Customer Experience (CX) Solutions
Let every customer capture you at your best
Stand out with a dedicated partner that you can rely on –with customer experience (CX) solutions aligned with your specific business needs. Whether you’re seeking BPO, KPO, IT or Consulting services, you can look forward to:
BPO. KPO. Transformation. Analytics. Consulting.
- High-quality support
- Flexible solutions
- Fast deployment
- Better customer experience
Awards that show our best
Deploy AI without risking customer experience
At 1Point1, we don’t take shortcuts. We believe that business innovation should never be at the expense of customer experiences. Our empathy-first approach ensures that when your business grows, so will your customer experience.
40%
Reduction in call volumes
90%
CSAT score
20%
Reduction in annual cost to service
30%
Reduction in annual churn
Ownership at every step
Get a partner invested in your long-term success.
At 1Point1, we focus on solving for your future to ensure the best experience for your customers, and we pride ourselves on high-quality standards. Cancel at any time, no questions asked.
Models as unique as your fingerprint
Access adaptable solutions for your dynamic needs.
We’re product-agnostic; each integrated solution is built around your specific CX needs. Feel confident knowing you’re getting the same trusted service, regardless of your geographic needs.
Quickest turnaround time
Achieve rapid implementation for immediate impact.
Deploy agile CX enhancement capabilities and quickly see results. With 1Point1, you can iterate and deploy next-gen AI and new technologies faster than ever.
Our Services
Business Process Outsourcing (BPO)
We’ll help you streamline your operations and reduce costs so you can focus on your business.
Originations
Customer Service
Collections
Backoffice
Knowledge Process Outsourcing (KPO)
We’ll provide expert knowledge and insights that enable informed decisions and strategic growth.
Litigation support
Finance and accounting support
Medical record summarization
Information Tech Services
We’ll be your reliable IT support arm so your business runs smoothly & securely..
Development
Portals
MS Dynamics / Sharepoint / MS Stack
Technology & Transformation
We’ll help you innovate and adapt so you have a strong competitive edge.
Conversational AI
Omni-channel Communication
Automated QA
Analytics
We’ll handle the integrations, data, insights and reporting for you.
Data Visualization
Tailored Dashboards
Predictive Analytics
Industries we serve
Your success is our success—get full transparency and custom CX solutions built for both immediate impact and long-term scalability.
Ready to impress your customers with the best version of you?
At 1Point1, we’re committed to your customer support and experience. Get a partner with innovative CX solutions that are quick to implement and designed to last.
1Point1 2024
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