• Week Off: Sunday fixed off / rotational (depending on process)
• Industry: Insurance / Customer Support

We are looking for an experienced Process Trainer to conduct NHT batches, deliver refresher trainings, and improve performance through effective coaching and training interventions. The ideal candidate should have strong presentation skills, client-handling abilities, and experience in mapping.

Key Responsibilities

• Conduct New Hire Training (NHT) batches and refresher sessions.
• Maintain circle-wise reports and evaluate training effectiveness from 0–30 days.
• Handle daily tracking, course evaluations, and trainee assessments.
• Research product/process information through meetings, calibrations, and call monitoring.
• Collaborate with the design team to align with training methodology and standards.
• Maintain updated course materials and training evaluations for management review.
• Perform Training Need Analysis (TNA) and work with Quality teams for implementation.
• Demonstrate strong presentation skills and ensure training delivery quality.
• Maintain training reports using MS Office.
• Interact with clients and represent the training function at a process level.

• ‍Minimum Qualification: Graduate in any stream.
• Minimum 1 year of experience as a Process Trainer (Mapping experience mandatory).
• Excellent communication and presentation skills.
• Strong stakeholder and client management abilities.
• Flexible to work in shifts.

Compensation

• CTC: Up to ₹4,20,000 per annum + Statutory Bonus + Incentives.

‍Work Details

• Shift: Day shift/Rotational Shift (Depend On Process)‍
• Week Off: Sunday fixed off

We are seeking an experienced Process Trainer with strong communication and facilitation skills to train and develop teams in a fast-paced BPO environment.

‍Key Responsibilities:

• Conduct Voice Process training for batches of 20–30 trainees.
• Manage end-to-end training including NHT, PKT, and refresher sessions.
• Execute training metrics such as TNA, TNI, and TTT.
• Prepare and deliver effective training modules using PPT and Excel.
• Maintain training performance reports and ensure continuous improvement.

• Minimum Qualification: Graduate in any stream.
• Minimum 1+ year of experience as a Process Trainer in a BPO (Voice Process).
• Excellent verbal communication skills.
• Proficiency in PPT, Excel, and training documentation.
• Familiarity with TNA, TNI, TTT, NHT, PKT, and Refresher training formats.

‍Work Details

• Shift: Day shift
• Week Off: Sunday fixed off 

‍

We are looking for a skilled Process Trainer with excellent communication skills to handle complex inbound processes, lead New Hire (NH) batches, and improve training effectiveness through better methodologies.

Key Responsibilities

• Train and guide teams on complex inbound processes.
• Demonstrate excellent verbal and written communication skills.
• Handle difficult and challenging situations with confidence and clarity.
• Manage and deliver training for New Hire (NH) batches.
• Introduce methodologies to reduce learning curves and enhance training outcomes.
• Airline industry experience is an added advantage.

Requirements

• Minimum Qualification: Graduate in any stream. 
• Experience: 2–4 years of experience in training (preferably handling NH batches).

We are looking for a Sales Trainer with experience in insurance and outbound processes to train New Hire (NH) batches and manage multiple lines of business (LoBs).

Key Responsibilities

• Train teams on insurance sales and outbound calling processes.
• Manage and deliver training for NH batches.
• Handle multiple LoBs effectively and maintain training quality.
• Ensure strong communication and clarity during training sessions.
• Support continuous improvement in sales performance through effective training methods.

• Minimum Qualification: Graduate in any stream.
• Excellent written and spoken English.
• Experience in insurance portfolios with outbound sales exposure.
• Ability to handle multiple LoBs and diverse training groups.

‍Work Details

• Shift: Day shift
• Week Off: Sunday fixed off / rotational (depending on process)

We are looking for a skilled Process Trainer with excellent communication skills to handle complex inbound processes, lead New Hire (NH) batches, and improve training effectiveness through better methodologies.

Key Responsibilities

• Train and guide teams on complex inbound processes.
• Demonstrate excellent verbal and written communication skills.
• Handle difficult and challenging situations with confidence and clarity.
• Manage and deliver training for New Hire (NH) batches.
• Introduce methodologies to reduce learning curves and enhance training outcomes.
• Airline industry experience is an added advantage.

• Minimum Qualification: Graduate in any stream. 
• Experience: 2–4 years of experience in training (preferably handling NH batches).

We are looking for an experienced Operations Manager to lead teams, manage client interactions, ensure KPI achievement, and drive overall process excellence in a 24×7 operational environment.

Key Responsibilities

• Manage daily operations and ensure performance meets defined KPIs.
• Act as the primary client touchpoint and represent the department in reviews.
• Knowledge of rostering/Manpower planning
• Identify process gaps, create action plans, and ensure timely resolution.
• Maintain SL, AL, and Abandonment metrics within defined targets.
• Share all required reports with clients on time.
• Conduct daily/weekly/monthly reviews with Team Leaders and agents.
• Motivate teams and maintain attrition within limits.
• Handle groups effectively and take quick, data-backed decisions.
• Work closely with cross-functional teams to support operational improvements.

• Minimum Qualification: Graduate in any stream.
• Strong communication skills in English and Hindi. 
• Proficiency in Excel and PowerPoint.
• Experience in client handling and escalation management. 
• Ability to work in rotational shifts (Sunday fixed off or as per process).
• Strong ability to understand complex operations and make quick decisions

‍Work Details

• Shift: Day shift
• Week Off: Sunday fixed off / rotational (depending on process)

We are looking for a Senior Team Leader to manage daily team operations, drive performance, reduce shrinkage and attrition, and ensure KPI delivery in a 24×7 environment.‍

Key Responsibilities

• Conduct daily pre-shift meetings and set expectations.
• Maintain shrinkage and attrition within targets.
• Share daily APR with the team and review agent performance (daily/weekly/MTD).
• Track performance hourly/real-time and provide effective coaching.
• Apply HR policies if agents do not improve after repeated feedback.
• Support advisors with process-related issues and provide timely resolutions.
• Share required reports on time and address groups confidently.
• Identify agents’ improvement areas, create action plans, and ensure adherence.
• Conduct daily call listening and take KRA calls/self-login when required.
• Achieve KPI targets: Shift Adherence%, Attrition%, CSAT, Bucketization%.

• Minimum Qualification: Graduate in any stream.
• 2 to 4 years of relevant experience
• Strong communication skills in English and Hindi.
• Good knowledge of Excel and daily operational reporting.
• Ability to lead, coach, and motivate teams effectively.

Work Details

• Shift: 24×7 process with rotational shifts.
• Week Off: Rotational week-offs.
• Holidays: Public and national holidays will be working days as per process.

We are looking for an experienced Operations Manager to lead teams, manage client interactions, ensure KPI achievement, and drive overall process excellence in a 24×7 operational environment.

