Blogs

The 5 Best Omnichannel Contact Center Solutions for a Seamless Customer Journey

Discover the top 5 CCaaS platforms like Genesys, NICE CXone, and Amazon Connect. Unify your customer service channels and deliver a truly seamless, integrated customer journey.

The AI Concierge: How Generative AI is Solving Hospitality's Labor Shortage

Learn how AI in the hospitality industry solves labor shortage issues with AI concierge service, hotel automation technology, and enhanced guest experiences.

Data Deep Dive: The Top 5 Customer Complaints in Ecommerce for 2025 and the AI Solutions to Fix Them

Know about the top ecommerce customer complaints in 2025 and explore probable thier AI solutions that improve returns, personalization, customer service, and more.

Mapping the Ecommerce Customer Journey: Identifying Friction and Opportunity with AI

Read how customer journey mapping with AI helps identify friction points, drives ecommerce optimization, and unlocks opportunities for higher conversions.

How to Reduce Cart Abandonment with a Proactive Checkout Chatbot

Explore how a proactive checkout chatbot can transform your ecommerce strategy. Learn how a cart abandonment chatbot improves checkout optimization, boosts conversions, and delivers seamless customer experiences.

The Human + AI Handoff: Designing a Seamless Escalation Path in Retail Support

Explore how a seamless chatbot to human handoff enhances retail support. Learn best practices, use cases, and strategies for superior customer experiences.

From Website to WhatsApp: Architecting a True Omnichannel Chatbot Strategy for Retail

Read how an omnichannel chatbot strategy helps retail brands deliver seamless, personalized customer experiences across channels such as websites, WhatsApp, apps, and more. Learn best practices, benefits, trends, and steps to create a unified chat ecosystem.

The 'No-Hassle' Return: Turning Your Returns Process from a Cost Center into a Loyalty Builder

Learn how an efficient ecommerce returns process can boost customer satisfaction, build trust, and turn returns from a cost center into a loyalty-driving strategy that fuels growth.

Generative AI as a Digital Personal Shopper: Boosting E-commerce Conversion Rates

Learn how Generative AI for e-commerce is helping shape shopping experiences for new-age customers. Learn how generative AI acts as a digital personal shopper to drive personalized recommendations, reduce cart abandonment, and boost sales.

The 7 Deadly Sins of Chatbot Deployment (And How to Avoid Them)

Read about chatbot deployment best practices and learn the 7 deadly sins of chatbot deployment and how to avoid common mistakes for successful chatbot strategy.

From Answering to Anticipating: Mapping Your Journey on the AI Customer Service Maturity Model

Read about the Customer Service AI Maturity Model- stages of AI evolution, a diagnostic self-assessment tool, and how 1Point1 drives proactive CX.

Solving WISMO: How AI-Powered Self-Service Reduces Costs and Boosts eCommerce CSAT

Read about the WISMO meaning and learn how AI-powered self-service helps eCommerce brands cut costs, handle order queries faster, and boost customer satisfaction.