April 23-25, 2025

The Westin at Kansas City Crown Center | Kansas City, MO

Welcome to the CCW Banking, Financial Services & Insurance Exchange

The CCW BFSI Exchange is where the future of customer experience takes shape. This exclusive, invite-only event brings senior CX and customer contact leaders together to rethink automation, reimagine trust, and lead the next era of BFSI innovation.

BENCHMARKING

With 25+ expertly designed sessions shaped by senior executive priorities, the Exchange offers a twofold approach: advancing both customer experience and employee experience.

NETWORKING

Connect with senior-level industry executives through curated, high-value networking. Every interaction is designed to be meaningful, collaborative, and focused on delivering actionable takeaways.

PROJECT ANALYSIS

Your specific challenges take center stage, with open discussions designed to spark new solutions and fresh perspectives.

1:1 BUSINESS MEETINGS

Shorten your RFP cycle with one-to-one private meetings focused on solving your biggest challenges.

View the full Agenda

CCW for Banking, Financial Services & Insurance Exchange April 2025

April 23-25, 2025 | Kansas City, MO

This invitation-only event is built for today's CX & customer contact leaders in the BFSI sector as they aim to benchmark, connect, and identify solutions to critical business challenges in the most efficient and effective way possible.

Download here

Unlock the future of CX in BFSI

Join ’s Rajiv Desai for a hands-on roundtable on using AI to elevate customer experience.

April 24th |1PM | Union Hill

AI Strategy 101: Unlocking the Power of Intelligent CX

*Limited spots available!

Explore Kansas City During Your Stay at The Westin Crown Center!

Must-visit spots nearby

Crown Center Shops

Just steps away, enjoy premier shopping, local dining favorites, and family-friendly attractions like LEGOLAND® Discovery Center and SEA LIFE Kansas City Aquarium.

Union Station

A quick walk from the hotel, this historic landmark offers everything from science exhibits to planetarium shows—and don’t miss the stunning architecture.

National WWI Museum and MemoriaL

Immerse yourself in history at this world-renowned museum, featuring breathtaking views of the Kansas City skyline.

Power & Light District:

Venture a little farther to discover Kansas City's bustling entertainment hub, packed with restaurants, live music, and nightlife.

The Crossroads Arts District

Explore vibrant galleries, boutiques, and some of the city’s best craft breweries, just a short drive away.

Ready to lead the way infinancial innovation and growth?

Discover how 1Point1 can revolutionize your BFSI operations with innovative solutions, unparalleled care, and measurable results.

Let’s talk