Key Responsibilities

• Manage daily operations and ensure performance meets defined KPIs.
• Act as the primary client touchpoint and represent the department in reviews.
• Knowledge of rostering/Manpower planning
• Identify process gaps, create action plans, and ensure timely resolution.
• Maintain SL, AL, and Abandonment metrics within defined targets.
• Share all required reports with clients on time.
• Conduct daily/weekly/monthly reviews with Team Leaders and agents.
• Motivate teams and maintain attrition within limits.
• Handle groups effectively and take quick, data-backed decisions.
• Work closely with cross-functional teams to support operational improvements.

• Minimum Qualification: Graduate in any stream.
• Strong communication skills in English and Hindi. 
• Proficiency in Excel and PowerPoint.
• Experience in client handling and escalation management. 
• Ability to work in rotational shifts (Sunday fixed off or as per process).
• Strong ability to understand complex operations and make quick decisions

‍Work Details

• Shift: Day shift
• Week Off: Sunday fixed off / rotational (depending on process)

Job Summary

We are looking for a Sales Trainer with experience in insurance and outbound processes to train New Hire (NH) batches and manage multiple lines of business (LoBs).

Key Responsibilities

• Train teams on insurance sales and outbound calling processes.
• Manage and deliver training for NH batches.
• Handle multiple LoBs effectively and maintain training quality.
• Ensure strong communication and clarity during training sessions.
• Support continuous improvement in sales performance through effective training methods.

‍

Requirements

• Minimum Qualification: Graduate in any stream.
• Excellent written and spoken English.
• Experience in insurance portfolios with outbound sales exposure.
• Ability to handle multiple LoBs and diverse training groups.

‍Work Details

• Shift: Day shift
• Week Off: Sunday fixed off / rotational (depending on process)

We are looking for Dialer Operations Executives with experience in Genesys dialer management. The role involves daily dialer monitoring, campaign setup, performance optimization, and real-time coordination with operations and technical teams.

Key Responsibilities

• Manage daily Genesys dialer operations including monitoring and performance adjustments.
• Perform daily data uploads, downloads, imports, and campaign configurations.
• Create and update dialing campaigns, filters, strategies, and reports.
• Monitor real-time agent availability, queues, skills, and outbound dialer results.
• Support predictive and blended dialing setups (priorities, dial orders, dispositions, time zones).
• Work closely with Operations/WFM to align dialer strategy with business goals.
• Identify dialer issues and escalate to concerned teams or vendors.
• Perform deep analysis on dialer results and recommend improvement strategies.
• Maintain and report on key dialer KPIs.
• Assist IT with diagnostics for call servicing technologies.
• Provide detailed reporting on campaign, service, and agent performance.

• Minimum Qualification: Graduate in any stream.
• 1 to 4 years of experience in Dialer Operations (Genesis Dialer preferred).
• Basic knowledge of MS Excel, SQL, and MySQL.
• Strong analytical and problem-solving skills.
• Ownership mindset, team player, and strong time-management skills.

Work Details

• Shift: 24×7 process with rotational shifts and extended hours as needed.
• Collaboration with Operations, WFM, IT, and vendors for end-to-end dialer processes

We are looking for a Senior Team Leader to manage daily team operations, drive performance, reduce shrinkage and attrition, and ensure KPI delivery in a 24×7 environment.‍

Key Responsibilities

• Conduct daily pre-shift meetings and set expectations.
• Maintain shrinkage and attrition within targets.
• Share daily APR with the team and review agent performance (daily/weekly/MTD).
• Track performance hourly/real-time and provide effective coaching.
• Apply HR policies if agents do not improve after repeated feedback.
• Support advisors with process-related issues and provide timely resolutions.
• Share required reports on time and address groups confidently.
• Identify agents’ improvement areas, create action plans, and ensure adherence.
• Conduct daily call listening and take KRA calls/self-login when required.
• Achieve KPI targets: Shift Adherence%, Attrition%, CSAT, Bucketization%.

• Minimum Qualification: Graduate in any stream.
• 2 to 4 years of relevant experience
• Strong communication skills in English and Hindi.
• Good knowledge of Excel and daily operational reporting.
• Ability to lead, coach, and motivate teams effectively.

Work Details

• Shift: 24×7 process with rotational shifts.
• Week Off: Rotational week-offs.
• Holidays: Public and national holidays will be working days as per process.

We are looking for a detail-oriented Quality Analyst with experience in inbound or customer service processes. The ideal candidate will analyze data, audit interactions, identify improvement areas, and help enhance overall process quality and performance.

Key Responsibilities

• Conduct detailed data analysis and scrutinize client-provided information.
• Meet quality standards and recommend process improvements based on findings.
• Utilize QA tools (Pareto, Run Charts, etc.) for analysis and reporting.
• Achieve process SLAs and generate MIS reports.
• Deliver feedback through presentations to drive continuous improvement.
• Maintain MIS reports and highlight areas of improvement.
• Ensure achievement of minimum Gage R&R specs.
• Support process enhancement and maintain high QA scores.
• Monitor team MIS to track performance and skill development.
• Handle disputes effectively and maintain a strong client orientation.

• Minimum 3 months of relevant inbound/customer service experience.
• Excellent oral and written communication skills.
• Strong analytical skills and attention to detail.
• Good understanding of web applications, internet, and search engines.
• Proficiency in MS Excel and QA tools (added advantage).
• Fast learner with strong problem-solving skills.

Work Details

• Shift: Day shift/ Rotational (depending on process)
• Week Off: Sunday fixed off 

‍

We are looking for Dialer Technical experts who have hands-on experience with Genesys systems, dialer setup, IVR changes, and telephony settings. The job includes real-time issue fixing, system setup, data work, and making sure the dialer runs smoothly every day.

Key Responsibilities

• Handle all main Genesys services (Message, Config, URS, OCS, etc.).
• Create and map DNs, agents, and campaigns as needed.
• Build and update IVRs based on process needs.
• Manage PRI/SIP/GSM routing and changes.
• Do first-level checks and fix issues; escalate when needed.
• Watch CCPulse, update templates, and manage real-time data clean-up.
• Install and set up Genesys apps and PRI/SIP/GSM gateways.
• Keep config backups and IVR call recording backups safe.
• Work on SQL databases as required by the business.
• Make sure all dialer issues are handled or escalated properly.
• Manage predictive/blended dialing setups (filters, dial order, dispositions, schedules, time zones).
• Support Operations and WFM teams with dialer planning and performance needs.

• Minimum Qualification: Bachelor’s degree: BSc / BE / BTech (CS, Engineering, or similar).
• 2 to 8+ years of experience in Dialer Operations (Genesis Dialer preferred).
• Strong skills in analysis, troubleshooting, and problem solving.
• Good knowledge of SQL / MySQL is an advantage.
• Good understanding of PRI/SIP/GSM telephony.
• Ability to work in a fast-paced setup with many technical tasks.

Work Details

• Shift: 24×7 process with rotational shifts and extended hours as needed.
• Involves collaboration with Operations, WFM, IT, and vendor teams.

We are looking for a Sales Trainer with experience in insurance and outbound processes to train New Hire (NH) batches and manage multiple lines of business (LoBs).

