Healthcare Support Solutions, backed by Intelligence

We assist healthcare, litigation and legal insurance teams across the America to manage medical records with speed, accuracy and full compliance.

  • End-to-End Solutions

  • Healthcare Automation

  • Trusted BPO Partner

  • Omnichannel Engagement

  • Enterprise-Grade Security

  • HIPAA-COMPLIANT

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Why 1Point1

Built Around Healthcare. Designed Around Better Outcomes.

End-to-End Solutions

Healthcare Solutions tailored to your organization's goals.

Better Patient Experience

Consistent, human-centered care across every interaction.

Healthcare Automation

Reduces manual effort and improves operational efficiency.

Trusted BPO Partner

Deep operational expertise across healthcare operations.

Omnichannel Engagement

Voice, WhatsApp, email and chat, connected in one experience.

Enterprise-Grade Security

Governance and compliance built into every solution.

Scalable Support  

Healthcare Support that grows with your organization.

HIPPA COMPLAINT  

 Every Record Protected, Every Step of the Way.

Hybrid Intelligent Offering for Powerful Healthcare CX DX

Human Expertise. Amplified by AI.

Great healthcare experiences need people who understand care and technology that keeps pace with it. This is where 1Point1 stands apart — our healthcare specialists and ResolX AI work as one system, not two separate solutions.

Medical Record Retrieval Support

Medical Record Summarization & Review

Medical Billing Summary

Medical Record Chronology

Omvia -

Every channel. One connected conversation

Frequensee -

Every interaction, turned into insight

Penpal -

Every response — faster and clearer

Prowise -

Every team, performing at its best

Our AI Delivers Better Outcomes

Omvia

Deliver seamless omnichannel healthcare engagement across voice, WhatsApp, email and chat through one intelligent platform that keeps every conversation connected.

Frequensee

Transform everyday conversations into actionable insights that improve quality, compliance, operational performance and patient satisfaction through conversational AI.

Penpal

An intelligent Agent Assist solution that helps healthcare teams write faster, clearer and more compassionate responses while improving consistency across every interaction.

Prowise

Optimize staffing, monitor quality and improve workforce performance with AI-driven operational insights designed for modern healthcare organizations.

17+ years

Operational excellence in BPO.

ISO 42001

Responsible AI, built into every solution.

Millions of interactions

Of interactions, delivered with excellence, daily.

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