Jerrell Likely
Jerrell Likely serves as Senior Vice President of Account Management at One Point One USA, where he partners with executive leadership to drive enterprise growth, customer experience transformation, and operational excellence across a global delivery network. With more than 20 years of experience spanning business process outsourcing, customer experience, sales leadership, and global operations, Jerrell has established a proven track record of accelerating revenue growth, optimizing performance, and delivering measurable business outcomes for global organizations.
Known for his ability to build trusted relationships with senior executives, Jerrell works closely with organizational leaders to develop customer experience, sales, and operational strategies that enhance performance, strengthen customer loyalty, and create long-term business value. His consultative approach and focus on results have contributed to significant client growth, strategic partnerships, and sustained revenue expansion.
Throughout his career, Jerrell has held senior leadership positions within leading customer experience and business process outsourcing organizations. He has successfully led large-scale operations across North America, Latin America, Africa, Asia, and India, managing multi-country teams and complex enterprise client portfolios while driving profitability, operational efficiency, and workforce transformation.
A strong advocate for innovation, Jerrell champions the integration of artificial intelligence, automation, workforce optimization technologies, and advanced analytics to improve operational performance and elevate customer experiences. He has led enterprise-wide AI adoption initiatives, agentic AI deployments, and digital transformation programs that have increased productivity, reduced costs, enhanced decision-making, and delivered measurable improvements in both customer and business outcomes.
Jerrell is recognized for his ability to align business strategy with operational execution, helping organizations navigate change, accelerate growth, and achieve sustainable competitive advantage in an increasingly digital and customer-centric marketplace.