At One Point One Solutions, we are proud to offer our Cognitive Contact Centre Solutions that have been proven to help our customers achieve realizable benefits. Our solutions include several key components that work together to create a seamless customer experience.
First, we capture data from all channels of communication to create an Omni-data profile of the customer. This allows us to understand the customer’s needs and intents in each interaction and retain contextual insights across multiple touchpoints.
Next, we personalize our services by leveraging the Omni-channel data profile, analytics, and interaction design methodologies to form segmentation of customers and provide anticipatory personalized services. We ensure the availability of information, channels, context, and knowledgeable associates, combined with journey-based analysis for effortless interactions, reducing customer effort.
Our solutions also focus on understanding the desired outcome of our customers and helping them achieve it through end-to-end interactions that prioritize effort, empathy, engagement, efficacy, and speed.