Vikas Talikoti
Vikas Talikoti serves as the National Head for the Insurance vertical and acts as Vice President of Operations at 1Point1 Solutions, operating out of the Navi Mumbai headquarters. In this dual capacity, Mr. Talikoti holds the mandate to lead service delivery for the company’s growing insurance portfolio. He focuses on maintaining operational stability, implementing rigorous internal controls, and fostering a culture of continuous improvement across all client engagements within the sector.
With over 22 years of diverse experience in the Business Process Management (BPM) industry, Mr. Talikoti is a certified Six Sigma Black Belt who brings a high degree of process discipline to the organization. He is known for integrating scientific measurement and statistical analysis into everyday operations to reduce error rates and enhance efficiency. His leadership philosophy is grounded in the belief that change is constant, driving him to consistently push for transformative improvements that help teams adapt and excel.
As the leader of the Insurance vertical, Mr. Talikoti’s strategic focus encompasses several key operational areas:
- Operational Excellence & Six Sigma: He champions the application of Six Sigma methodologies to streamline workflows, eliminate waste, and ensure that processes are both efficient and scalable.
- Insurance Service Delivery: He oversees the end-to-end delivery of services for insurance clients, ensuring that complex claims processing and customer support functions meet strict regulatory and quality standards.
- Performance Management: He establishes robust frameworks for tracking Key Performance Indicators (KPIs) and performance metrics, ensuring transparency and accountability at every level of the operation.
- Team Leadership & Coaching: He is deeply committed to workforce development, actively coaching operational leaders to build high-performing teams that deliver measurable value to clients.
Mr. Talikoti’s extensive background allows him to navigate the specific nuances of the insurance industry with precision. By combining technical expertise with strong people management skills, he ensures that 1Point1’s insurance operations remain agile, compliant, and customer-centric.