on the floor
The CCW BFSI Exchange convened senior CX and customer contact leaders from banking, financial services, and insurance at The Westin Kansas City Crown Center.
Exclusive by design, the event centered around benchmarking, curated 1:1 meetings, interactive discussions, and over 25 sessions tailored to the pulse of executive CX and EX strategies.
We positioned ourselves as a GenAI‑powered transformation partner tailored for BFSI - spotlighting how AI, automation, and deep compliance expertise can elevate operational efficiency and enhance CX.
Showcased
1Point1 took the stage as more than a vendor—we were a transformation partner.
We spotlighted our deep compliance knowledge and automation-driven CX enhancements—leveraging AI for seamless claims processing, sophisticated back-office operations, real-time analytics via ITLytics, and empathetic omnichannel experiences.
Our team hosted strategic one-on-one sessions, offering tailored dialogue and immediate value for BFSI leaders.
As organizations embrace AI at scale, the real opportunity isn’t just automation - it’s reinvention. Reinventing how we engage. How we serve. How we create moments that feel effortless and meaningful.
This session unpacked five strategies to help CX leaders design experiences that are both intelligent and empathetic.
It was a privilege to spend time exploring the future of our industry with you. Your insights, questions, and transparency shaped the event, and we walked away inspired by the critical themes that emerged from our conversations on the floor.
Here is a look back at the meaningful discussions we had together:
- How to deploy GenAI securely to speed claims, empower agents, and satisfy regulators?
- How do you automate processes like claims and payroll while minimizing errors and time-to-resolution?
- How can real-time analytics drive coaching, decision-making, and compliance?
- What hybrid model ensures empathy is retained even as automation scales?
- And how can personalized one-on-one sessions yield top-tier responses to BFSI-specific operational hurdles?