Key Responsibilities

• Train teams on insurance sales and outbound calling processes.
• Manage and deliver training for NH batches.
• Handle multiple LoBs effectively and maintain training quality.
• Ensure strong communication and clarity during training sessions.
• Support continuous improvement in sales performance through effective training methods.

• Minimum Qualification: Graduate in any stream.
• Excellent written and spoken English.
• Experience in insurance portfolios with outbound sales exposure.
• Ability to handle multiple LoBs and diverse training groups.

‍Work Details

• Shift: Day shift‍
• Week Off: Sunday fixed off / rotational (depending on process)

We are looking for an experienced Dialer Operations professional to manage dialer performance, lead the dialer team, optimize strategy, and ensure seamless coordination between clients, operations, and technical teams.

Key Responsibilities

• Manage overall dialer work, performance, and team schedules.
• Watch dialer plans and improve them to meet client/process goals.
• Handle daily client talks about plan changes and production updates.
• Work with tech teams to fix dialer issues and reduce downtime.
• Share daily data, insights, and feedback with clients to improve results.
• Manage shift start/end work and ensure correct daily MIS reports.
• Check daily/weekly performance reports and update all trackers.
• Work with Operations/WFM to match dialer plans with business needs.
• Do root cause checks on results and suggest improvement ideas.
• Support IT with diagnostics for call servicing technologies.
• Prepare presentations (Review Desk) and performance reports.
• Give detailed reports on campaigns, service levels, and agent productivity.

• Minimum Qualification: Graduate in any stream.
• 3 to 8 years of experience in Dialer Operations (Genesis Dialer preferred).
• Strong analytical, organizational, and problem-solving skills.
• Good communication and interpersonal skills.
• Proficiency in MS Excel, reporting, and PPT.
• Basic knowledge of SQL / MySQL is an advantage.
• Ability to manage multiple stakeholders and work under pressure.‍
• Ownership mindset, team player, and strong time-management skills.

Work Details

• Shift: 24×7 process with rotational shifts and extended hours as needed.
• Week Off: Rotational week-offs.

‍

We are looking for an experienced HR Recruiter specializing in volume/bulk hiring for BPO voice processes. The ideal candidate should be target-driven, confident, and skilled in end-to-end recruitment.

Key Responsibilities

• Understand manpower requirements and plan sourcing accordingly.
• Source relevant profiles via portals, referrals, campus hiring, and conversions.
• Screen profiles and conduct face-to-face interviews.
• Line up candidates as per hiring parameters.
• Coordinate interviews and manage stakeholder communication.
• Achieve monthly hiring targets.
• Handle mass hiring, coordination, and initial screening.
• Negotiate effectively with candidates.

• Minimum Qualification: Graduate in any stream.
• 2+ years of experience in bulk hiring for BPO voice process.
• Excellent communication skills.
• Confident, aggressive, and enthusiastic personality.
• Strong negotiation skills.
• Target-oriented mindset.

‍Work Details

• Shift: Day shift
• Week Off: Sunday fixed off 

We are looking for an experienced MIS Executive with strong analytical capabilities and expertise in advanced Excel tools. The candidate will manage business data at a Pan-India level, generate performance reports, and support process improvements through accurate and timely MIS insights.

Key Responsibilities

• Perform detailed data analysis and scrutinize business data.
• Maintain and update MIS reports, highlighting areas for improvement.
• Ensure accuracy, process adherence, and timely reporting.
• Work with advanced Excel (Macros, Pivot Tables, Pivot Charts, Slicers, etc.).
• Manage MIS for teams, helping track productivity and performance.
• Handle data management at a Pan-India level.
• Present insights using Excel and PowerPoint.
• Ensure continuous process improvement through data-driven insights.
• Communicate findings clearly with stakeholders.

• Minimum Qualification: Graduate in any stream.
• Minimum 5 years of MIS experience.
• Strong expertise in Advanced Excel, Macros, PowerPoint, and analytics.
• Excellent oral and written communication skills.
• Fast learner with strong problem-solving abilities.
• Good knowledge of web applications, internet, and search engines.

Work Details

• Shift: Day shift/ Rotational (depending on process)
• Week Off: Sunday fixed off 

We are looking for Dialer Operations Executives with experience in Genesys dialer management. The role involves daily dialer monitoring, campaign setup, performance optimization, and real-time coordination with operations and technical teams.

Key Responsibilities

• Manage daily Genesys dialer operations including monitoring and performance adjustments.
• Perform daily data uploads, downloads, imports, and campaign configurations.
• Create and update dialing campaigns, filters, strategies, and reports.
• Monitor real-time agent availability, queues, skills, and outbound dialer results.
• Support predictive and blended dialing setups (priorities, dial orders, dispositions, time zones).
• Work closely with Operations/WFM to align dialer strategy with business goals.
• Identify dialer issues and escalate to concerned teams or vendors.
• Perform deep analysis on dialer results and recommend improvement strategies.
• Maintain and report on key dialer KPIs.
• Assist IT with diagnostics for call servicing technologies.
• Provide detailed reporting on campaign, service, and agent performance.

• Minimum Qualification: Graduate in any stream.
• 1 to 4 years of experience in Dialer Operations (Genesis Dialer preferred).
• Basic knowledge of MS Excel, SQL, and MySQL.
• Strong analytical and problem-solving skills.
• Ownership mindset, team player, and strong time-management skills.

Work Details

• Shift: 24×7 process with rotational shifts and extended hours as needed.
• Collaboration with Operations, WFM, IT, and vendors for end-to-end dialer processes

We are looking for a proactive Recruitment & ER Executive who can manage employee relations, handle grievances, support HR activities, and ensure smooth HR operations within a BPO environment.

Key Responsibilities

• Build rapport with employees through regular interaction.
• Handle employee grievances and provide resolutions.
• Maintain calendars and plan fun, weekly, monthly activities, R&R, birthdays, and anniversaries.
• Manage warning letters, PIP, and exit processes.
• Support attrition management and employee engagement initiatives.

• Minimum 1.5 years of experience in HR Generalist/ER role in a BPO.
• Strong communication and interpersonal skills.
• Good Excel and MIS skills.
• Presentable, confident, and pleasant personality.

‍Work Details

• Shift: Day shift
• Week Off: Sunday fixed off 

We are looking for a Senior Team Leader to manage daily team operations, drive performance, reduce shrinkage and attrition, and ensure KPI delivery in a 24×7 environment.‍

Key Responsibilities

• Conduct daily pre-shift meetings and set expectations.
• Maintain shrinkage and attrition within targets.
• Share daily APR with the team and review agent performance (daily/weekly/MTD).
• Track performance hourly/real-time and provide effective coaching.
• Apply HR policies if agents do not improve after repeated feedback.
• Support advisors with process-related issues and provide timely resolutions.
• Share required reports on time and address groups confidently.
• Identify agents’ improvement areas, create action plans, and ensure adherence.
• Conduct daily call listening and take KRA calls/self-login when required.
• Achieve KPI targets: Shift Adherence%, Attrition%, CSAT, Bucketization%.

