Akashanand Karnik
Akashanand "Akash" Karnik serves as the Whole-Time Director and Chief Operations Officer at 1Point1 Solutions, where he is responsible for the company’s global operational strategy and service delivery framework. With a career spanning over two decades in the Business Process Management (BPM) industry, Mr. Karnik is recognized as a hands-on leader who bridges the gap between high-level commercial strategy and day-to-day operational execution. His leadership has been instrumental in scaling the organization from a domestic player to a publicly listed entity with an expanding international footprint.
Mr. Karnik combines the analytical rigour of an engineer with strong commercial acumen. He holds a Bachelor of Engineering in Electronics from the University of Allahabad (MNREC) and a Post Graduate Diploma in Business Management from NMIMS. Throughout his tenure at 1Point1, he has focused on building robust, scalable processes that ensure commitment compliance while fostering a culture of agility and precision. His approach centers on "customer-centric innovation," ensuring that operational growth does not come at the expense of service quality.
In his role as COO, Mr. Karnik oversees a wide mandate focused on performance and growth:
- Operational Excellence & Scale: He has successfully driven 10x growth in BPM services by optimizing workforce management and implementing quality control frameworks that support rapid scaling across multiple geographies.
- Strategic Client Management: He manages high-stakes client relationships and ensures the seamless execution of large-scale programs across diverse sectors, including Banking and Financial Services (BFSI), Telecommunications, E-commerce, and Consumer Durables.
- Process Transformation: He champions the use of data-driven insights to refine business processes, having previously led business intelligence strategies and sales operations that revitalized stagnant business units into profit centers.
- P&L and Commercial Performance: He holds accountability for the profit and loss of key business units, maintaining a sharp focus on margins, financial discipline, and sustainable revenue generation.
Prior to his leadership role at 1Point1, Mr. Karnik built a distinguished career holding senior management positions at top-tier global organizations. He led contact center operations for Citi in the UK, oversaw sales operations at Dun & Bradstreet, and drove business turnarounds at GTL Limited. This extensive background has equipped him with deep expertise in Customer Lifecycle Management and the ability to navigate complex regulatory and operational landscapes.