on the floor
CCW Las Vegas ran June 3-6, 2024, at Caesars Forum in Las Vegas, drawing the industry’s largest CX crowd for keynotes, breakouts, and an expansive expo.
The expo hall centered on live demos and 1-to-1 meetings across AI, analytics, and CX management. Attendees prioritized outsourcing options and automation, while networking with solution providers.
Conversations across the show floor and recaps from exhibitors emphasized practical generative AI, balancing human and tech, and end-to-end outcomes.
Showcased
1Point1’s presence focused on GenAI-led transformation plus human-powered execution for CX programs.
The team positioned 1Point1 as an extension of clients’ operations with omnichannel support, data capture across journeys, and context-rich personalization.
We also offered free professional headshots to attendees and had a raffle for the event, with the chance to win an iPad, an Apple watch, and AirPods Max.
Our first CCW was an insightful experience. It was a privilege to spend time exploring the future of our industry with you. Your insights, questions, and transparency shaped the event, and we walked away inspired by the critical themes that emerged from our conversations on the floor.
Here is a look back at the meaningful discussions we had together:
- How to deploy GenAI safely to drive measurable outcomes like faster handle times, better self-service, and fewer escalations, without sacrificing compliance and quality. These were dominant 2024 themes across floor conversations and recaps.
- Where to start with data. Leaders looked for a roadmap to capture journey data, unify profiles, and turn insights into coaching and process change. The post-show report underscores data-driven decision-making as a top priority.
- What the investment and sourcing model looks like. Many explored outsourcing and co-sourcing with partners who can run programs end-to-end. A majority of the attendees planned to outsource and identified AI or automation as top investment areas.
