Turn Complex Medical Records Into Submit Ready Documents

End-to-end record retrieval, human-verified precision and AI-powered chronologies built for law firms, insurance carriers and litigation support teams.

  • End-to-End Solutions

  • Healthcare Automation

  • Trusted BPO Partner

  • Omnichannel Engagement

  • Enterprise-Grade Security

  • HIPAA-COMPLIANT

98%+
Chronology accuracy, human-verified
2M+
Pages processed every month
Weeks → Hours
Cut Review Time
30% faster
Case preparation
10
Global delivery centres, 4 continents
17 years
Enterprise operations experience
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Three Ways We Move Your Case Forward

From provider chase to court-ready chronology  one partner, one secure workflow.

record retrieval icon

Medical Record Retrieval & Back-Office Support

End-to-end provider coordination and case management.

What we handle: Custodian verification, authorization and subpoena prep, aggressive follow-ups, page-level indexing, medical chart review services and clinical record review services.

Why it matters: Clear administrative bottlenecks, cut rejection rates and secure complete records faster.

Logo with document and medical cross on left, connected to orange brain network on right, Clariva text below.

Clariva

AI-Powered Medical Record Summarization

What we handle: AI automation with clinical human-in-the-loop review, automated event extraction and structured chronologies. Clariva enables medical record summary services that transform complex documentation into clear, structured case information.

Why it matters: Cut review time from weeks to hours  without trading away accuracy.

Brochure
bpo litigation icon

Integrated Healthcare BPO and Litigation Partner.

Simplifying Medical Information. Strengthening Legal Outcomes.

What we handle: Unified workflows across insurance claims support, data indexing, billing review and document de-duplication.

Why it matters: Scale operations with a single, highly secure outsourcing partner.

How Clariva Strengthens Our Services

Clariva Features

faster summarisation
Faster Summarization

Clariva pre-processes medical files, cutting manual review time significantly.

smarter indexing
Smarter Indexing

Large medical files are automatically indexed for quick, easy navigation.

accurate chronoly
Accurate Chronology Building

AI organizes patient history chronologically, reducing errors in case timelines.

quality checks
Built-In Quality Checks

Every AI-assisted output is reviewed by our team before it reaches you.

Omvia 

The orchestration layer that unifies voice, email, chat, and workflows into one seamless customer journey.

Frequensee 

Turns every customer interaction into business, product, and workforce intelligence through conversational analysis.

Penpal 

An intelligent writing partner that keeps tone, clarity, and brand consistency across every customer-facing message.

Prowise 

Real-time intelligence that arms agents with the right answers at the right moment for faster, more confident resolutions.

Everything your case file needs, in one place

faster summarisation
Medical Record Services (for legal & litigation)

  • Medical record retrieval support

  • Medical record summarization & chronologies

  • AI-assisted summaries and chronologies, powered by Clariva

faster summarisation
 Insurance & Claims Support (for carriers & TPAs)

  • Medical record review for claims adjudication

  • Medical bill review and summary

  • Claims data entry and processing

faster summarisation
Health Information & Data Services (cross-workflow)

  • Document indexing and digitization

  • Release of Information (ROI) processing

  • Records de-duplication and Bates numbering

Everything Your Case File Needs, In One Place

end to end

End-to-End Solutions

Healthcare Solutions tailored to your organization's goals.

better patient

Better Patient Experience

Consistent, human-centered care across every interaction.

healthcare

Healthcare Automation

Reduces manual effort and improves operational efficiency.

trusted bpo

Trusted BPO Partner

Deep operational expertise across healthcare operations.

omnichannel

Omnichannel Engagement

Voice, WhatsApp, email and chat, connected in one experience.

enterprise grade

Enterprise-Grade Security

Governance and compliance built into every solution.

scalable

Scalable Support  

Healthcare Support that grows with your organization.

hipaa icon

HIPPA COMPLAINT  

 Every Record Protected, Every Step of the Way.

What Matters
Manual Review
With Clariva
2,000-Page File Turnaround
Days or weeks
As fast as 72 hours
Reviewer Consistency
Varies by reviewer
Standardized every time
Chronology Accuracy
Prone to manual errors
AI cross-checked for accuracy
Case Surge Capacity
Requires additional headcount
Scales without adding staff
Quality Assurance
Dependent on individual review
Every output professionally validated
legal record
Medical Record Services
(for legal & litigation)

  • Medical record retrieval support

  • Medical record summarization & chronologies

  • AI-assisted summaries and chronologies, powered by Clariva

  • Medical chart review services

  • Medical record review for law firms

  • Medical narrative summary

  • Expert medical record summary

insurance claims
Insurance & Claims Support
‍(for carriers & TPAs)

  • Medical record review for claims adjudication

  • Medical record review for insurance claims

  • Medical chart review for insurance claims

  • Medical bill review and summary

  • Claims data entry and processing

healthdata
Health Information & Data Services (cross-workflow)

  • Document indexing and digitization

  • Release of Information (ROI) processing

  • Records de-duplication and Bates numbering

CLARIVA — THE AI BEHIND OUR HEALTHCARE DELIVERY

Our AI engine works behind every healthcare service, so our teams deliver faster without compromising accuracy.

Why Legal and Insurance Teams Choose 1Point1

Omvia

Deliver seamless omnichannel healthcare engagement across voice, WhatsApp, email and chat through one intelligent platform that keeps every conversation connected.

Frequensee

Transform everyday conversations into actionable insights that improve quality, compliance, operational performance and patient satisfaction through conversational AI.

Penpal

An intelligent Agent Assist solution that helps healthcare teams write faster, clearer and more compassionate responses while improving consistency across every interaction.

Prowise

Optimize staffing, monitor quality and improve workforce performance with AI-driven operational insights designed for modern healthcare organizations.

precision

Precision, measured

98%+ verified accuracy, rapid chronology turnaround, and 30% faster case preparation every summary traceable to its source page.

security icon

Security first

Built on strict data-privacy compliance: HIPAA, HL7, SOC2 Type II, and ISO 27001. Our workflows support HIPAA-compliant medical record summary and review processes, keeping sensitive records protected at every step.

workforce scales

A workforce that scales

Dedicated medical-legal specialists and CPT/ICD-trained personnel across 10 global delivery centres  ready to absorb your volume, on demand.

Our AI Delivers Better Outcomes

Omvia

Deliver seamless omnichannel healthcare engagement across voice, WhatsApp, email and chat through one intelligent platform that keeps every conversation connected.

Frequensee

Transform everyday conversations into actionable insights that improve quality, compliance, operational performance and patient satisfaction through conversational AI.

Penpal

An intelligent Agent Assist solution that helps healthcare teams write faster, clearer and more compassionate responses while improving consistency across every interaction.

Prowise

Optimize staffing, monitor quality and improve workforce performance with AI-driven operational insights designed for modern healthcare organizations.

17+ 

Years Strong

100+

Clients

10

Global Delivery Centres

8000+

Professionals

ISO 42001

Responsible AI, built into every solution.

© 2026 - 1Point1 Solutions. All rights reserved.
Row of six security compliance badges including SOC 2 Type 2, PCI DSS, HIPAA, ISO, and GDPR logos.Row of five certification logos: COPC GMD certified, ISO/IEC 27001 Information Security certification in Spanish, ISO/IEC 42001 Artificial Intelligence certification in Spanish, Somos Esencial Costa Rica seal, and ISO 18295-1 Customer Contact Centres certification by NYCE.