Customer Support
End-to-End Call Center Outsourcing
With always-on agents and AI-powered tools, we deliver 24/7 support that creates experiences your customers remember for the right reasons.
5K+ Employees empowering businesses worldwide
9 Global locations delivering consistent coverage
16 years Of proven expertise
70+ Active clients across industries
200M+ Transactions processed annually
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5K+ Employees empowering businesses worldwide
9 Global locations delivering consistent coverage
16 years Of proven expertise
70+ Active clients across industries
200M+ Transactions processed annually
Proven Category Leader
Best Organization
for Women Empowerment
for Women Empowerment
2025
Best AI/ML driven Data Center
Award
Award
2024
Corporate
Excellence
Award
Excellence
Award
2024
Best AI/ML Driven
Data Center Innovation – ET Now
Data Center Innovation – ET Now
2024
Technology Innovators of the Year – World Innovation Congress
2024
Contact Center Excellence Award –BPO Innovation Summit
2024
Prestigious Rising Brands of India –
PB Awards
PB Awards
2023
BPO Excellence
Award – BPO Innovation Summit
Award – BPO Innovation Summit
2022
How we help
Always -On Support
From order updates to complex troubleshooting, we provide flexible coverage that keeps your customers connected day and night.
AI Made for Actual Conversations
Free your agents to focus on complex conversations while AI handles everyday requests with a natural, human touch.
Technology That Works for You
Analytics, automation, and AI used where they actually make a difference—helping your teams perform faster and smarter without adding complexity.
Scalable CX Outsourcing
Need seasonal support or long-term global coverage? We expand or contract seamlessly, giving you the right number of agents at the right time.
Managing the Journey
Every interaction, across every channel, is monitored, measured, and improved to deliver consistent outcomes and build long-term loyalty.
Metrics Your Customers Can
Actually Feel
Actually Feel
30%
First Contact Resolution
+15pt
Net Promoter Score
-20%
Average Handle Time
0 Min
Waiting time
What you get
Live Chat &
Messaging Support
Messaging Support
Transform customer queries into lasting relationships with our support.
Email Support Services
Transform client emails into opportunities with our AI support.
Voice Support Outsourcing
Let our experts handle calls for quick customer support.
Omnichannel
Customer Service
Customer Service
Streamline support with seamless omnichannel customer experiences.
Yes, we have AI
Give users an experience that’s worth their time.
Smart deflection for FAQs like order status or appointments
Real-time speech & sentiment analytics for coaching
Proactive updates on orders, appointments, and issues
Built-in data redaction + safe escalation by design
Recognition for loyalty and purchase history
System Message
Memory updated
Analyzing location data
Analyzing location data
Checking customer data
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Active User
Can you help me track my order?
Of course! here you go 📦
Great, Thank you
Now, why choose us?
Customized engagement strategies
We build custom solutions to your specific needs, ensuring a CX strategy that anticipates and meets the needs of every demographic.
Next-gen customer technology
From generative AI to real-time analytics, we leverage the latest tech to elevate your CX at every level.
Consistent global support
Trust our multilingual teams to deliver consistent, high-quality omnichannel support, enhancing satisfaction wherever your customers are.
Personalized customer interactions
We use technology to enrich—not replace—the personal touch in our customer interactions, ensuring each experience is meaningful.
“1Point1 has delivered promised business KPIs smoothly for the last 5 years. We're excited to continue this fantastic partnership.”
Head of Customer Experience
Domino’s Pizza
Leave your brandin
great hands.
Elevate your brand, create remarkable efficiencies, and delight customers wherever they are with solutions designed to keep you ahead.
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