Ricardo Segura
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Regional Operations Support Manager (WFM, Quality & Training) - Costa Rica
28 years of experience
Nearshore delivery leadership
BFSI operations & compliance management
Business Growth & Regional Expansion
Client Relationship & Stakeholder management
P&L Ownership & Operational Excellence
A passionate collaborator for the improvement of processes, an expert in the analysis of information for short and long-term decision-making, which allows, together with the union of processes, skills and necessary knowledge, to optimize the work of the organization’s collaborators. He has more than 14 years of experience in the Contact Center and Telecommunications Services industry.
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