Intelligent Workflows, Smarter Operations
A configurable workflow system deployed by 1Point1 helped a Middle Eastern gas leader enhance visibility, reduce delays, and drive enterprise-wide operational improvements.
Let’s Talk
THE CHALLENGE:
Operational Delays, Process Fragmentation
The gas company relied on disconnected tools and multiple spreadsheets to track approvals and processes.
Cross-department collaboration suffered due to lack of visibility and manual dependencies.
Approvals, notifications, and documentation were delayed, leading to inefficiencies and confusion among stakeholders.
The organization needed a unified, flexible solution that could standardize workflows while offering deep configurability for different business units.
Configurable Workflow Management Platform
- 1Point1 implemented a no-code, enterprise-grade workflow engine that connected departments and streamlined processes.
- Custom dashboards, permission-based access, and visual process tracking empowered teams with real-time insights.
- Alerts, triggers, and auto-notifications replaced manual follow-ups, keeping everyone informed.
- A responsive intranet portal centralized activity, documentation, and conversations.
- Integrated forums enabled contextual discussions within tasks for better collaboration.
How 1Point1 Helped
- The workflow system transformed operations by automating critical approvals and reducing time lost in email chains and meetings.
- Users experienced enhanced process visibility and accountability across functional teams.
- Strategic and time-sensitive actions were executed faster with the help of automated tracking and alerts.
- Cross-functional stakeholders could now work within a unified platform with clear, role-based responsibilities.
CX You Can Quantify &
Impact Your Customers Can Feel
Impact Your Customers Can Feel
60%
Reduction in approval turnaround time
25%
Improvement in process transparency
40%
Decrease in manual escalations
50%
Increase in operational speed
More about the business solution
With its digital transformation solutions, 1Point1 enabled this gas industry leader to digitize core operations, eliminate redundancies, and improve collaboration. The platform is tailored to user roles, ensuring secure access and customized views. By replacing legacy systems with dynamic automation, 1Point1 delivered greater efficiency, faster decision-making, and real-time governance. The partnership continues to evolve through iterative enhancements, aligned with the client’s growth roadmap.