Healthcare Support Solutions, backed by Intelligence

We assist healthcare, litigation and legal insurance teams across the America to manage medical records with speed, accuracy and full compliance.

2M+

Pages processed monthly

98%+

Accuracy in summaries

hrs average turn around

30%

Faster prep for legal and insurance teams

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Why 1Point1

Built Around Healthcare. Designed Around Better Outcomes.

End-to-End Solutions

Healthcare Solutions tailored to your organization's goals.

Better Patient Experience

Consistent, human-centered care across every interaction.

Healthcare Automation

Reduces manual effort and improves operational efficiency.

Trusted BPO Partner

Deep operational expertise across healthcare operations.

Omnichannel Engagement

Voice, WhatsApp, email and chat, connected in one experience.

Enterprise-Grade Security

Governance and compliance built into every solution.

Scalable Support

Healthcare Support that grows with your organization.

HIPPA COMPLAINT

Every Record Protected, Every Step of the Way.

Engineered for HEALTHCARE INDUSTRY

A comprehensive suite of intelligent, purpose-built solutions designed to address complex business challenges, streamline operations, and deliver measurable outcomes.

Medical Record Retrieval Support

AI-assisted medical record retrieval with human verification, built for high-volume workflows.

Medical Record Summarization & Review

Medical professionals review and summarize complex records with quality assured at scale.

Medical Billing Summary

Structured medical billing processing designed to handle high-volume workflows with accuracy and control.

Medical Record Chronology

Turn complex medical records into clear, litigation-ready chronologies with faster turnaround.

Omvia

The orchestration layer that unifies voice, email, chat, and workflows into one seamless customer journey.

Frequensee

Turns every customer interaction into business, product, and workforce intelligence through conversational analysis.

Penpal

An intelligent writing partner that keeps tone, clarity, and brand consistency across every customer-facing message.

Prowise

Real-time intelligence that arms agents with the right answers at the right moment for faster, more confident resolutions.

CLARIVA — THE AI BEHIND OUR HEALTHCARE DELIVERY

Our AI engine works behind every healthcare service, so our teams deliver faster without compromising accuracy.

How Clariva Strengthens Our Services

Faster Summarization

Clariva pre-processes medical files, cutting manual review time significantly.

Smarter Indexing

Large medical files are automatically indexed for quick, easy navigation.

Accurate Chronology Building

AI organizes patient history chronologically, reducing errors in case timelines.

Built-In Quality Checks

Every AI-assisted output is reviewed by our team before it reaches you.

Our AI Delivers Better Outcomes

17+ years

Operational excellence in BPO.

ISO 42001

Responsible AI, built into every solution.

Millions of interactions

Of interactions, delivered with excellence, daily.