Transforming Customer and Partner Engagement with Salesforce Community Cloud

A few years ago, it would have been seen as an achievement to create a customer portal at all and was usually planned in months. A partner portal was hardly even a thought! The transition for this investment was completely changed when the salesforce platform actually came on to existence. In 2013 Salesforce released "Salesforce Communities" that is now known as Salesforce Community Cloud, allowing organizations to extend their CRM database to external community users (i.e. customers and partners) in a seamless portal environment.

Here at 1POINT1, we know what goes into streamlining channel partner sales and creating stronger collaboration among partners. Salesforce Community Cloud solves these requirements with a full-fledged kit where organizations can quickly build branded portals that are customizable, and mobile-optimized. Since this way uses very less internal IT resources, it is also a cost-effective SaaS model approach.

One such company is Omaha-based Solutionary, which has used Salesforce Community Cloud to greatly improve its partner channel sales program. With a partner portal in place, Solutionary now provides partners with an extensive resource library and the ability to track opportunities and deal statuses in real-time. This has given them a huge competitive advantage over others in their sector.

Manny Quevedo, Executive Vice President of Corporate Development at Solutionary: “In our high-growth industry having a competitive edge is key. Partners can now rely on essential resources which are available directly from our organization and it could be pricing, technology recommendation or job work. In our fast-paced economy, the traditional wait for callbacks.god unsatisfactory result is obsolete.

Noteworthy, Solutionary completed their Partner Portal in just 30 days. This is how they did it & why 1POINT1 could be exactly what you need to demonstrate similar results:

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Optimize Existing Salesforce Solutions

Salesforce is a valuable addition to your organization's existing business technology arsenal, as it provides more functionalities and features than CRM. Let 1POINT1 help you take the guesswork out of utilizing Salesforce solutions by taking care of the details.

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Engage an Experienced Salesforce Consulting Partner

To deploy an effective solution swiftly, you need the expertise of a seasoned Salesforce consulting partner. 1POINT1 specializes in web portal development, mobile enablement, and Salesforce process improvement, ensuring a seamless and rapid deployment.

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Define Your Vision and Requirements

Clarify your vision and user requirements with clear explanations. 1POINT1's specialized process for customer and partner engagement, integrations beyond Salesforce, and mobile experience requirements are all part of the process.

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Adopt the Right Approach

Employing a web development plan that caters to your organization's unique attributes guarantees optimum user experience consistency. 1POINT1's development team is proficient in creating branded portals that reflect your organization.  

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Style Definition

By examining other prosperous partner portals, insights can be gained. Our team at 1POINT1 uses proof-of-concept techniques to ensure that your portal evolves consistently, just like your website optimization.

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Establish a Development Timeline

Deploying a solution within 30 days requires meticulous planning. 1POINT1 incorporates timelines for implementation, customization, weekly stand-ups, user acceptance testing, documentation, and rollout, ensuring a structured and efficient process.

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Active Participation

Despite the aid of a consultant, your participation is essential. You can count on us to be an active participant at 1POINT1, and we make sure that requirements, prototypes, and UAT results are approved so that the end product meets your expectations.

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Build a Roadmap

Miss Features: Not all you want to have in release one 1POINT1 streamlines critical features and ensures the upcoming evolution. Choose to receive our ongoing support so that your Salesforce Community Cloud can continue evolving with the improvements in Salesforce products. Salesforce Community Cloud for Partners, Customers and Employees? Get in touch with 1POINT1 now to build a fully customized project plan and requirements which fit your organizational goals & vision!

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