Amal Gabal
Amal Gabal is an accomplished sales and business development executive with over 23 years of global leadership experience driving revenue growth, digital transformation, outsourcing and AI-powered customer experience initiatives. She has partnered with Fortune 500 enterprises, government agencies, telecom providers, financial institutions, healthcare organizations, airlines and technology companies to deliver transformative business outcomes.
She specializes in go-to-market strategy, enterprise sales, customer experience transformation, BPO, ITO, AI, and automation. Known for building high-performing sales organizations, Amal aligns sales, delivery and operations to accelerate new client acquisition, deepen key account relationships, and consistently meet ambitious revenue targets.
Amal's career has centered on three strategic pillars:
- Go-To-Market Leadership: Designing initiatives that have delivered multimillion-dollar contract wins and recurring revenue growth.
- Strategic Account Management: Building long-term partnerships that increase wallet share and customer lifetime value.
- Digital & AI-Led Transformation: Helping organizations apply AI, analytics and automation to optimize operations and customer experience.
Most recently, Amal served as Executive Vice President of Customer Success at TTEC, leading global expansion and building executive relationships across the MENA region, including with senior government stakeholders on digital transformation programs. She previously held senior leadership roles at Startek, Hexaware Technologies, Sutherland, ITIDA, Syniverse Technologies and Verizon, building sales pipelines exceeding $100 million.