Digital Signature for Costa Rica

Your Trusted Gateway to Digital Signatures for Costa Rica:
Simple Setup. Seamless Experience.

Important Notice !
Soporte Firma Digital is backed by NETCOM BCC, which is now part of the 1Point1 Group, strengthening our services and technological capabilities so we can continue providing a secure and reliable experience.

Welcome to the New Firma Digital Experience

Firma Digital is now part of the 1Point1 Group. As part of this transition, you have been redirected to our new dedicated Firma Digital page on the 1Point1 website. You'll continue to find the same trusted digital signature solutions, now backed by 1Point1's global expertise and enhanced capabilities.

Continue to the Website

Remote Assistance

Monday to Saturday
from 8:00am to 6:00pm
Let us connect to your device and sort out installation, verification or browser settings for you.
Remote Assistance
For inquiries regarding the Transparency Registry, the Ministry of Finance will be available to assist you
through the platform: https://infoyasistencia.hacienda.go.cr/ or by calling 2539-4000 ext. 1.”

Why Digital Signatures Matter to Users

Trust. Security. Speed. That's what every digital signature delivers.
It verifies identity, protects document integrity and secures every transaction with powerful encryption — earning legal recognition and enterprise trust.
So instead of printing, scanning and waiting, you can sign, share and move business forward in minutes, wherever you are.
100%
Signature verification accuracy
80%
Faster document processin
100%
End-to-end encryption

Secure your document with Digital Signature

Every industry sign different documents. They all need the same thing: proof that the signature is real and the document is untouched.

Everything You Need For Secure Digital Signing

Sign a document. Check a certificate. Know it will hold up. That is the whole job, and we make it simple.

Secure Authentication

Every signer is confirmed through a trusted certificate. You always know who signed.

Legally Valid Signatures

Your signature carries the same legal weight as ink on paper, and it cannot be disputed later.

Fast Document Workflows

Approvals that used to take days now take minutes.

Certificate Verification

Check any certificate or signed document before you act on it. If something has been tampered with, you will know.

Why Businesses Trust
Digital Signature

Signing securely should not be complicated. We handle the security, the compliance and the setup. You just sign.

Enterprise-Grade Security

Strong encryption and trusted certificates keep every document private and unaltered

Legally Compliant Solutions

Our signatures meet the legal standards your industry and your regulators expect.

Seamless Integration

Add digital signing to the systems you already use. Nothing breaks; nothing stops.

End-to-End Support

Setup, configuration, renewals and troubleshooting. We stay with you for the life of your certificate.

Faster Business Processes

Less paper. Fewer manual approvals. Documents that move.

Scalable for Every Business

Small team or government department, it works the same way and grows with you.

Legislation

Here you will find the laws and standards covering digital signatures in Costa Rica. Download any document to read it in full.
Select a document to view:

Frequently Asked Questions

1. What do I do if I forgot my PIN?

If you have forgotten the PIN for your certificate (card), you must schedule an appointment with a Registration Office authorized by the Central Bank of Costa Rica, which will guide you through the process.

Please consult the official list of registration offices published by the Central Bank to schedule your appointment.

2. My card is blocked. How do I unblock it?

If you entered your card PIN incorrectly more than six times, it will be blocked. To unlock your card, you must schedule an appointment with an authorized registration office, which will guide you through the process.

Please consult the official list of registration offices published by the Central Bank of Costa Rica to schedule an appointment.

3. What should I do if my card is stolen or lost?

You must navigate to the SINPE Certificate Revocation page . Answer a few simple questions so that your digital signature can no longer be used by anyone.

4. How to obtain a Digital Certificate?

You must schedule an appointment with one of the official registration authorities. Please refer to the official list of registration offices published by the Central Bank of Costa Rica.

5. Which are the authorized Registration Offices?

Please navigate to the official list of registration offices published by the Central Bank of Costa Rica.

6. Can someone steal my password from a document I digitally signed?

It's not possible. The key used to sign the document remains on your card and never leaves it. Everyone else verifies your digital signature using your public key.
On the other hand, you must jealously guard your card and not reveal your PIN to anyone.

7. Tips on using your card

Below are some practical tips for the secure use of your Digital Signature:

  • Keep the card with you, or in a safe place. You should treat it like your ID or bank card.

