AI That Reads, Records, and Accelerates Billing

Discover how a state-run utility in Maharashtra leveraged AI to eliminate manual errors, reduce turnaround time, and enhance transparency for 60,000 customers.

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THE CHALLENGE:
Manual Meter Reading Delays and Inaccuracy
High turnaround time in capturing and logging meter readings.
Late billing cycles affecting customer satisfaction.
Lack of visibility for customers into usage and billing history.
Frequent human errors causing billing discrepancies and revenue loss.
AI-Driven Automation for Meter Reading

To combat these inefficiencies, 1Point1 implemented:

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• A mobile-enabled AI system for real-time meter image capture.

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• Auto-extraction of readings using OCR and ML models.

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• Instant data upload to the billing engine.

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• A centralized dashboard for tracking field agent performance.

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• Automated alerts for anomalies and missed readings.

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How 1Point1 Helped

The digital overhaul led to remarkable results:

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• Faster billing cycles and reduced manual effort.

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• Improved customer trust through transparent usage logs.

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• Substantial decrease in errors and rework.

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• Greater field productivity with digital task management.

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CX You Can Quantify &
Impact Your Customers Can Feel
80%
Reduction in Manual Reading Errors
65%
Faster Billing Turnaround Time
50%
Improved Field Staff Efficiency
35%
Decrease in Escalation Rates
More about the business solution

1Point1’s AI solution replaced legacy processes with a mobile-first, automated meter reading and billing workflow. The system not only improved data accuracy but also boosted operational efficiency across 32 regional offices. Its scalable design allows for future integration with smart grid and utility analytics platforms.

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