Sridevi CP
Sridevi CP serves as the Head of Quality and Process Excellence at 1Point1 Solutions, where she acts as the guardian of operational standards and service consistency; Championing operational excellence and security- delivering consistent, high-quality service with ISO 9001, ISO/IEC 27001 and COPC-driven process discipline at scale. She leads risk-based thinking: proactively identifying information security risks (threats, vulnerabilities, potential impacts), and designing appropriate controls- protecting the confidentiality, integrity, and availability of client and employee data. In this critical role, she is responsible for ensuring that best practices are seamlessly translated from the design phase into daily operations. Her mandate focuses on establishing rigorous quality frameworks that guarantee every process delivers measurable, error-free results for clients, regardless of scale or complexity.
With a career spanning over 28 years in the BPO and ITES industries, Sridevi brings a depth of experience in auditing global programs and leading large-scale Quality Assurance initiatives. She is a seasoned leader known for her ability to guide teams through continuous improvement cycles using methodologies such as Lean Six Sigma. Her leadership style is defined by a deep commitment to patience and perseverance, ensuring that quality is not just a metric but a cultural mindset ingrained in the workforce.
As the leader of Quality and Process Excellence, Sridevi focuses on several key strategic areas:
- Quality Management Systems: She oversees the design and implementation of robust quality control systems that align with international standards and client-specific service level agreements.
- Process Excellence & Innovation: She drives the adoption of continuous improvement strategies, identifying operational bottlenecks and deploying solutions that enhance efficiency and accuracy.
- Risk & Compliance Governance: She leads the internal audit function to identify risks early, ensuring full compliance with regulatory requirements and internal governance protocols.
- Workplace Advocacy & Fairness: Beyond technical quality, she is an active voice for organizational health. She champions workplace fairness and has been a significant contributor to forums regarding the Prevention of Sexual Harassment (POSH), fostering a safe and equitable work environment.
Sridevi’s extensive background allows her to view quality through a holistic lens. She ensures that 1Point1 Solutions delivers on its promises by combining strict process discipline with a supportive, human-centric approach to change management and coaching.