Origination is a complex process that involves multiple steps for individuals to obtain a mortgage or home loan. This process can also be applied to other types of amortized personal loans, and it’s important to get it right from the start. The first step of the origination process is pre-qualification, where the officer collects all… Continue reading Originations
Customer service is more than just a buzzword – it’s a critical component of a successful business. At One Point One Solutions, we understand that great customer service is essential for attracting and retaining customers, and we are committed to delivering exceptional service to all of our clients. Our customer relationship executives are carefully selected… Continue reading Customer Service
For businesses of all sizes, technical issues can quickly become a major roadblock to productivity and success. That’s where a helpdesk comes in – providing fast and effective technical support to end users and customers. But the benefits of a helpdesk extend far beyond just problem-solving. By streamlining operations, improving customer satisfaction, and maintaining a… Continue reading Technical Help Desk
Debt collection can be a challenging and sensitive topic for borrowers and collection agencies alike. As a company with expertise in collections, we understand the importance of running a successful and compliant collections operation. From pre-delinquency to recovery, we have experience in managing collections at every stage. We believe that successful collections rely on seven… Continue reading Collections
Back-office operations are the backbone of any service-oriented business. They enable the smooth functioning of various processes that support customer satisfaction and business growth. However, back-office operations can also be complex, time-consuming, and prone to errors. That’s why we offer a range of back-office services that help you streamline your operations, reduce costs, and improve… Continue reading Back Office Operations
Sales and lead generation are critical components for any company’s growth story. And with the evolving market trends, it’s become essential to adopt efficient solutions to streamline sales operations. At One Point One, we provide customized services to help businesses manage their sales and lead generation functions effectively. We understand the need for personalization in… Continue reading Sales
At One Point One, we understand that handling customer complaints and disputes can be a challenging task, particularly for companies in the BPM industry. To ensure a positive customer experience, it’s crucial to approach complaints and disputes in a structured manner. Our approach to Complaints and Dispute Management involves designing, implementing, and improving business processes… Continue reading Complaint and Dispute Management
Customer retention is vital for both B2B and B2C businesses in today’s market. The cost of acquiring new customers is becoming increasingly expensive, and retaining current customers has proven to be a more effective strategy for boosting revenue. As such, companies must prioritize customer retention efforts to ensure that they maintain a loyal customer base… Continue reading Retentions