• Minimum Qualification: Graduate in any stream.
• 2 to 4 years of relevant experience
• Strong communication skills in English and Hindi.
• Good knowledge of Excel and daily operational reporting.
• Ability to lead, coach, and motivate teams effectively.

Work Details

• Shift: 24×7 process with rotational shifts.
• Week Off: Rotational week-offs.‍
• Holidays: Public and national holidays will be working days as per process.

We are looking for Dialer Technical experts who have hands-on experience with Genesys systems, dialer setup, IVR changes, and telephony settings. The job includes real-time issue fixing, system setup, data work, and making sure the dialer runs smoothly every day.

Key Responsibilities

• Handle all main Genesys services (Message, Config, URS, OCS, etc.).
• Create and map DNs, agents, and campaigns as needed.
• Build and update IVRs based on process needs.
• Manage PRI/SIP/GSM routing and changes.
• Do first-level checks and fix issues; escalate when needed.
• Watch CCPulse, update templates, and manage real-time data clean-up.
• Install and set up Genesys apps and PRI/SIP/GSM gateways.
• Keep config backups and IVR call recording backups safe.
• Work on SQL databases as required by the business.
• Make sure all dialer issues are handled or escalated properly.
• Manage predictive/blended dialing setups (filters, dial order, dispositions, schedules, time zones).
• Support Operations and WFM teams with dialer planning and performance needs.

• Minimum Qualification: Bachelor’s degree: BSc / BE / BTech (CS, Engineering, or similar).
• 2 to 8+ years of experience in Dialer Operations (Genesis Dialer preferred).
• Strong skills in analysis, troubleshooting, and problem solving.
• Good knowledge of SQL / MySQL is an advantage.
• Good understanding of PRI/SIP/GSM telephony.
• Ability to work in a fast-paced setup with many technical tasks.

Work Details

• Shift: 24×7 process with rotational shifts and extended hours as needed.
• Involves collaboration with Operations, WFM, IT, and vendor teams.

We are looking for an experienced Shift Lead/Team Leader to manage technical voice support operations. The ideal candidate will handle team performance, shift rosters, incident management, and ensure smooth technical support delivery.

Key Responsibilities

• Manage team performance and daily shift operations.
• Prepare and manage shift rosters and task assignments.
• Handle inbound technical support processes.
• Communicate effectively in Hindi and English with customers and team members.
• Use CRM tools for handling tickets and customer interactions.
• Work with dialer solutions and dialer strategy.
• Manage incident handling and oversee ticket counts.

• Qualification: Graduate or equivalent qualification.
• Minimum 3 years of experience in IT/Technical call center support.
• Strong communication skills (Hindi & English).
• Prior experience managing full shift operations and rosters.
• Knowledge of CRM and dialer solutions.

Work Details

• Shift: Day shift
• Week Off: Sunday fixed off / rotational (depending on process)

We are looking for a detail-oriented Quality Analyst with experience in inbound or customer service processes. The ideal candidate will analyze data, audit interactions, identify improvement areas, and help enhance overall process quality and performance.

Key Responsibilities

• Conduct detailed data analysis and scrutinize client-provided information.
• Meet quality standards and recommend process improvements based on findings.
• Utilize QA tools (Pareto, Run Charts, etc.) for analysis and reporting.
• Achieve process SLAs and generate MIS reports.
• Deliver feedback through presentations to drive continuous improvement.
• Maintain MIS reports and highlight areas of improvement.
• Ensure achievement of minimum Gage R&R specs.
• Support process enhancement and maintain high QA scores.
• Monitor team MIS to track performance and skill development.
• Handle disputes effectively and maintain a strong client orientation.

• Minimum 3 months of relevant inbound/customer service experience.
• Excellent oral and written communication skills.
• Strong analytical skills and attention to detail.
• Good understanding of web applications, internet, and search engines.
• Proficiency in MS Excel and QA tools (added advantage).
• Fast learner with strong problem-solving skills.

‍Work Details

• Shift: Day shift/ Rotational (depending on process)
• Week Off: Sunday fixed off 

We are looking for a Sr. Manager – Operations who can lead large teams, improve performance, control attrition, manage quality, and ensure smooth daily operations while maintaining strong client relationships.

Key Responsibilities

• Control attrition by solving employee issues, helping new joiners, and using EWS/retention tools.
• Ensure quality by doing daily audits and giving clear feedback based on agent performance and experience.
• Handle client escalations, close them properly, and keep accurate records.
• Manage staffing, reduce shrinkage, and make sure teams follow rosters and shift timings.
• Drive performance using goal sheets, clear targets, and regular performance reviews.
• Conduct daily team briefings and updates to keep everyone aligned with process goals and product knowledge.
• Identify low performers and create action plans to help them improve.
• Work closely with TLs and AMs to maintain stable and productive operations.

Requirements

• Minimum Qualification: Graduate in any stream. (12+3 years/Diploma accepted).
• 6+ years of experience in Customer Service / Sales / BPO / KPO.
• Strong analytical, organizational, and problem-solving skills.
• Ability to handle escalations, boost performance, and control attrition.
• Experience in quality checks, feedback, and operational control.

Work Details

• Full-time operations leadership role.
• Requires regular coordination with internal teams, QA, and clients.
• Involves monitoring daily operations and guiding TL/AM teams.

We are looking for an experienced Asterisk Developer to design, develop, and maintain Asterisk-based telephony systems. The role involves IVR and call center application development, SIP server management, database integration, and troubleshooting Asterisk applications.

Key Responsibilities

• Develop and maintain Asterisk systems, IVR, queues, and voicemail applications.
• Work with multiple SIP servers and integrate Asterisk with PSTN.
• Use interfaces like EAGI, Fast AGI, and AGI for development.
• Integrate Asterisk with databases (MySQL, MSSQL) and write queries/stored procedures.
• Script using Shell, Perl, or Python.
• Install, configure, and troubleshoot Hosted VoIP and PBX systems.
• Manage multi-Asterisk server architecture and dial-plan configurations.
• Monitor and resolve issues related to SIP, RTP, and IAX protocols.
• Work on Linux (CentOS) LAMP servers, including Apache, MySQL, and PHP.
• Conduct testing, debugging, and R&D for Asterisk solutions.

• Qualification:  UG: B.Tech/B.E. (Computers), BCA and PG: MCA, M.Tech (Computers)
• 2 to 5 years of hands-on experience in Asterisk development.
• Strong expertise in SIP, RTP, PBX concepts, and VoIP architecture.
• Experience with MySQL/MSSQL integration and stored procedures.
• Proficiency in Shell, Perl, or Python scripting.
• Knowledge of PSTN card installation and configuration.
• Experience with Linux (CentOS, Apache, MySQL, PHP).

Work Details

• Full-time role.
• Involves Asterisk system development, troubleshooting, and integration projects.

