Robert Head

Robert Head serves as the Senior Vice President, Sales, at One Point One USA, where he leads the company's sales strategy and client growth initiatives across North America. With over two decades of experience in business development, customer experience, and contact center operations, Robert brings a proven record of building lasting partnerships and delivering measurable results for the organizations he serves.

Throughout his career, Robert has held senior sales and business development leadership positions at some of the world's leading customer experience and BPO organizations, including Startek, Atento and Tech Mahindra. In these roles, he worked closely with companies across retail, e-commerce, telecommunications, technology, financial services, healthcare, gaming, and travel, helping them design and implement strategies for customer experience, digital transformation and operational improvement.

In his role at One Point One, Robert focuses on the following strategic pillars:

North American Expansion: He is responsible for growing the company's footprint across North America, identifying new business opportunities and forging long-term client relationships.

Strategic Client Partnerships: He works directly with organizations to understand their unique challenges and develop solutions that improve customer satisfaction and business outcomes.

Technology-Driven Solutions: He champions the use of automation, analytics, and AI-driven tools to help clients deliver smarter, more efficient customer experiences.

Robert's expertise spans enterprise sales, new client acquisition, customer care transformation, and omnichannel engagement, with hands-on experience delivering solutions across North America, Latin America, the Caribbean, Africa, India and the Philippines. He is known for building strong relationships with senior executives and for his ability to translate complex customer experience challenges into clear, practical solutions.

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