Transforming Medical Collaboration Through a Digital Intranet

1Point1 built a personalized and scalable intranet portal for a world-renowned medical research center, enabling smoother communication, content sharing, and access to institutional resources.

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THE CHALLENGE:

Outdated Systems and Low Engagement

Low employee engagement due to outdated interfaces

Security risks from weak permission settings

Poor information architecture and outdated technology

Business challenge graphic for case study section

A Modern, User-Focused Intranet Platform

• Migrated from SharePoint 2013 to SharePoint 2016

• Enhanced navigation and document sharing features

• Personalized branch and department-level content

• Lean UX methodology for fast, iterative development

• Simplified UI for better usability and engagement

Results graphic showing ROI and performance improvements

How 1Point1 Helped

• Higher staff engagement and intranet usage

• Improved access to critical resources across departments

• Streamlined collaboration and reduced reliance on emails

CX You Can Quantify &
Impact Your Customers Can Feel

55%

Increase in Intranet Engagement

45%

Faster Access to Departmental Content

35%

Reduction in Internal Support Queries

50%

Increase in Cross-Department Collaboration