‍

We are looking for Dialer Operations Executives with experience in Genesys dialer management. The role involves daily dialer monitoring, campaign setup, performance optimization, and real-time coordination with operations and technical teams.

Key Responsibilities

• Manage daily Genesys dialer operations including monitoring and performance adjustments.
• Perform daily data uploads, downloads, imports, and campaign configurations.
• Create and update dialing campaigns, filters, strategies, and reports.
• Monitor real-time agent availability, queues, skills, and outbound dialer results.
• Support predictive and blended dialing setups (priorities, dial orders, dispositions, time zones).
• Work closely with Operations/WFM to align dialer strategy with business goals.
• Identify dialer issues and escalate to concerned teams or vendors.
• Perform deep analysis on dialer results and recommend improvement strategies.
• Maintain and report on key dialer KPIs.
• Assist IT with diagnostics for call servicing technologies.
• Provide detailed reporting on campaign, service, and agent performance.

• Minimum Qualification: Graduate in any stream.
• 1 to 4 years of experience in Dialer Operations (Genesis Dialer preferred).
• Basic knowledge of MS Excel, SQL, and MySQL.
• Strong analytical and problem-solving skills.
• Ownership mindset, team player, and strong time-management skills.

Work Details

• Shift: 24×7 process with rotational shifts and extended hours as needed.
• Collaboration with Operations, WFM, IT, and vendors for end-to-end dialer processes

The Quality Executive checks agent calls, gives useful feedback, and helps improve performance across the team. The role includes reviewing call quality, joining client discussions, and making sure the process runs smoothly and maintains high standards.

Key Responsibilities

• Listen to agent calls and give clear, structured feedback.
• Review portfolio performance using call checks and reports.
• Find areas that need improvement and help drive better performance.
• Join and lead client calls related to quality discussions.
• Work continuously to improve performance and keep quality levels high.

• Minimum Qualification: Graduate preferred; HSC/Diploma candidates may also apply.
• Experience in call monitoring and quality evaluation.
• Good communication skills—spoken, written, and interpersonal.
• Knowledge of feedback methods, calibrations, and performance assessment.
• Ability to train or share knowledge effectively with teams.
• Self-driven, flexible, and able to stretch when needed.
• Good skills in MS Word, Excel, and PowerPoint.

Work Details

• Full-time role.
• Requires regular interaction with operations teams and clients.
• Focus on continuous improvement, quality governance, and performance enhancement.

We are looking for an experienced SQL Developer to design, optimize, and maintain high-quality database solutions. The role involves developing stored procedures, improving query performance, supporting data migration, and delivering accurate data reports to support business decisions.

Key Responsibilities

• Develop and maintain high-quality database solutions.
• Create, optimize, and implement stored procedures, functions, and scripts.
• Analyze and improve existing SQL queries for performance optimization.
• Understand and interpret ongoing business reporting requirements.
• Research data and build meaningful report deliverables.
• Develop scripts and procedures for smooth data migration.
• Provide scheduled management reports in a timely manner.
• Suggest and implement new queries and enhancements.

• Minimum Qualification: Degree in BSc / BE / BTech Engineering, or related field.
• 3+ years of experience as a SQL Developer or similar role.
• Excellent understanding of MySQL and MS SQL databases.
• Strong analytical, critical thinking, and problem-solving skills.
• Good communication, teamwork, and time-management abilities.
• Strong sense of ownership and commitment to high performance.

‍Work Details

• Full Time
• Shift: Day shift

We are seeking a Team Leader – Inbound Customer Support to manage and guide a team of Customer Support Executives. The role involves driving performance, ensuring customer satisfaction, handling escalations, and supporting daily operations while maintaining strong team engagement.

Key Responsibilities

• Lead, motivate, coach, and develop CREs to meet KPIs and process SLAs.
• Work with internal teams to resolve customer issues and support CRE requirements.
• Ensure adherence to security, compliance, and data protection policies.
• Identify process gaps and implement improvement ideas to enhance efficiency.
• Maintain strong rapport within the team and create a positive work environment.
• Support new joiners through effective onboarding and handholding to improve retention.
• Monitor calls, provide structured feedback, and drive quality performance.
• Manage and resolve customer escalations promptly.
• Ensure roster adherence, reduce shrinkage, and track login hours.
• Highlight system issues (downtime, connectivity, tools) to supervisors for quick resolution.
• Conduct daily briefings on processes, product updates, and performance requirements.
• Ensure accuracy, quality, and timely delivery of all tasks.
• Identify performance trends and provide solutions for potential issues.
• Make quick and balanced decisions to support day-to-day operations.

‍

• Minimum 1 year experience as a Team Leader or Acting Team Leader.
• Experience in Outbound Collections/Recovery (Banking Collections/BPO Tele-Collections) preferred.
• Strong communication skills (written and spoken).
• Language proficiency in English, Odiya, Telugu, Tamil, Hindi, and Kannada (any mix is a plus).
• Good knowledge of MS Excel, Word, and Outlook.
• Strong team-handling, coaching, and motivational skills.
• Ability to analyze trends, identify issues early, and provide solutions.
• Customer-focused mindset and good decision-making ability

Work Details

• Shift: As per business requirements (Roster-based)
• Requires coordination with operations teams, QA, and internal support functions.
• Involves daily team management, performance tracking, and handling live operations.

We are looking for an experienced Laravel Developer to design, develop, and maintain web applications. The role involves collaborating with cross-functional teams, troubleshooting issues, managing APIs, and ensuring smooth project execution from development to deployment.

Key Responsibilities

• Discuss project goals with clients and internal teams.
• Design and develop web applications using Laravel.
• Troubleshoot and debug implementation issues.
• Collaborate with front-end and back-end developers.
• Test user-facing and backend functionalities.
• Ensure seamless integration of systems and APIs.
• Scale and enhance applications based on client feedback.
• Record, report, and document development progress.
• Maintain and improve existing PHP-based applications.
• Present work updates to clients and management.

• 3 to 5 years of experience as a Laravel/PHP Developer.
• Degree in Programming, Computer Science, or related field.
• Strong experience with PHP, unit testing, and REST APIs.
• Solid understanding of Laravel framework and MVC architecture.
• Good knowledge of SQL for database design and querying.
• Proficiency in HTML, JavaScript, and web development fundamentals.
• Strong problem-solving abilities.
• Portfolio showcasing developed applications (preferred).

‍Work Details

• Full Time
• Shift: Day shift

Job Summary

We are looking for an experienced Team Leader – Collection to manage and guide a team of outbound collection executives. The role includes driving performance, improving recovery rates, resolving escalations, and ensuring smooth daily operations while maintaining strong team engagement.

Key Responsibilities

• Lead, coach, and motivate CREs to meet collection targets and KPIs.
• Monitor calls, provide feedback, and handle customer escalations.
• Ensure roster adherence, login hours, and process compliance.
• Support new joiners for smooth onboarding and retention.
• Coordinate with teams to resolve issues and highlight system problems.
• Identify process gaps, suggest improvements, and track trends.
• Conduct daily briefings and maintain high quality and service standards.
• Make quick, effective decisions to support operations.