  • Never reveal the password to anyone, nor write it down anywhere. You must memorize it.

  • On websites or programs that use digital signatures, be sure to log out (if applicable), and always disconnect your card when you're finished using it. Never leave your card connected and unattended.

  • Protect your card. It contains delicate components that can be damaged by misuse.

8. I'm getting an error message saying my certificate has expiredWhich are the authorized Registration Offices?

This message may be due to the following reasons:

  • That your certificate has actually expired. Certificates have a validity period (usually 4 years).

  • If you are sure that your certificate has not expired (and you are sure that you have not revoked it), and yet you receive this error on a specific site's page, we suggest using our page's validation to check the certificate (use the "Certificate Verification" link in the left panel).

  • If our page indicates that the certificate is valid, it's possible the issue is specific to the page reporting the problem. In this case, please contact the issuing institution.

  • If all pages return the same error (or report CRL or OCSP errors), it's likely a problem at the Central Bank. Contact the Central Bank's Customer Service Center at 2243-4000.

9. What is Agent GAUDI?

It is an application developed by the Central Bank of Costa Rica to perform authentication and signing on the different web pages that are consumed, this with the objective of standardizing the authentication and signing method on web pages, since at the moment the platforms use different methods through plugins that are mostly unsupported or close to being so, such as Capicom, Hermes Digital and Java.

10. Where is Agent GAUDI used?

Currently, the BCCR digital signature system is being used by various platforms, including websites such as the Central Bank, SUGEF, SUPEN, SUGEVAL, SUGESE, MUCAP (Cartago), Banco General, Coopemep RL, Banco Davivienda, Banco Lafise, Prival Bank, COOPENAE, Banco Promérica, and UCR. Other platforms are adapting their websites to use this application.

11. How to obtain the GAUDI Agent?

The GAUDI agent is included in the main installer packages. When downloading from our website, you must select: Windows Users, Mac Users, or Linux Users, depending on the operating system of the computer where you wish to install it.

1. Which operating systems are supported?

In the downloads section you will be able to see the operating systems that can be used and their respective versions.

2. Which browsers are supported?
  • Mozilla Firefox (Allows the use of the GAUDI Agent; for specific use on each platform, consult with the personnel in charge of providing support)

  • Microsoft Edge (Allows the use of the GAUDI Agent; for specific usage on each platform, consult with the personnel in charge of providing support)

  • Google Chrome (Allows the use of the GAUDI Agent; for specific use on each platform, consult with the personnel in charge of providing support)

  • Opera (Allows the use of the GAUDI Agent; for specific use on each platform, consult with the personnel in charge of providing support)

  • Safari (Allows the use of the GAUDI Agent; for specific use on each platform, consult with the personnel in charge of providing support)

For security reasons, we always recommend using the most up-to-date version of your preferred browser.

Note: Recently, some platforms have developed signature mechanisms that allow the use of many of the aforementioned browsers for both authentication and signing; one such mechanism is the GAUDI Agent.

3. Can I install it on my pirated operating system?

We strongly advise against using pirated software. The main reason is security. We cannot guarantee its functionality on an operating system without updates, modifications, or patches not recognized by the manufacturer.

We offer no warranty (implicit or explicit) regarding the functionality of the Digital Signature software on unlicensed software. Any process you undertake is at your own risk.

1. What is Agent GAUDI?

GAUDI is an application built by the Central Bank of Costa Rica to handle authentication and signing across the websites you use.

Before GAUDI, every platform did this its own way, usually through plugins like Capicom, Hermes Digital or Java. Most of those are no longer supported. GAUDI replaces them with one consistent method.

2. Where is Agent GAUDI used?

A growing number of platforms already run on the BCCR digital signature system, including the Central Bank, SUGEF, SUPEN, SUGEVAL, SUGESE, MUCAP (Cartago), Banco General, Coopemep RL, Banco Davivienda, Banco Lafise, Prival Bank, COOPENAE, Banco Promérica and UCR.

Others are updating their sites to support it.

3. How do I get Agent GAUDI?

It is bundled into the main installer packages, so you do not need to download it separately.

On our download page, simply choose Windows Users, Mac Users or Linux Users depending on the computer you are installing it on.