Employee Self-Service Portal Built for a Distributed Workforce

See how 1Point1 helped a leading security & safety services provider in Oman digitize attendance, leave, contracts, and HR workflows through a scalable ESS portal and mobile app.

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THE CHALLENGE:

Manual Operations. Delayed Approvals. Limited Workforce Visibility.

No Digital Control Over Workforce

Attendance, leave, and shift schedules lacked visibility and centralized tracking.

Delayed Approvals & Manual Follow-ups

HR processes required constant manual coordination, slowing turnaround time.

No Central Employee & Contract Platform

Employee data, contracts, and invoicing workflows were fragmented.

Weak Reporting Due to Source Data Gaps

Critical data wasn’t captured at the site level, affecting decision-making.

Outdated Systems & Limited Integration

Legacy tech created disconnected processes with low scalability.

Mobile-First HR & Operations Digitization

To modernize HR and operational workflows for a large distributed workforce, 1Point1 implemented a mobile-first Employee Self-Service (ESS) portal that centralized attendance, leave, shift planning, and employee services into one scalable platform. The solution digitized approvals, improved real-time visibility across customer sites, and integrated seamlessly with ERP systems to align HR and finance operations.

How 1Point1 Helped

1Point1 implemented a mobile-first Employee Self-Service (ESS) ecosystem that connects field employees, HR teams, and operational leadership through one unified platform. Attendance is captured directly at customer sites through mobile attendance tracking integrated with shift schedules and location data, ensuring accurate workforce visibility at the source. Employees can independently manage key HR needs through a self-service portal, including leave requests with automated approvals, access to payslips and salary certificates, and transfer/location requests without manual follow-ups. For operational scale and revenue enablement, the system links manpower deployment with contract management and recurring invoice generation, supporting smoother renewals and faster invoicing cycles.

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With ERP integration across HR and finance modules and secure role-based access for both employees and administrators, the solution ensures real-time synchronization, stronger governance, and faster execution across thousands of distributed workforce operations.

Workforce Operations You Can Control

100%

Digitization of Attendance + Leave

End-to-end HR workflows were digitized, improving turnaround and reducing manual processing.

60%

Reduction in Manual Tasks

Automation boosted support staff productivity and reduced administrative effort.

24/7

Employee Access to HR Services

Employees could access payslips, salary certificates, and key requests anytime.

30%+

Faster Revenue Cycle Enablement

Faster invoicing and contract renewals improved client service and revenue flow.

More about the business solution

To eliminate operational blind spots and modernize HR delivery across thousands of field employees, 1Point1 developed a comprehensive Employee Self-Service (ESS) portal and mobile application built for security and safety operations. The platform enabled mobile attendance tracking linked to shift schedules and customer site data, allowing workforce activity to be captured directly at the source. Employees could independently manage leave requests through automated approval workflows while also accessing payslips, salary certificates, and submitting transfer or location requests through a self-service model. For operational and financial scale, the solution included a contract management module connected to manpower deployment, supporting recurring invoice generation and faster renewals. HR teams gained a dashboard for real-time leave visibility, resource allocation