• Minimum 1 year experience as Team Leader or Acting Team Leader.
• Experience in Outbound Collections/Recovery (Banking/BPO).
• Strong communication skills; languages: English + South Indian languages.
• Basic knowledge of MS Excel, Word, Outlook.
• Customer-focused with strong coaching and decision-making skills.

Work Details

• Full-time role.
• Daily team management, call monitoring, and escalation handling.

We are looking for a skilled Dot NET Developer to support software design, development, and maintenance activities. The ideal candidate will write clean code, resolve bugs, improve system performance, and collaborate closely with the development team to enhance product functionality.

Key Responsibilities

• Assist the Development Manager in software design and coding tasks.
• Participate in development meetings and contribute ideas.
• Learn and understand the existing codebase.
• Write, maintain, and update code.
• Work on minor bug fixes and performance issues.
• Monitor technical performance of internal systems.
• Respond to development team requests and requirements.
• Gather user insights regarding program functionality.
• Prepare technical documentation and reports.

• Minimum Qualification: Bachelor’s degree in computer science.

• 2 to 4 years of relevant development experience.
• Strong knowledge of:
  
  • .NET Framework 4.0+, .NET Core, ASP.NET, C#, WPF, WCF
  • jQuery, JavaScript
• Experience with MSSQL and MySQL.
• Good programming and debugging skills.
• Understanding of databases and operating systems.
• Proficiency with Microsoft Office and email systems.
• Ability to quickly learn new technologies and tools.

‍Work Details

• Full Time
• Shift: Day shift

We are looking for a Sales Trainer to develop and deliver training programs that improve the skills and performance of our sales team. The role involves designing learning materials, conducting training sessions, evaluating results, and supporting sales personnel to achieve their goals.

Key Responsibilities

• Develop instructional material and training content (videos, case studies, digital modules).
• Conduct skills gap analyses and identify improvement areas.
• Plan, schedule, and deliver sales and communication training.
• Train teams on marketing trends, customer relationship management, and sales techniques.
• Support onboarding of new sales personnel.
• Coordinate performance review sessions and track training outcomes.
• Monitor sales performance metrics and report training impact.
• Ensure training programs meet budget, timelines, and compliance standards.
• Maintain updated training records and coordinate with external trainers when required.

• Proven experience as a Sales Trainer or similar role.
• Background in sales is an added advantage.
• Ability to manage complete training cycles (classroom + digital).
• Experience with e-learning platforms.
• Strong communication, presentation, and organizational skills.
• Bachelor’s degree in Education, HR, or a related field.
• Additional training certifications are preferred.

Work Details

• Full-time role
• Work closely with sales and marketing teams to enhance performance.
• Track training impact and report on outcomes to management.

We are looking for an experienced Manager – Revenue to lead revenue assurance, pricing strategy, and financial reporting functions. The ideal candidate will work closely with sales, operations, and finance teams to maximize revenue opportunities, mitigate risks, and ensure accurate and timely reporting.

Key Responsibilities

• Develop pricing strategies and revenue forecasts.
• Collaborate with sales, operations, and cross-functional teams on planning, expansion, and cost analysis.
• Identify and mitigate revenue risks through effective monitoring processes.
• Oversee revenue accounting, receivables control, timely book closure, and schedule preparation.
• Manage financial closure, reporting, and review processes.
• Conduct periodic audits to identify revenue gaps and ensure corrective actions.
• Create dashboards and controls for revenue assurance.
• Perform reconciliations between management and financial accounting systems and execute necessary adjustments.
• Deliver timely monthly revenue reports (Flash/Actuals) and other management submissions.
• Prepare monthly reports and required submissions to Head Office.
• Support initiatives to maximize revenue and profitability.

• 5 to 7 years of overall experience.
• Qualified CA with 1–3 years of experience in revenue assurance.
• Prior experience in accounting and management reporting preferred.
• Strong analytical skills with high attention to detail.
• Excellent communication skills to work with stakeholders at all levels.
• Strong proficiency in MS Excel (advanced formulas, pivots, charts).
• Ability to learn new systems quickly.

‍Work Details

• Full Time
• Shift: Day shift

We are looking for an experienced Asterisk Developer to design, develop, and maintain Asterisk-based telephony systems. The role involves IVR and call center application development, SIP server management, database integration, and troubleshooting Asterisk applications.

Key Responsibilities

• Develop and maintain Asterisk systems, IVR, queues, and voicemail applications.
• Work with multiple SIP servers and integrate Asterisk with PSTN.
• Use interfaces like EAGI, Fast AGI, and AGI for development.
• Integrate Asterisk with databases (MySQL, MSSQL) and write queries/stored procedures.
• Script using Shell, Perl, or Python.
• Install, configure, and troubleshoot Hosted VoIP and PBX systems.
• Manage multi-Asterisk server architecture and dial-plan configurations.
• Monitor and resolve issues related to SIP, RTP, and IAX protocols.
• Work on Linux (CentOS) LAMP servers, including Apache, MySQL, and PHP.
• Conduct testing, debugging, and R&D for Asterisk solutions.

• Qualification:  UG: B.Tech/B.E. (Computers), BCA and PG: MCA, M.Tech (Computers)
• 2 to 5 years of hands-on experience in Asterisk development.
• Strong expertise in SIP, RTP, PBX concepts, and VoIP architecture.
• Experience with MySQL/MSSQL integration and stored procedures.
• Proficiency in Shell, Perl, or Python scripting.
• Knowledge of PSTN card installation and configuration.
• Experience with Linux (CentOS, Apache, MySQL, PHP).

Work Details

• Full-time role.
• Involves Asterisk system development, troubleshooting, and integration projects.

We are looking for a Senior Content Writer to create engaging digital content, support marketing efforts, and help strengthen the company’s online presence. The role involves writing for websites, social media, newsletters, and collaborating with designers to enhance user experience.

Key Responsibilities

• Develop content strategies to build strong digital connections with consumers.
• Write and edit content for websites, marketing materials, and social media platforms (Facebook, Instagram, LinkedIn, etc.).
• Support SEO efforts and digital marketing campaigns.
• Prepare newsletters, promotional emails, and manage their distribution.
• Collaborate with designers to improve user experience.
• Track and analyze performance of digital marketing efforts using tools like Google Analytics.
• Stay updated on online marketing trends and recommend improvements.

• Proven experience in creative content writing.
• Strong understanding of digital marketing concepts and SEO.
• Knowledge of web analytics tools and experience with Google AdWords.
• Familiarity with SaaS tools (Google Sheets, Slides, etc.).
• Excellent command of English with strong communication and interpersonal skills.
• Attention to detail, analytical thinking, and ability to multitask in a deadline-driven environment. 

Work Details

• Shift: Day Shift
• Involves creating digital content, supporting marketing initiatives, and tracking campaign performance.

