Mumbai / San José, Costa Rica | December 22, 2025: 1Point1 Solutions Ltd (1Point1), a leading provider of AI-driven business process management (BPM) solutions, today announced that it has entered into a definitive Share Purchase Agreement (SPA) to acquire Netcom Business Contact Center S.A., a Costa Rica–headquartered BPM organization. The acquisition is targeted for completion on or before 31 March 2026.
The total transaction value for the acquisition of 100% ownership is USD 33.37 million, comprising an upfront payment of USD 25.41 million and an estimated earn-out of USD 8.25 million, subject to post-closing adjustments linked to EBITDA performance and excess working capital. Additional transaction-related costs are estimated at approximately USD 1 million.
The acquisition is expected to nearly double 1Point1’s FY’ 27 topline marking a significant step in advancing the company’s inorganic growth strategy. It accelerates company’s evolution into a high-growth global organization, while deepening its domain expertise in banking and financial services through an AI-first, human-intelligence-led CX and BPM model. It also helps extend its AI-first CX and BPM capabilities into North, Central and Latin America
Netcom’s operations across Costa Rica, Colombia and Panama strengthens 1Point1’s global delivery network enhancing resilience, responsiveness and compliance for clients in regulated CX environments. The integration reinforces 1Point1’s position as a differentiated, profitable and scalable global CX partner where disciplined acquisitions complement strong organic momentum to create sustained long term value.
Commenting on the acquisition, Akshay Chhabra, Chairman & Managing Director, 1Point1 Solutions, said, “The acquisition of Netcom strengthens our North, Central and Latin America footprint and expands our BFSI presence across continents. This positions 1Point1 for accelerated growth, unlocking new opportunities to deliver differentiated value to its expanding customer base, while underscoring the company’s commitment to building a next-generation BPM leader amid rising demand for intelligent, AI-powered outsourcing solutions’’
Following the acquisition, 1Point1 will progressively deploy its GenAI-enabled platforms across Netcom’s delivery centres to enhance process efficiency, quality assurance and compliance. 1Point1 will continue to improve EBITDA margins and will be in the range of 25–30%, even if it continues to invest in technology, talent and future acquisitions.
About 1Point1 Solutions Limited
Founded in 2008, 1Point1 Solutions Limited (1Point1) is a publicly listed, India-headquartered customer experience and operations management company with over 16 years of delivery expertise. The company operates nine global delivery centres and employs more than 6,000 professionals, serving clients across the US, Europe, Asia, and India.
1Point1 offers services across Customer Experience Management, Digital Transformation and Automation, Finance & Accounting Outsourcing, Trust & Safety, Supply Chain and Operations Management, Creator Economy Support and Medical Records and Litigation Support, working with enterprises in banking and financial services, fintech, e-commerce, healthcare, manufacturing, legal, construction and more
Backed by strong operational expertise and a growing GenAI and automation stack, 1Point1 is building a globally integrated, AI-first BPM platform anchored in deep domain knowledge and a multi-shore delivery model.
For more information, please
visit: www.1point1.com or
contact mediacenter@1point1.com