Naresh Jain
Naresh Jain leads Process Excellence and Automation at 1Point1Solutions, shaping how operations are designed, delivered, and continuously optimized across the organization. With over 19 years of experience across leading financial institutions such as Citi, Axis, Yes & Kotak. He brings a holistic understanding of customer, operational, and technological ecosystems.
A Lean Six Sigma Black Belt, Naresh combines analytical problem-solving with digital innovation to make operations more efficient, scalable, and customer-centric. Over the years, he has also contributed to designing and improving IVR and mobile banking features that enhanced self-service adoption and improved overall customer experience. His leadership has driven measurable improvements—boosting digital adoption, minimizing call volumes, and enhancing customer satisfaction.
At 1Point1 Solutions, Naresh’s focus areas include:
- Process Excellence: Designing agile, robust, and scalable operational frameworks.
- Automation& Digital Enablement: Leveraging bots, AI, and system logic to simplify and accelerate work.
- Operational Agility: Creating flexible operating models that respond swiftly to volume shifts and client needs.
- Performance& Control: Ensuring outcomes through data-driven measurement, governance, and continuous improvement.
Naresh views technology not as a replacement, but as a catalyst for smarter human work—integrating intelligent automation with human insight to elevate efficiency, customer experience, and business performance.