We are looking for a skilled Dot NET Developer to support software design, development, and maintenance activities. The ideal candidate will write clean code, resolve bugs, improve system performance, and collaborate closely with the development team to enhance product functionality.

Key Responsibilities

• Assist the Development Manager in software design and coding tasks.
• Participate in development meetings and contribute ideas.
• Learn and understand the existing codebase.
• Write, maintain, and update code.
• Work on minor bug fixes and performance issues.
• Monitor technical performance of internal systems.
• Respond to development team requests and requirements.
• Gather user insights regarding program functionality.
• Prepare technical documentation and reports.

• Legal degree in a relevant technical or business discipline.
• 5+ years of experience in contract and sub-contract management.
• Strong leadership in managing high-value fixed-price contracts.
• Experience with development, service agreements, and hardware/software contracts.
• Strong negotiation, analytical, and risk-assessment skills.
• Excellent communication and stakeholder-management capabilities.

‍Work Details

• Full Time
• Shift: Day shift

We are looking for an Assistant Manager – Operations (Inbound) to oversee daily operations, manage team performance, improve process efficiency, and ensure excellent customer experience.

Key Responsibilities

• Ensure customer-centric operations and resolve issues as per internal policies.
• Manage attrition through active team engagement and transparent communication.
• Support new team members in onboarding and workplace adjustment.
• Track KPIs, review performance, and drive improvements.
• Maintain ABCD ranking for CSA/TL teams.
• Reduce client escalations by addressing VOC/VOB points.
• Analyze market benchmarks and share insights with internal/external stakeholders.
• Work on process enhancement initiatives.

• ‍Minimum Qualification: HSC
• 1 to 3 years of experience as AM or minimum 1 year as Sr. TL (Inbound process preferred).
• Strong process and product knowledge.
• Good communication skills and MS Office proficiency.

‍Work Details

• Full Time
• Shift: Day shift

We are looking for an experienced Process Trainer to manage training delivery, improve agent performance, and support operational excellence across inbound and outbound processes.‍

Key Responsibilities

• Monitor and manage key process metrics: Throughput, FAP, CSAT, Call Quality, Product Test Scores, etc.
• Provide agent-level feedback on quality and product knowledge.
• Report escalations to supervisors as needed.
• Manage and conduct BQM, refreshers, calibrations, NHT, TNA/TNI, OJT & mock calls.
• Prepare and maintain training schedules, reports, and documentation.
• Support team development with strong leadership and mentoring.
• Analyze operational challenges and recommend improvements.
• Ensure process/product knowledge and industry/domain understanding.

• Must know Hindi, English & Marathi.
• Minimum 1 year experience as a Trainer (Outbound – customer service, sales, collections).
• Strong MS Office and training tools proficiency.
• Excellent communication, interpersonal, and time-management skills.

‍Work Details

• Full Time
• Shift: Day shift/ rotational (depending on process)

We are looking for an experienced Process Trainer to manage training delivery, improve agent

performance, and support operational excellence across inbound and outbound processes.‍

Key Responsibilities

• Manage and maintain databases using Advanced Excel.
• Work efficiently with Pivot Tables, VLOOKUP, Conditional Formatting, COUNTIF, SUMIF, etc.
• Perform data analysis, number crunching, and create reports for internal and external
• stakeholders.
• Ensure accuracy, timeliness, and consistency of daily, weekly, and monthly reports.
• Stay organized and focused while managing multiple tasks.

‍

• Minimum Qualification: HSC Passed.
• 1–2 years of experience as an MIS Executive.
• Good communication skills.
• BPO background is mandatory with MIS experience in the BPO industry.

Work Details

• Full Time
• Shift: Day shift/ rotational (depending on process)

We are looking for a Team Leader (Non-Voice) to manage chat, email, and letter-based operations, ensure process accuracy, and lead a back-office team effectively.

Key Responsibilities

• Lead and manage a non-voice team handling chat, email, and letter communication.
• Prepare and maintain reports using Excel, Word, and PowerPoint.
• Ensure smooth process execution for back-office workflows.
• Communicate professionally (verbal & written) with MGL officers and stakeholders.
• Support the team in system-based and manual task environments.
• Drive operational efficiency through process knowledge and team guidance.

• Minimum Qualification - Graduate in any stream 
• 1 to 3 years of experience as a Team Leader in a Non-Voice process.
• Minimum 1 year experience in back-office operations.
• Good communication and reporting skills.

Work Details

• Full Time
• Shift: Day shift/ rotational (depending on process)

We are looking for an Assistant Manager Quality / Quality Team Leader who is responsible for driving transaction quality, improving customer experience, managing QA teams, and ensuring governance through audits, RCA, and client communication.

Key Responsibilities

• Ensure transaction quality and customer experience standards.
• Conduct regular audits and maintain daily governance.
• Manage QA team, allocate responsibilities, and groom team members.
• Handle RCA, escalations, and process improvements.
• Plan and execute calibrations/tape reviews.
• Analyze quality parameters and prepare reports for MBR/QBR/reviews.
• Coordinate with clients and drive quality improvement initiatives.
• Six Sigma Green Belt preferred.

• Minimum Qualification: HSC
• Good communication & interpersonal skills
• Knowledge of NPS, CSAT, Fatal errors, Variance, etc.

Work Details

• Full Time
• Shift: Day shift/ rotational (depending on process)

We are looking for an experienced Asterisk Developer to design, develop, and maintain Asterisk-based telephony systems. The role involves IVR and call center application development, SIP server management, database integration, and troubleshooting Asterisk applications.

Key Responsibilities

• Develop and maintain Asterisk systems, IVR, queues, and voicemail applications.
• Work with multiple SIP servers and integrate Asterisk with PSTN.
• Use interfaces like EAGI, Fast AGI, and AGI for development.
• Integrate Asterisk with databases (MySQL, MSSQL) and write queries/stored procedures.
• Script using Shell, Perl, or Python.
• Install, configure, and troubleshoot Hosted VoIP and PBX systems.
• Manage multi-Asterisk server architecture and dial-plan configurations.
• Monitor and resolve issues related to SIP, RTP, and IAX protocols.
• Work on Linux (CentOS) LAMP servers, including Apache, MySQL, and PHP.
• Conduct testing, debugging, and R&D for Asterisk solutions.

• Qualification:  UG: B.Tech/B.E. (Computers), BCA and PG: MCA, M.Tech (Computers)
• 2 to 5 years of hands-on experience in Asterisk development.
• Strong expertise in SIP, RTP, PBX concepts, and VoIP architecture.
• Experience with MySQL/MSSQL integration and stored procedures.
• Proficiency in Shell, Perl, or Python scripting.
• Knowledge of PSTN card installation and configuration.
• Experience with Linux (CentOS, Apache, MySQL, PHP).

Work Details

• Full-time role.
• Involves Asterisk system development, troubleshooting, and integration projects.

