Abhijeet Dutta
Abhijeet Dutta serves as the National Head for Banking and Financial Services (BFS) at 1Point1 Solutions. In this strategic role, he holds the mandate to oversee the entire operational lifecycle and client relationship framework for the company’s BFS portfolio. Mr. Dutta acts as the primary custodian for delivery standards, ensuring that all operations remain strictly aligned with client expectations, regulatory compliance benchmarks, and rigorous performance metrics.
With a career spanning more than 20 years in the Business Process Management industry, Mr. Dutta has been a pivotal figure in architecting 1Point1’s expansion within the financial sector. He is recognized for his hands-on leadership style and his distinct ability to stabilize complex banking processes before scaling them into high-volume operations. His focus remains on maintaining exceptional levels of service quality and customer satisfaction, which serve as the foundation for long-term retention in this competitive vertical.
As the National Head of BFS, Mr. Dutta’s leadership focuses on several key strategic areas:
- Service Delivery Management: He directs the operational strategy for banking and finance clients, ensuring seamless execution of services ranging from customer support to complex back-office processing.
- Client Relationship & Growth: He manages high-stakes stakeholder relationships, working closely with banking partners to identify new opportunities for value creation and portfolio expansion.
- Process Stabilization & Scale: He specializes in the transition phase of client engagements, implementing robust frameworks that allow processes to scale rapidly without compromising on quality or compliance.
- P&L and Strategic Oversight: He holds accountability for the profitability and strategic direction of the BFS vertical, ensuring financial discipline while driving revenue growth.
- Mr. Dutta’s deep understanding of the financial services landscape allows him to navigate the specific challenges of the sector, including data security and regulatory adherence. He combines strategic P&L management with operational rigor, ensuring that the BFS vertical continues to be a major growth engine for 1Point1 Solutions.