Akashanand Karnik
Akashanand "Akash" Karnik serves as the Whole-Time Director and Chief Executive Officer - Global Business at 1Point1 Solutions, where he is driving global scale, client partnerships & multi-shore expansion across AI-led BPM and CX responsible for the company’s global operational strategy and service delivery framework. With a career spanning over two decades in the Business Process Management (BPM) industry, Akash is recognized as a hands-on leader who bridges the gap between high-level commercial strategy and day-to-day operational execution. His leadership has been instrumental in scaling the organization from a domestic player to a publicly listed entity with an expanding international footprint.
Akash combines the analytical rigour of an engineer with strong commercial acumen. He holds a Bachelor of Engineering in Electronics from the University of Allahabad (MNREC) and a Post Graduate Diploma in Business Management from NMIMS. Throughout his tenure at 1Point1, he has focused on building robust, scalable processes that ensure commitment compliance while fostering a culture of agility and precision. His approach centers on "customer-centric innovation," ensuring that operational growth does not come at the expense of service quality.
In his role as CEO - Global Business, Akash oversees a wide mandate focused on performance and growth:
- Strategic Client Management: He manages high-stakes client relationships and ensures the seamless execution of large-scale programs across diverse sectors, including Banking and Financial Services (BFSI), Telecommunications, E-commerce, and Consumer Durables.
- P&L and Commercial Performance: He holds accountability for the profit and loss of key business units, maintaining a sharp focus on margins, financial discipline, and sustainable revenue generation.
- Process Transformation: He champions the use of data-driven insights to refine business processes, having previously led business intelligence strategies and sales operations that revitalized stagnant business units into profit centers.
- Operational Excellence & Scale: He has successfully driven 10x growth in BPM services by optimizing workforce management and implementing quality control frameworks that support rapid scaling across multiple geographies.
Prior to his leadership role at 1Point1, Akash built a distinguished career holding senior management positions at top-tier global organizations. He led contact center operations for Citi in the UK, oversaw sales operations at Dun & Bradstreet, and drove business turnarounds at GTL Limited. This extensive background has equipped him with deep expertise in Customer Lifecycle Management and the ability to navigate complex regulatory and operational landscapes.