Looking for a Django Developer responsible for writing scalable code, debugging, testing, and integrating applications with third-party services. The role involves building responsive backend systems and collaborating with internal teams to deliver technical solutions.

Key Responsibilities

• Write clean, scalable Python/Django code
• Develop backend components for performance improvement
• Integrate user-facing elements
• Test, debug, and enhance existing systems
• Prioritize and implement feature requests
• Work with teams to understand requirements
• Build and maintain APIs

‍

• 2 to 3 years of experience in Python/Django development
• Strong Python & Django framework expertise
• Knowledge of MSSQL, MySQL
• Basic understanding of APIs
• Added advantage: Celery, RabbitMQ
• Frontend familiarity: JavaScript, HTML5, CSS3, AngularJS
• Understanding of security, authentication, and event-driven programming
• Strong debugging and unit testing skills

‍Work Details

• Full Time
• Shift: Day shift

We are looking for an experienced Process Trainer to manage training delivery, improve agent performance, and support operational excellence across inbound and outbound processes.‍

Key Responsibilities

• Manage and maintain databases using Advanced Excel.
• Work efficiently with Pivot Tables, VLOOKUP, Conditional Formatting, COUNTIF, SUMIF, etc.
• Perform data analysis, number crunching, and create reports for internal and external stakeholders.
• Ensure accuracy, timeliness, and consistency of daily, weekly, and monthly reports.
• Stay organized and focused while managing multiple tasks.

• Minimum Qualification: HSC Passed.
• 1–2 years of experience as an MIS Executive.
• Good communication skills.
• BPO background is mandatory with MIS experience in the BPO industry.

Work Details

• Full Time
• Shift: Day shift/ rotational (depending on process)

Looking for an experienced Collections & Insurance Trainer to manage training delivery, process metrics, and agent development. The role involves conducting NHT, refreshers, calibrations, and ensuring quality standards across the process.‍

Key Responsibilities

• Manage process metrics: Throughput, FAP, CSAT, Call Quality, Product Test Scores
• Provide agent-level feedback on quality & product knowledge
• Handle basic escalations and report to supervisors
• Conduct BQM, refreshers, calibration, NHT, TNA, TNI, OJT & mock calls
• Maintain training documentation, schedules, and evaluations
• Mentor and guide agents; support performance improvement
• Ensure customer-centric training and process alignment
• Work with Microsoft Office (Word, Excel, PPT, Outlook) and training tools
• Strong communication, interpersonal, and problem-solving skills

• Minimum Qualification – HSC 
• Must know Hindi, English & Marathi
• Minimum 1 year experience as a trainer in Insurance & Collections (Outbound)
• Strong process and product knowledge

Work Details

• Full Time
• Shift: Day shift

We are looking for an Assistant Manager to handle day-to-day operations for inbound and outbound processes. The role includes team management, performance monitoring, client coordination, and driving process improvements.‍

Key Responsibilities

• Ensure customer-centric operations with strong internal policy adherence
• Manage attrition by guiding and supporting team members
• Support new joiners with smooth onboarding and work environment adaptation
• Track and review client KPIs with internal teams
• Maintain ABCD ranking for CSA/TL teams
• Drive process improvements and reduce client escalations
• Analyze VOC/VOB, MOMs, and market benchmarks to recommend improvements
• Strong communication with clients and internal stakeholders
• Basic MS Excel, Word, Outlook, and report handling

• Minimum Qualification: HSC Passed.
• 1 to 2 years of experience as Assistant Manager or Senior TL
• Preferred experience in Airline process
• Strong process, product, and industry knowledge‍

Work Details

• Full Time
• Shift: Day shift/ rotational (depending on process)

We are looking for a Senior Content Writer  with strong expertise in the BPO/ITES industry to lead content strategy, create high-quality thought leadership assets, and support marketing and sales through impactful storytelling.

Key Responsibilities

• Build and execute the content strategy aligned with BPO industry themes (CX, automation, collections, compliance, etc.)
• Write and edit blogs, case studies, whitepapers, website content, social posts, and press releases
• Develop thought leadership content tailored for senior decision-makers
• Convert technical/operational insights into strong business value messaging
• Collaborate with marketing, sales, delivery, and design teams for campaign support
• Optimize content for SEO and track performance using analytics tools

• Bachelor’s degree in English, Journalism, Communications, Marketing, or related field
• 8+ years of experience in content writing (BPO/ITES/technology preferred)
• Excellent writing, editing, and storytelling skills with business English expertise
• Strong understanding of BPO industry trends and outsourcing models
• Experience writing for leadership-level audiences
• Good SEO knowledge and familiarity with digital content best practices
• Added advantage: experience with HubSpot/Marketo, video scripts, or webinars

Work Details

• Shift: Day Shift
• Cross-functional collaboration with marketing, delivery, and sales teams
• Fast-paced environment with multiple content formats and deadlines
• Role involves research, content planning, stakeholder communication, and quality control

We are looking for a Customer Relationship Executive to handle customer queries related to insurance products and provide accurate resolutions.

Key Responsibilities

• Handle inbound queries related to insurance
• Provide clear and accurate information to customers
• Maintain customer satisfaction through timely support
• Work in rotational shifts and week-offs

• Minimum Qualifications - HSC Passed
• Minimum 3 months BPO experience
• Good communication and customer service skills

Work Details

• Shift: Day Shift/Rotational (Depend on process)
• Week Off- Rotational (Depend on process)

We are looking for a Customer Relationship Executive to resolve customer issues related to banking products and provide seamless support.

Key Responsibilities

• Manage customer queries for various banking services
• Ensure accurate information delivery
• Maintain process compliance and customer satisfaction
• Ready to work in rotational shifts and week-offs

• Minimum Qualifications - Graduate (fresher/experienced)
• Minimum 6 months BPO experience
• Good communication and customer service skills

Work Details

• Shift: Day Shift/Rotational (Depend on process)
• Week Off: Sunday fixed off / rotational (depending on process)

We are looking for female candidates for an inbound and sales process requiring strong communication and customer engagement skills.

Key Responsibilities

• Handle inbound calls and drive sales when required
• Understand customer needs and offer suitable solutions
• Maintain professionalism and customer satisfaction

• Minimum Qualifications – HSC Passed
• Minimum 3 months BPO experience
• Good communication and customer service skills
• Female candidates only

Work Details

• Shift: Day Shift/Rotational (Depend on process)
• Week Off: Sunday fixed off / rotational (depending on process)

We are looking for a CRE – Inside Sales professional to manage outbound/inbound sales activities and convert leads effectively.

Key Responsibilities

• Conduct inside sales calls
• Explain product features and drive conversions
• Maintain follow-ups and sales pipelines
• Meet monthly sales targets.

• Minimum Qualifications – Graduate (mandatory)
• Minimum 1 year of sales experience
• Strong communication and persuasion skills

Work Details

• Shift: Day Shift/Rotational (Depend on process)
• Week Off: Sunday fixed off / rotational (depending on process)