Remote Teams, Real-Time Results

A global inside sales leader rapidly deployed a remote call center with 1Point1’s support, streamlining lead generation and maintaining high-touch executive outreach.

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THE CHALLENGE:

Remote Setup & Quality Assurance

Integrating advanced dialers

Building a remote-ready workforce

Ensuring seamless, professional call transfers between two high-profile executives

Required a tech-enabled, flexible solution without compromising quality or agility

Business challenge graphic for case study section

Seamless Remote Call Center Deployment

1Point1 collaborated closely with the client to design a custom remote call center.

Provided end-to-end support including:

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Team recruitment and training
Dialer and system integration
Operational planning and execution

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Ensured crystal-clear call transfers and professional communication standards.

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Enabled faster lead qualification, real-time performance tracking, and scalability within a secure framework.

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Results graphic showing ROI and performance improvements

How 1Point1 Helped

Set up a fully functional remote call center from the ground up.
Maintained high call quality and ensured data security.
Rapid system integration and team scaling helped the client accelerate performance and achieve lead generation goals.

CX You Can Quantify &
Impact Your Customers Can Feel

100%

Remote setup completed within deadline.

70%

Improvement in lead qualification speed.

98%

Successful call transfer rate between executives.

50%

Reduction in onboarding and training time
for new agents.

More about the business solution

Solution highlight graphic demonstrating value proposition

With 1Point1’s BPM and digital execution capabilities, the global inside sales leader launched a high-performing remote call center that delivered measurable results.

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The solution was driven by performance KPIs, transparent reporting, and seamless system integration, all managed within a flexible remote work environment.

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With over 16 years of CX and DX experience and a team of 5,000+ professionals across 9 global locations, 1Point1 enables clients to scale fast, stay agile, and achieve their customer engagement goals with precision.

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