CCW New Orleans 2024 - Executive Exchange
on the floor
CCW Executive Exchange took place August 14 - 16, 2024, at The InterContinental in New Orleans.
This invitation‑only event is tailored for senior CX and customer contact leaders to engage in peer benchmarking, curated one‑on‑one meetings, and discussion‑driven sessions.
The format encouraged high‑trust, intimate dialogue. Attendees exchanged strategic insights without the noise of traditional expo environments.
Showcased
1Point1 positioned itself as more than just a vendor: a trusted partner in CX transformation, offering GenAI‑powered outsourcing solutions that operate as an extension of client teams.
We spotlighted anticipatory service models, proactive issue resolution, and human‑centred automation, all designed to elevate operational excellence and CX performance.
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It was a privilege to spend time exploring the future of our industry with you. Your insights, questions, and transparency shaped the event, and we walked away inspired by the critical themes that emerged from our conversations on the floor.Here is a look back at the meaningful discussions we had together:
- GenAI-driven transformation. Leaders exploring how to responsibly deploy AI in CX while ensuring service quality, compliance, and personalization.
- Seamless team integration. Ways to integrate outsourced solutions that act as an extension of internal operations, for agility and insight.
- Pre-built meeting value. Pre-scheduled, high-touch interactions enabling deeper problem-solving and benchmarking among CX leaders.
