Esteban Roman
Esteban Román Marín serves as the Chief Technology Officer at Netcomm Business Contact Center, Costa Rica, which is now part of 1Point1 Solutions following its acquisition. In this role, he leads the organization’s technology strategy, overseeing infrastructure, cloud platforms, cybersecurity, and operational continuity. He plays a key role in aligning Netcomm’s technology landscape with the broader digital and operational framework of the 1Point1 group.
With more than 23 years of experience in technology leadership, Esteban has built and managed large‑scale contact center infrastructures supporting multi‑country operations. His experience spans on‑premise, cloud, and hybrid environments, enabling secure, resilient, and scalable platforms that support customer experience delivery across voice and digital channels.
Esteban is recognized for his structured approach to technology management, combining strong governance with practical execution. He has led multiple initiatives focused on cost optimization, infrastructure modernization, and risk mitigation, while ensuring high availability and regulatory compliance.
His core areas of focus include:
- Technology & Infrastructure Strategy: Defining and executing infrastructure and cloud strategies that support growth, scalability, and operational reliability.
- Cybersecurity & Information Security: Driving security frameworks and best practices, including ISO‑aligned controls, to protect systems, data, and client environments.
- Business Continuity & Resilience: Ensuring operational continuity through disaster recovery planning, redundancy, and risk management.
- Platform & CX Enablement: Supporting contact center platforms, VoIP, and CX technologies to enable stable and high‑performance service delivery.
- Technology Leadership: Leading technology teams through clear governance, accountability, and continuous improvement.
Through deep technical expertise and disciplined leadership, Esteban plays a critical role in strengthening Netcomm BCC’s technology foundation while supporting its integration into the 1Point1 ecosystem and long‑term digital transformation.