August 11–13, 2025 | The Radisson Blu Aqua Hotel | Chicago, IL
Where CX strategy leads to execution
As part of the world’s largest customer contact event series, CCW Executive Exchange is designed for senior CX and contact leaders. Through interactive Think Tanks, peer benchmarking, and curated sessions, this invite-only forum helps brands connect, collaborate, and solve challenges efficiently and effectively.
Key Program Themes
Strategies That Move the Needle.
At the CCW Executive Exchange, senior customer experience leaders share practical approaches to today’s toughest challenges — from rising customer expectations to operational pressures. Walk away with peer-tested ideas you can apply right away to improve service, boost loyalty, and drive meaningful outcomes.
Automate Smarter, Operate Faster
Personalize Every Interaction, Drive Result
Master Self-Service, Maximize Impact
Meet your Speakers
Game-changers. Trailblazers. CX leaders shaping what’s next.L ive on stage, these are the voices redefining customer experience and delivering the ideas that move the needle.
Looking to elevate CX with speed, intelligence, and impact?
Stop by our Inside Out Lounge, a wellness-inspired space to reset and recharge. Expect calming design, curated swag, and a moment of clarity away from the crowd.
Catch Akash's Case Study:
“Is deflection really working? 5 truths driving smarter digital CX”
Day 2 – August 12 at 4:30 PM
We’ll explore what truly drives digitization in customer service—from AI-powered deflection to real business outcomes—and how to separate the hype from what actually works.
Let’s connect, breathe, and reimagine what’s next in CX!