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The World’s Largest Customer Contact Event

June 9–12, 2025 | Caesars Forum, Las Vegas
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Over
5000
Attendees
More than
46
Countries
All
49
U.S. States
Over
200+
Solution Providers
CCW Las Vegas Headliners
Game-changers. Trailblazers. CX leaders shaping what’s next.
Live on stage—these are the voices redefining customer experience and delivering the ideas that actually move the needle.
Smiling woman with shoulder-length brown hair and a digital teal background with glowing lines.
Rebecca Jarvis
Chief Business, Technology & Economics Correspondent
ABC News
Smiling man with spiky white hair, goatee, hoop earrings, and chain necklace in a blurred audience setting.
Guy Fieri
Emmy Award-Winning Chef & Restaurateur Guy Fieri's Flavortown
Man holding a hockey stick grip with a stadium crowd in the background.
Mike Eruzione
Team USA Hockey Captain Olympic Champion
Smiling woman with long wavy hair wearing a blazer against a blurred medical background.
Frid Edmond
Senior Vice President, Customer Engagement Centers
Marriott
Man with short brown hair and beard in front of a blurred robotic hand and human hand background.
Zach Kass
AI Futurist, Former Head of Go To Market
OpenAI
Woman with long dark hair and red lipstick smiling in front of an industrial background.
Manjit Minhas
CEO & Co-Founder
Minhas Breweries
Bald man wearing sunglasses, white shirt, and dark suit jacket looking to the side against a digital background.
Chad Foster
Technology Executive
Entrepreneur
Blind Ambition
Smiling bald man with beard wearing a checkered shirt and dark blazer in front of digital graphics.
Geoff Burbridge
Managing Vice President, Customer Channels
Capital One
View All Speakers
Meet 1Point1
at CCW Las Vegas
Booth #756 | Caesars Forum | June 9–12
Looking to elevate customer experience with speed, intelligence, and impact?
1Point1 delivers AI-powered, human-led solutions that help the world’s leading brands simplify complexity and scale performance.
Stop by Booth 756 to see how we:
  • Reduce response times
  • Supercharge agent productivity
  • Create seamless omnichannel journeys
Interactive Event Map
Fast chats. Real results. Let’s talk.
Find us on the expo floor →
CCW Schedule at A Glance
Day One
Mon | Jun 9
  • 8:00 AM – 5:00 PM
    CCW Attendee Badge Pick-Up
  • 6:00 PM
    CCW Welcome Reception (must have your CCW Badge to attend)
Day Two
Tue | Jun 10
  • 8:00 AM
    Check-In & Breakfast
  • 9:00 AM
    Workshops & Summits
  • 12:00 PM
    Lunch
  • 1:30 PM
    Workshops & Summits
  • 6:00 PM
    CCW Excellence Awards Gala
Day Three
Wed | Jun 11
  • 7:00 AM
    Check-In & Breakfast
  • 8:00 AM
    Main Stage
  • 10:00 AM
    Expo Hall Grand Opening
  • 11:00 AM
    Breakout Sessions
  • 1:45 PM
    Lunch
  • 4:30 PM
    Main Stage
  • 6:00 PM
    Breakout Sessions
  • 6:00 PM
    Cocktail Reception
  • 8:00 PM
    TransPerfect CCW After Party
Day Four
Thu | Jun 12
  • 7:00 AM
    CCWomen Breakfast
  • 8:00 AM
    Main Stage
  • 10:00 AM
    Networking Reception
  • 11:00 AM
    Breakout Sessions
  • 12:45 PM
    Lunch
  • 1:45 PM
    Breakout Sessions
  • 3:00 PM
    Main Stage
  • 5:30 PM
    Conference Concludes
View All Agenda
Explore Las Vegas
‍During Your Stay at Caesars Forum
Must-visit spots are just steps away or a short ride out
For Big Views
For Late Nights
For Culture & Quirk
For Luxe & Taste
The Linq Ferris wheel lit with pink lights against a twilight sky with city buildings below.
The LINQ & High Roller
Soar 550 feet above the Strip on the High Roller, one of the world’s tallest observation wheels. At the base, explore shops, bars, and open-air dining at The LINQ Promenade.
Bellagio hotel with its iconic fountain water jets shooting up against a blue sky.
Bellagio Fountains & Conservatory
Experience the iconic Bellagio fountain show, set to music and lights, followed by a walk through the ever-changing floral displays inside the Bellagio Conservatory.
Evening view of Las Vegas Strip with Eiffel Tower replica and surrounding hotels and fountains.
Eiffel Tower Deck
Rise 46 stories above the Strip for panoramic views from this half-scale replica of the Paris landmark. Perfect for day or night skyline snaps.
Crowded nightclub dance floor with people dancing under large glowing chandelier lights.
Omnia Nightclub at Caesars Palace
Massive LED chandeliers, rooftop terrace views, and headliner DJs. It’s one of Vegas’ most visually stunning clubs, right inside your hotel complex.
Crowded Fremont Street in Las Vegas with bright signs for casinos including 4 Queens and Fremont.
Fremont Street Experience
Neon lights, zip lines, and a bit of old-school Vegas charm. Head downtown for street performances, light shows, and live music under the LED canopy.
Large illuminated skull artwork and neon-lit entrance reading New Wave inside a dark venue area.
Area15
A mash-up of art, tech, and nightlife. Explore immersive experiences like Omega Mart, virtual reality, and futuristic cocktails in this one-of-a-kind entertainment district.
The Mob Museum facade with green windows and banners on a bright day.
The Mob Museum
Step into the underground world of organized crime at this immersive museum in Downtown Vegas. The real stories,the drama, and even a speakeasy in the basement.
Person leaning toward a pile of vintage neon signs at The Neon Museum under a cloudy sky.
The Neon Museum
Wander through a glowing graveyard of vintage Vegas signs.A nighttime tour is a must to see these icons fully lit.
Colorful mural with text 'Greetings from Las Vegas' on a purple wall depicting iconic city images.
The Arts District
Just 10 minutes from the Strip, this up-and-coming area is full of galleries, murals, local coffee shops, and vintage stores.
Venetian hotel and casino at night with gondolas on blue water and a white arched bridge.
The Venetian
Glide through indoor canals on a gondola, explore luxury boutiques, and marvel at the painted ceilings. It’s Vegas meets Venice—elegant and over-the-top.
Modern restaurant kitchen with tiled counters, exposed meat, ovens, and warm lighting.
Bazaar Meat by José Andrés
One of the Strip’s most celebrated restaurants, offering inventive cuts, creative cocktails, and a true culinary experience.
Visitors at the Fountain of the Gods statue with Pegasus and mythological figures in a luxury shopping area.
Forum Shops at Caesars
Luxury shopping meets Roman flair—stroll through designer boutiques, flagship stores, and iconic Vegas restaurants just minutes from the venue.
Ready to rethink the future of customer contact?
Meet 1Point1 at CCW Las Vegas — Booth #756
From real-time agent assist to AI-powered insights, we help brands move faster,serve smarter, and scale what matters.
Let’s talk about what’s next for CX.
Let’s talk
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Offering transformative customer management insights and the world’s largest customer contact event.